Lamonster
SpyderLovers Founder
Dear Spyder owner and SpyderRyder member.
I would like to extend my personal thank you for joining us at our fourth BRP-hosted Spyder Owners Event. We inaugurated this yearly event with the "Homecoming" in Valcourt in 2008 followed by the "Red Carpet" event in Hollywood last Summer and a few weeks ago, the first European event with the "Rotax Homecoming". The destinations are all unique but what makes them truly successful is the camaraderie and passion for the ryde as expressed by dedicated owners, just like yourself.
There are many reasons we host such events but the most important is quite simple: to connect with our owners by spending time together, staging an environment and an opportunity for a great and memorable time. In short, to get acquainted and to say "Thank you!". For me personally, this annual gathering is inspiring. I look forward to it, because I love your passion, I listen to suggestions, and want to help the best way I can when you express concerns. I know my entire team feels the same way, because we know this connection with all of you is vital and necessary if we want Spyder to become the success we all wish for. Plus, and more importantly, these events are just fun!
However, upon my return home from this year's Owners event, I felt that we missed out on the essential – providing you and your fellow owners the best possible environment to share your passion for the ride. And, this environment should have been more in line with riding destinations – not congested urban areas. Many of you appreciated riding other BRP products but, in the end, I believe our most important lesson learned was that we spent so much effort building "The ultimate Playground" with the intent to deliver a homerun multi-product experience to our owners, it resulted in less focus on providing quality time together.
I believe that we did not meet your expectations for this year's event and I apologize for this. We'll certainly make it up to you with future editions and we will better listen to your feedback and recommendations from your peers and ambassadors. Speaking of ambassadors, I read recent remarks on the web forums such as SpyderLovers.com that we had been ungrateful by omitting to thank our ambassadors at lunch. Those comments really stung me! Personally, I never miss an opportunity to thank our ambassadors. I know my team does the same and Lamont, Fred, Ken, Marc, Daniel, and all the others know how grateful we are for their unbelievable engagement and passion. The fact it was not mentioned at lunch is a mistake, and we are sorry, but you should know our gratitude is expressed, and will continue to be, at every level in our organization.
Spyder is a great adventure: we're basically inventing a new industry and community together. For BRP, this is our first product on the open road, it means we're bringing new people to our playground. So we're discovering as we go, which means we'll make mistakes. But be sure of one thing: we are as much passionate about learning and improving, as we are about Spyder! Thanks for your abundant feedback following last week's event. We are already taking it into account for future events. Please continue providing us your feedback and ideas.
I look forward to seeing you, and a growing number of SpyderRyders at next year's event!
Yves Leduc
I would like to extend my personal thank you for joining us at our fourth BRP-hosted Spyder Owners Event. We inaugurated this yearly event with the "Homecoming" in Valcourt in 2008 followed by the "Red Carpet" event in Hollywood last Summer and a few weeks ago, the first European event with the "Rotax Homecoming". The destinations are all unique but what makes them truly successful is the camaraderie and passion for the ryde as expressed by dedicated owners, just like yourself.
There are many reasons we host such events but the most important is quite simple: to connect with our owners by spending time together, staging an environment and an opportunity for a great and memorable time. In short, to get acquainted and to say "Thank you!". For me personally, this annual gathering is inspiring. I look forward to it, because I love your passion, I listen to suggestions, and want to help the best way I can when you express concerns. I know my entire team feels the same way, because we know this connection with all of you is vital and necessary if we want Spyder to become the success we all wish for. Plus, and more importantly, these events are just fun!
However, upon my return home from this year's Owners event, I felt that we missed out on the essential – providing you and your fellow owners the best possible environment to share your passion for the ride. And, this environment should have been more in line with riding destinations – not congested urban areas. Many of you appreciated riding other BRP products but, in the end, I believe our most important lesson learned was that we spent so much effort building "The ultimate Playground" with the intent to deliver a homerun multi-product experience to our owners, it resulted in less focus on providing quality time together.
I believe that we did not meet your expectations for this year's event and I apologize for this. We'll certainly make it up to you with future editions and we will better listen to your feedback and recommendations from your peers and ambassadors. Speaking of ambassadors, I read recent remarks on the web forums such as SpyderLovers.com that we had been ungrateful by omitting to thank our ambassadors at lunch. Those comments really stung me! Personally, I never miss an opportunity to thank our ambassadors. I know my team does the same and Lamont, Fred, Ken, Marc, Daniel, and all the others know how grateful we are for their unbelievable engagement and passion. The fact it was not mentioned at lunch is a mistake, and we are sorry, but you should know our gratitude is expressed, and will continue to be, at every level in our organization.
Spyder is a great adventure: we're basically inventing a new industry and community together. For BRP, this is our first product on the open road, it means we're bringing new people to our playground. So we're discovering as we go, which means we'll make mistakes. But be sure of one thing: we are as much passionate about learning and improving, as we are about Spyder! Thanks for your abundant feedback following last week's event. We are already taking it into account for future events. Please continue providing us your feedback and ideas.
I look forward to seeing you, and a growing number of SpyderRyders at next year's event!
Yves Leduc
... This is very encouraging to read. It is not very often the "Big guns" bring comments out in this fashion, and that is commendable. 
