A Cowtown Story

[Bob Denman]

I think it's great that there are dealers out there who end up with so many friends who just so happen to be customers also! :thumbup:
I've always tried to run my business in a manner that made people feel welcome; after 33 years I hope that I've done a few things right!
So :congrats: to the crew at CowTown. Let's hope that some of our dealers decide to take aim at the high standards that they've set! :2thumbs::firstplace:

 

[pitbull]

saying thank you doesn't sound like near enogh

Wow.......What can a guy say when thank you doesn't even begin to come close to the level of all of this. Lee you and the WHOLE MOGANG And the extened spyder family have been soooo sooo good to all of us here. Each and everyone of you have been commited and behind us right from the start of our spyder Journey. For some of us the spyder is just another toy, and even thou you love it or them they still have not changed your life. For us the spyder has done that on a level that just hasn't stopped...... and when I say spyder, I mean all of you!!! with out the spyder would most likely never meet. The friendships that have been made with each and everyone of you are priceless, I continue to be amazed at your all's willingness to go above and beyond to show your friendship and support.....You guys have become family! So I thank God for you Guys and Gals!!! Lee, Steve, John, Trooper, Joe, Lamont, Linda, and so many more you guys keep me going! I've said it before and I'll say it again, I LOVE SPYDERLOVERS! I enjoy dealing with people on this form so much, not just biz, but friendship. It seems like at least a couple of times a week I have a new member come walking in the store, and I get to meet a new friend, you may be from Washigton or Florida, or any where between but we are friend. So saying thank you for all of your support, biz, help, but most of all friendship! doesn't seem nearly enough! Wish there was a way I could repay you ALL for the deep debt that I am in to all of you. I can remember my first time meeting each and everyone of you guys, And I can say the pleasures was and is all mine! you all have done so right by me. Looking forward to great next year! HAPPY THANKS GIVING My Spyder friends and family!

 

[RAYYOU]

Len, my wife and I were in your store today and got to meet you in person for the first time. I have to say you and your team are everything we have heard of and more. I didn't think that there were any dealers out there that treated customers this well anymore. It was great dealing with someone that wanted to help this much.

Can't wait to get home and install the new wheels and shock.

Thanks again,
I will be talking to you soon.

Ray and Cheryl Young

 

[Fire Joe]

My story is much the same as some of the others already posted. Bought my Spyder online and came across Len and Cowtown with the help of Spyderlovers.

Had my Spyder one week when the oil pressure sending unit went bad. Had it towed to Cowtown and they fixed it right up. They went ahead and checked for all updates since I had informed them that I bought it used. Ever since that visit they have been nothing but very helpful and friendly to me. Not a month after that first visit came the day my Spyder caught on fire. Len was amongst our group out on a holiday ride and long story short, he ended up letting me take his Spyder so I could get home that day as I was more than 2 hrs. away from home. He didn't have to do that at all and I wasn't expecting it but that is just how he is. He would give the shirt off his back if he felt he needed to. Needless to say Len and the group at Cowtown got my Spyder back to better than ever shape after the fire and I have been loyal to them ever since. There has been other things that Len has done for me that I feel was above and beyond what a dealer should have to do for it's customers.

I am very greatful for having met such a wonderful person and a great group of people that work with him. I could only wish that every Spyder owner had a dealership like Cowtown. Thanks so much Len for everything you do for us! :thumbup:

Oh and Happy Thanksgiving to everyone!

 

[SpyderLady]

Well everyone stole my thunder regarding Len and Cowtown. I won't add my long story but will say everything Steve, MoLee and everyone else has said is true. I met Len and Venessa prior to the first SpyderFest 2010. Gene had turned us on to Cowtown and their service and reasonable repair/warranty prices. Since then it has been the greatest thing since baseball and apple pie. Len, Venessa and Cowtown have taken us into their family. They go above and beyond making us feel loved and included in everything. Len thanks MOGANG for all its hard work for SpyderFest, but one must realize we probably are that way because of him. If it were not for him, his friendship, his caring, etc. we would not be as willing to help him out. I used to have a Harley family, BUT they are nothing compared to my MOGANG and spyder family. Thank you Len, Venessa and Cowtown for being what and who you are.:thumbup::clap:

 

[rcantrell52]

I would like to add my 2 cents worth to this story. I called Len in August about adding some LED lights to our 2010 RT-S. He said they'd be happy to put the lights on, let them know what we wanted & he'd be sure the lights were there when we arrived. Our schedule forced us to go in October, after calling Len again to discuss the lights once again & other things we wanted done. He suggested in addition to lights, we do a Stage 2 performance package & after reviewing it with me, I concurred. We went in Nov. to Cuba & they installed on 17-18.
So the LED lights, Stage 2 performance package & a battery tuner, 3,000 mile service, XM-module install & other repairs were made. During the XM-service module install, the service team found the original communication wiring pack was not installed properly and rerouted the wiring properly. They said it would work if left alone but recommended strongly that the wiring be routed properly. They are very concerned with work standards being correct the first time.
While we were there we met Glory Ryders, 2nFront, and Eddie K & had great conversations with all, glad we were able to meet them.
Besides Len we met the vast majority of personnel there. Len was so helpful, suggesting where to stay, places to eat & attractions to see. We saw the World's Largest Rocking Chair & spent $$ in Fanning, MO. We spoke with Rick and Cathy & got to know them some, very impressed with Rick's story of his company and vision and business plan for Cowtown. They have excellent customer service standards and are dedicated to maintaining it daily. Nice to see a company that practices what it preaches. We had an awesome trip to Cowtown, got the modifications we desired, met Len & the other staffers, & met some of the other Cowtown customers! A stellar experience, very satisfying. These people do everything they can to make customers comfortable & wanted.
Sincerely,
Reese Cantrell

 

[adopted orphans]

Cowtown Story

It was 2007 and we needed a farm buggy. We had heard about Cowtown on the radio and saw it while driving by on Hwy 44. We decided to go check things out. We liked the XRT Club Car. Jeff wanted to know if it could hold up to what he would be putting it threw so Len took him for a ride.....and what a ride Jeff got...off the backside of the damn at Cowtown.:yikes: We were impressed so we bought it. I think we were more impressed with Len and his craziness. :shocked: After that we went back and purchased a fourwheeler for me. Between that time and now Jeff has done some work for Len on his house, also for Rick and we have been invited to their homes, and even spent the night with Rick and Cathy. We were treated like we were part of the family.

We had seen the Spyder and honestly our first thoughts were "That is the ugliest thing we have ever seen." Well we were invited, by Len, to come to Spyderfest even though we rode a Goldwing at the time.(We became the Orphans). We went and helped with the set up of the first Spyderfest. We enjoyed ourselves so much, met so many amazing people and were impressed with the safety of the Spyder. I had always wanted to ride but never could balance a two wheel bike for some reason. I told Jeff that if we had a Spyder (we had grown to love them at the end of Spyderfest) I would be able to ride like I have always wanted. He agreed to sell the Goldwing (his baby) and get a Spyder so I could ride and for the fact his legs are getting worse and holding up the Goldwing was getting to be a safety concern. We talked to Len and he gave us an amazing trade-in on the Goldwing and we purchased our first Spyder RT. Well we kept it for almost a year and I had not rode it. I had asked my husband to get an automatic because I would feel safer since I was a new rider. Well needless to say he didnt listen. :hun: So I began to lose interest in the Spyder. Well the amazing husband I have surprised me (big surprise) by trading it in for a new 2011 AUTOMATIC Spyder RTS in March for my birthday at Cowtown. How many dealers would let you have a surprise birthday party in their store? We can not say enough about Len and everyone at Cowtown. We love them very much.

And now we are the Adopted Orphans!

 

[Smokinspyder]

Seems that The Cowtown people like their job and show it to the customer . The owners down to the managers know that if they treat customers right by allowing most of the small requests to be a yes they can build better rapport with customers as well as get more business from sites like this, giving them more ability to have the bigger issues handled because they become a "premier dealer" . No matter what it is Cowtown seems to really have a HUGE following with people who have been there and need to be thanked for their hard work at making us happy. We all need a Cowtown in our areas . To the Cowtown people reading this THANK YOU .Even though some of us have yet to even set foot on your property.

 

[zrc]

I have been looking at spyders for over 2 years, longing and wanting. After finding spyder lovers and not getting what I needed from a Dealer in Alabama and a dealer in TN, I just took a shot and called cowtown. I was patched through from a PERSON answering the phone to Len. First off, a real person answering the phone and directing your call these days is something I consider rare. I talked to Len for a short time and late in the day. He could get me what I was after, but he told me about the pricing and that he had something else if I was willing to bend on color and year model. It was a Tuesday, October 11th. Saturday October the 15th I got my Spyder delivered near Chattanooga, TN from Cowtown.

To further this commentary, Len sent it without me giving them the first cent, I handed a check to the driver and paid him his fee seperately. Since the driver was a spyder owner as well, he gave me the once over and told me about how the SE worked since I had never been on anything but a manual. Within 6 hours I was in Birmingham, AL hanging out with my girlfriend showing her my new toy. I understand your perspective Randy. Its a 10ish hour drive for me, and while I have some local dealers that I will be doing business with when I need to for items along the road, I will spend the wintering season saving money and preparing for mods I am not comfortable with to be installed at Cowtown in April.

I have only spoken to Sarah and Len at cowtown, almost 99% of the time via Email. And I have nothing but praise for them. I have never set foot in Cuba, MO but I figure I can work their mechanics out once a year for 2 days. I am sure plenty of other people here think the same.

And to hell with trailering that RS you and Holly need to ryde it out. If you wanna go a little south and stay in a log cabin, I will gladly let you all camp out as a hold over spot on the ryde, next year, this year, anytime.

I also want to take a minute and thank Lamont, for the this community, and the chance just to talk and share with all of YOU that read all the posts. Im new to this place, and this ryde. But I consume the information here like a ravenous fat kid at Willy Wonka's factory. If any of you are tired, in trouble, or need anything and on the stretch of I75 between Knoxville, TN and Chattanooga, TN. Email me, call me or maybe yell really loud and I will drop in. It has been a long time since I have been able to be a part of something this "family" like in a long time, and I have been missing it even though I didnt even know it.

Email: [email protected]
Cell: (423)-693-8337

Thanks Len and Cowtown for being an amazing dealer, BRP for an innovative and fun as hell product, Spyderlovers for being a cool place and Lamont for going an extra mile to make a place to call "virtual home"

 

[ThreeWheels]

Thats it........ How can one dealer be this much better than the rest of ours ??? :dontknow:

Is it the fact that they charge the batterys prior to delivery and put the Spyder together correctly ?
Is it the fact that the tech actually knows WTF he is doing ?
Is it the fact the owner cares how their business is run ?
Is it the fact that they return your calls ?
Is it the fact that they do not put the Spyder on the back burner for snowmobiles ?
Is it the fact that they care about the customer ?
Is it the fact that they want your business instead of thinking they are doing you a favor being the only dealer close to me ?

Most likely the answer to all these questions is yes. For that, you people that are close enough to go there should be thankful to do so. I know I wish that Cowtown was in NY, thats no lie. If it was, the Spyder experience would be near perfect. Congrats to MO people. :thumbup:

We all envy you, but you must understand that most of us with sub-standard dealers get very upset with all this love for one place. Sorry to say that, but my dealer has still not called me back for a part I called about two working days ago. So go ahead and rub salt in my open wounds MO. :roflblack:

You can get equally good service in East Haven CT.
It might be worth the trip.

 

[owens9fingers]

Cowtorn / MoGang

I think everything has been said.... but just wanted to add that "Spiderwoman", and I drove down to the first "Spyderfest" and that's where we fell for "Cowtown"....... and then as a plus ..... we met the "MoGang"! Great people !!
We're still driving over 200 miles to get our service done, and be part of the "MoGang". THANK YOU...... keep up the great work! :firstplace: