2024 RT L back at the dealer for the 9th time in 3 months!! How long until you give up?

[Deanna777]

This is what I would do if I were in your shoes - I would mention to the dealership that they better get the problem fixed on the first try. I would not give the dealership a 2nd chance.

The above is my 2 cents worth.


I would have the dealership open a case with BRP.
Deanna

 

[jcthorne]

The RT is in the shop. The battery was replaced during a previous repair.

While I do appreciate all the advice given, one thing bugs me... I see, not just in this thread but throughout this whole forum, there's quite a bit of ragging on dealers or at least questioning dealers abilities and practices.
Certainly in the world of power sports there is a lot of work that is done by people that aren't fully qualified. I've seen plenty myself. And I've done plenty myself - (my own machines only).
Where I get a little ornery is when the blame is placed a dealer from someone half a continent away who hasn't dealt with my dealer, hasn't talked to the techs, hasn't seen the shop or had any work done by them.
My dealer has been in business selling only BRP/Can Am products for over 20 years. They are 4.5 stars on Google if that means anything. They have worked hard to resolve my problems but more and more problems surface. I couldn't ask for a better dealer. I have been a champion for my dealer from the start of my issues. Why? They have done right by me. They have fixed my issues but more and more problems keep surfacing.
No, my dealer is not the problem



I bought the Spyder for retirement touring around Canada and the US. You can give me a hundred years of extended warranty, but when a machine keeps breaking down confidence in using it drops to zero. I don't want to take it to the grocery store for fear of it dying on me let alone across Canada.

Sorry but if they screwed up a simple sway bar installation and required two more visits to get that right, THEY ARE NOT a competent service location for Spyders and they ARE the problem.

 

[Graderman]

I guess I would have to ask, why must you wait for a '26? There have to be some '25's still on the shelf at a

I had my dealer have look at inventory while I was there yesterday and across Canada they said it was something like 5 or 7 RTL's available . Only one isn't black... I'm not crazy about black... particularly matte. The last one is Silver but no one knows if there's any conditions on it etc.

The reality is that BRP has said they are going to make things right, but we've only agreed to the direction we're headed in to close the chapter. We haven't started bargaining over the details. There will be a few more sunrises and sunsets before all is said and done. My window for the long distance riding I had planned to do over the Spring and Summer is now gone. Those are the trips I live for, so if I'm not riding much from now until Spring, that's OK.

 

[JayBros]

In the bargaining details, I suggest you tell them you won't settle for anything but a Yuasa 350 CCA battery; don't let them stick you with one of those junk Chinese batteries.

 

[Graderman]

In the bargaining details, I suggest you tell them you won't settle for anything but a Yuasa 350 CCA battery; don't let them stick you with one of those junk Chinese batteries.

Good call! That’s definitely something I will insist on.