GOZFST
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Good Luck
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2014 RT stranded in Winslow, AZ
- Thread starter UtahPete
- Start date
GOZFST
New member
Good Luck
Spyder Insyder
New member
prmurat, sorry to hear about your ongoing problems. I recognized the trailer in the picture with your bike, because my 2012 RT Limited was on that same trailer multiple times (see my thread under the "dreaded P0174 code"). As I mentioned, the ongoing problem caused me (and especially the wife) to completely loose confidence in the bike. That bike was purchased to replace a Goldwing that we did a lot of touring on, so we just didn't feel safe being far from home on it. I will say that the dealer did put forth an honest effort to help. They sent their driver from Peoria to our home in Payson (over 100 miles) to pick up the bike. They discounted labor, and when the last repair didn't fix it, and the bike would not even start, they forgave the repair bill of several hundred dollars, when I decided to trade it. Their service manager seems like an honest guy, and seemed genuinely interested in trying to help. After some negotiation, I got what I believe was a fair deal on a trade (the details are in my thread). If anyone is to blame here, I believe BRP could have done a better job of engineering and quality control with the Spyder. It is a very complex machine. The service manager even admitted to me that the 2010's - 2013's had issues due to hypersensitive sensors and electronics, and that factory recommended protocol is sometimes a series of replace and try fixes. Due to my experience and those of others that I have seen here on this forum, I did purchase an extended warranty for the new one. This is a first for me, in over 50 years of motorcycle ownership.
Good luck and I hope this does it for you.
Dennis
007james
Member
When my 2012 had only 12,700 miles on it, I took it to my Dealer just to have my oil and filter changed. Remember when BRP in their Owner’s Manual recoomended changing the oil every 3000 miles? I sure wasted a lot of money on oil changes before BRP revised the Oil Change intervals, because I have never changed my own oil even once in 80,000 miles of riding. Also, tons of Tupperware had to be removed from Spyders to change the oil before BRP had the Recall to install the bottom quick release panel to reduce Tupperware removal during during oil changes. But back to my 12,700 Oil change at the Dealer. I was 50 miles away from home at 5:15 P.M. on a Friday afternoon, and had just left the Dealer and entered the Freeway 5 miles away from the Dealer in VERY heavy Fri. Night traffic. I got up to 60 MPH and wedged in to the traffic, when all of a sudden, with out any warning, my Orange Dash Limp Home Display came on, and my Spyder sputtered, chocked, and quit altogether right in the middle of the traffic, with an 18 Wheeler behind me laying on his Horn! Miracuously, I coasted off to the side of the Freeway barely escaping being crushed by the 18 Wheeler behind me, and pushed my Spyder on to the grass on the side of the freeway. It was HOT, in the sun, in the Summer, and after a dozen attemps of trying to restart the Spyder, it would not even hickcup! So, after 10 minutes of listening to the Dealer’s “No one is available to take your call, please leave your number” Message, I finally left a message,...” &@$’¥]€> F—— I am broke down here and.......stranded. “ ” The Dealer finally returned my emergency call. I told him where I was, and he came with a Truck and Flat bed Trailer about 30 minutes later. He had a Mechanic with him, and after several attemps and VooDoo tricks, my Spyder wouldn’t even Hiccup for them,
either. So we pushed it on to the Trailer and returned to their Shop. They spent 15 minutes trying to start it at the shop, but it was as dead as my Great Grandfather! So, considering I was 50 miles away from home, and my wife would not answer her Cell phone because the battery was dead, I was SOL.
I asked my Dealer for a Service Demo to get me home, but the owner said they did not have Service Spyders, but could I handle a Two Wheeler? ( the Dealer didn’t have a spare bed for me in his house! ) So, he was kind enough to loan me an old Kawai Vulcan 800 that I managed to get home on. My Spyder was in the Shop about 2 weeks during diagnostics, and negociations with BRP, which finally ended in cleaning my Throttle Bodies which they did on Warentee,
and I finally got my Spyder back. But meanwhile, I had relearned to handle a 2 Wheeler again,
and had blown the carbon out of the Injectors of the Dealer’s Vulcan for him. This was certainly not the last time my dreaded Orange Limp Home Dash Display taunted me either, as I ended up logging 55,300 miles on that Spyder before trading it in for my 2016. I never worked on my Spyder my self, so my Dealer became like a member of my family, because I had to visit him so often between 3000 mile oil changes, 10,000 mile tire changes, and Limp Home Mode terrorizations. So, to this day, as I said in another thread, not only do I not have the confidence to venture any further away from home ( 75 miles MAX ) away from a Dealer, but my Wife won’t even get on with me any longer, as she is afraid of being stranded with me on side of the road or benind an 18 Wheeler. I still have night mares of my dreaded Orange Limp Home Dash Displays that have haunted me too many times to ever forget! It will be interesting to find out if all of these problems will have disappered on tne new 2019 Models.
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Thks for your post... Who is "your guy" in the shop: Mike, Nick or Josh ? As now I am alternating between Josh & Nick and things are smoother. I like the idea of trading (really like the dark grey one and, specially, the new dashboard). On which base did you negotiate the sell of your old one: Blue Book ? I like, normally to get a price in between resell value and trade in value... I need another credit like a hole in the head!!
Spyder Insyder
New member
Sent you a PM last week. Hope you got it. When you get a minute, let me know how your last visit to the shop went.
Dennis
Got some news by text, out of the country for 4 days; I should be happy to be always right but I think this is the end of my RT: as I said it before the chance of any vehicle being OK after an harness change is slim at best and with something as complicated as a Spyder chances are close to 0%... now the new error codes refer to some obscure injectors problems and others non related errors...
Tired??? Oh yes I am!!
007james
Member
WOW! Thanks for the update, altho sad news. Your Spyder must be jixed. Any chance that BRP will take it back and credit you the Market Retail Value towards a Ryker?
PMK
Active member
A Spyder is a pretty simple machine compared to many. Changing a wire harness, when done by a qualified tech should be no big deal.
The problems arise when techs that are not good with electrical troubleshooting attempt it, and start deciding to work on the harness pins, sockets, and connector shells.
Asking a tech to ring out a series of wires with an ohmmeter seems logical, but unfortunately the meter is a very light load and can miss partial crimps or cross shorts.
Not very often we read or hear about BRP taking a bike back. It happens but not often.
Mmmmm.... guess I have to call some more! Not sure what you are saying is feasible, sounds more like a fairy tale! But I'll try. Thks for the idea!
ARtraveler
R.I.P. Dwayne
:thumbup:
Bike is still in the shop.... they changed the harness and now it throws codes relating to the injectors. Maybe i?ll passby the shop ma?ana: they did not answer my message for news today.
As now it will be the T?n?r?.
After my catastrophic call with Natacha, I sent a message through BRP website.
And I received an answer (copy/paste answer #26):..." We are sorry... your case is under review by a "senior agent" (??) blah, blah, stay in contact with your dealer... blah, blah"
Basically: nothing is happening, too bad!!!
And I received an answer (copy/paste answer #26):..." We are sorry... your case is under review by a "senior agent" (??) blah, blah, stay in contact with your dealer... blah, blah"
Basically: nothing is happening, too bad!!!
Better than House of Cards, Game of Thrones or any TV series... Can Am Spyder electricity vs BRP.
The last decision from the dealer is now to change the engine harness... the more it changes the more it is the same: no clues and empirical decisions/diagnosis... at the same time trying to have BRP paying for it! My guess: another month before someone drop the fight and write off the Spyder. Could be me.
The last decision from the dealer is now to change the engine harness... the more it changes the more it is the same: no clues and empirical decisions/diagnosis... at the same time trying to have BRP paying for it! My guess: another month before someone drop the fight and write off the Spyder. Could be me.
Spyder_Cowgirl
GOS member (Girls On Spyders)
I just quickly scanned through this thread …. did you ever send a note to [email protected]? If not, I suggest you do so …. be professional, just state the facts, what has been done / results, and ask for their help in getting the issue resolved. This is what I had to do in order to get my 2016RT away from a dealer that damaged it every time they touched it (with the last being leaving a ground strap loose after replacing the compressor). This set off a cascade of events that trashed the entire entertainment system (including the CB) and it is STILL not resolved. However, my note to BRP Care resulted in escalation to someone that actually knows the Spyder quite well technically AND is willing to talk with me directly.
Worth a shot … you need a senior technical rep in the US to take this (IMO) …. Good luck …. Ann
Worth a shot … you need a senior technical rep in the US to take this (IMO) …. Good luck …. Ann
Answer from BRP last Tuesday:
..."
We are sorry to learn of the challenges you have experienced with your 2014 Spyder RT.
In response to your request, please note that your concerns are presently under review by a senior agent and that a final decision has not been made yet.
We would kindly invite you to stay in contact with your authorized BRP dealership since they are closely working with our technical department to find a solution for your unit.
Should you have any other questions or comments, please feel free to contact us by replying to this email or call us at 1.888.272.9222.
Once again, thank you for contacting BRP. "
I can see why there are no reasons from them to do anything: Spyder is out of warranty since Feb 18, even if it is a recurrent problem they do not have to do anything till I escalate the problem legally.
Love the dream part of BRP exchanging my Spyder for a new one... I have a nice bridge to sell in California if anyone' interested!!!
canamjhb
Well-known member
I do hope both BRP and the Dealer knows that their story is being shared with the Spyder Community around the world. If they are not aware, maybe knowing that this episode has been viewed more that 4,000 times might just get them going....? Good customer service and goodwill are something most companies value highly.
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