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2014 RT stranded in Winslow, AZ
- Thread starter UtahPete
- Start date
Philippe, have you tried contacting BRP Care yourself yet? I agree the way the dealer is going about this is flat wrong, considering it may have been their suspension air repair that caused the current problem in the first place.
Joel The Biker
Member
The service manual describes how to test the VCM, but it also says the VCM is built very rugged and a failure would be extremely rare. I have never heard of the diesel sound you describe either. Curious to hear what the solution is and hope you dont end up just throwing money at dead ends. This kind of stuff is definitely what hurts the Spyder's reputation. I have always been a believer that a shop should not charge a customer for a repair that did not fix the problem. Why should you have to open your wallet while they take guesses at the solution. Good luck my friend!
When I talked to BRP, even choosing French to sound more "local", the young lady just told me that the dealer did escalate the request within BRP...end of the story! Rugged or not the VCM can have a "dry" weld in one of the circuit or have been badly put together 4 years ago. When a vehicle has more electronic than a basic car these things have to happen!? My car has its ABS light on for a while, it is a known problem within the ABS module... has to re-weld a contact in it etc etc.
What I do not get is the absence of definite diagnostic like if it was black magic!! Hope Bombardier' trains & planes are not built with the same attitude!!
What I do not get is the absence of definite diagnostic like if it was black magic!! Hope Bombardier' trains & planes are not built with the same attitude!!
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Well.... 2 weeks, over $2000... and limp home from the dealer to home!!! Usual codes: C0063, C006C, U0073, U0155, U0122.... nothing changed in spite of all the parts changed!!! I do not want to jump to any conclusions, but what a POS @ 29000 miles!!!
canamjhb
Well-known member
WHAT A DEALER!!!!! They don't know what's wrong, they don't know how to fix it, they just take your money and send you out the door the same as you came in. Your experience (and mine) are exactly why my bike will NEVER see a RideNow shop ever again. I hope they returned all the good parts they took off your bike while doing their experimenting...... Sad tale indeed.
Don't let it discourage you. The vast majority of Spyders are very reliable. I know Pierre and what he has been through with this bike. I think the dealer screwed up an earlier repair to the air suspension system, which led to this current issue.
The weakest part of the Spyder support system I think is the dealers who make more money off the ATV's, snowmobiles and PWC's and don't want to invest in the necessary training for a master mechanic for the Spyder (just not enough volume). Motorcycle dealers like Sierra Cycles in Sierra Vista have a better track record.
I'm convinced they screwed up the wiring system somehow when they replaced the air bag and shock, and just don't want to admit it. The fact that Philippe is again getting the same error messages after a new computer module just confirms it, in my mind.
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IdahoMtnSpyder
Active member
We on this forum strongly discourage threatening legal action, BUT, in your case you may want to check out what help you can get from the AZ AG office.
https://www.azag.gov/complaints/consumer. There may be legal remedies available, and then again, maybe not. Won't hurt to check.
007james
Member
This Thread should convince all Spyder Owners that buy new Spyders to buy the BEST Waurentee extension. But any one buying a used Spyder with no Waurentee is taking a definite Risk, no matter how low the mileage, considering the Owner Sharing reports on this Forum. As for me, I have never ventured beyond 75 miles away from home, MAX, with either my 2012 or 2016 Syders, bcause of exactly reports like shared on this tread. It doesn’t matter at all, how many thousands of Spyder Owners are not having problems to this poor Owner, who is left high, dry, and broke, money wise as well as Spyder wise. I keep AAA Insurance with RV and Motorcycle Addition, and have had to use it many times! ( on both, my Spyders and my Harley! ) I would never leave home with out my AAA Insurance Card or my Cell phone! But being far away from home with a Spyder on Limp Home Mode, and trying to find a competent Dealer in a strange City or town that will even immediately work on it, especially if it is a no cash Waurentee issue,......well, good luck with that!
It's a touring bike. A damn good one. The dealers don't know how to service them.
canamjhb
Well-known member
Truer words were never spoken.....
Pete... don’t get me wrong: I like obsessions like anyone... this problem has happened before (2 months at the Phoenix dealer last year, during the shock absorber deal and after. I love this dealer bashing (but, oh no, don’t say anything bad about the beloved bike!) but if they are not provided with the right tools to make a diagnostic what should they do??? Invent one or change parts one after the other till they find the problem???? BRP is the one to blame here: they put over complicated machines on the road with no clues about solutions to problems they do not even know. By experience I know that changing the entire wire loom is a death sentence for the bike: at best it will never be fixed and problems will pop on regular basis or it will desapear in the dealer garage to be worked on every other months and never be ready. My prolongateur warranty ended 6 months ago. Maybe a lemon law recourse.
Philippe, all your other bikes I think have a dedicated dealer / service network (maybe not the Ural...). BMW, Harley, Triumph, Yamaha, Honda, etc. I think the Spyder is the only bike sold and supported by a network of dealers who are primarily selling and servicing ATV's, PWC's, Skimobiles, etc and usually at least two brands (Can-Am and Polaris) of those. The Spyder is an odd-ball for those dealers, and the Bosch electronics are unique to that particular machine. Their mechanics rarely get to work on Spyders, so even if they are factory-trained, they simply don't have the time working on them that mechanics at a motorcycle dealer would have.
I think the wiring harness got damaged at some point and until that is traced down and fixed (not necessary to replace the harness), it will keep throwing those codes. Just my opinion.
canamjhb
Well-known member
Having the same problem documented prior to your warranty expiration MAY play in your favor. I would take all avenues to hold BRPs feet to the fire on this. If you run into a stonewaller, keep escalating and escalating until you get good results. If BRP is totally non-responsive and does not take responsibility for the problem I would then start a letter writing campaign (BBB, Newspaper, TV consumer help line, Motorcycle organizations and magazines, etc.) And make sure you CC the dealership owner(s), BRPs CEO. Become the thorn they wished they never had.....How this turns out is of interest to me and I am sure many others too..... Good luck
Trailers collection...
After talking to the dealer & BRP...dealer was nice enough to come and p-up my RT...
Now they will try changing the wires harness...
Not sure if I should go for this, buy a new one or forget about having a Spyder... A nice Goldwing with a big sidecar looks better and better...
3 rd trailer ride in a year...
After talking to the dealer & BRP...dealer was nice enough to come and p-up my RT...
Now they will try changing the wires harness...
Not sure if I should go for this, buy a new one or forget about having a Spyder... A nice Goldwing with a big sidecar looks better and better...
3 rd trailer ride in a year...
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