Sorry to hear that your dealer isn't helping much Paula, that certainly takes a fair bit of the shine off owning one of these 'fantastic to ryde' machines, doesn't it?!? :banghead:
However, just bear in mind that there is
NO such thing as a '
self levelling air shock' on your Spyder!! Not picking at your post, just trying to make clear to you &/or anyone who may not realise this, but what you've got back there is actually
two distinct systems - one is the shock & coil suspension unit, or if you like, a coil-over shock like most other similar suspension designs; while the other is an air-bag height regulation system known in BRP circles as the ACS to maintain the ride height. They are meant to work together to maintain the pre-set ride height (pre-set in the BUDS software for each machine) and at that ride height, still give you the 'factory' ride, which is generally pretty plush, buuuut........ :dontknow:
If you've got a Spyder with the Adjustable ACS (I don't recall when BRP stopped including the 'adjustable' option, but certainly at some stage they went all & only pre-set, removing the previously available 'Hard/Soft' switch, which was mis-labelled & misleading!) then you can add more air or drop some air out of the air bag if you like, but that doesn't really do much for too long, because pretty much as soon as you start riding again, the system will be compressed or expand enough to trigger the 'automatic' bit and that will reset the air pressure in the airbag to revert to & then maintain the preset ride height - the BUDS preset height, not yours!! So it pretty much resets it all back to the preset height as soon as you start riding!! :gaah:
If you only have the Automatic ACS, you don't get that manual mis-labelled 'Hard/Soft' choice anyway, so in the normal course of its operation, the ACS will
ALWAYS be using the BUDS Preset height anyway! :shocked:
So bearing all that in mind, we need to know a bit more about what your Spyder is doing.... you post says & you ask
"
My rear suspension is not working right. What options do I have for replacement? It is the self leveling air shock. Can I replace it with an elka or does it have to be the brp one? I am worried about messing up the computer if it wants to sence the air shock level if no air shock installed."
But you haven't told us anything about what it's actually
DOING that makes you think it's not working right?!? There are a number of options that
might help but unless we know more about what it actually is or isn't doing, we might be telling you about an option that'll try to fix something that's not really your particular issue; and some of the 'potential fixes' might even make whatever your issue actually is behave even worse than it is already!

It certainly could be the air-bag &/or ACS, but it just as easily could be the shock instead?! And yes, you can replace the shock/spring with an alternative, even if you still keep the ACS! The computer doesn't actually have much involvement in anything the ACS actually does, most of that is simple logic circuits in that system, so it's not hard to do something that avoids upsetting those -
IF it's actually an ACS &/or air-bag fault rather than a 'conflict between what you
want it to do & what it's actually capable of doing'?!?
A good tech, as mentioned/recommended by MNBK, can certainly help, but can you tell us a bit more about what it's actually doing that makes you think it's not working right?? :dontknow: