2013 ST L Heat Issue Not Hot Enough

[Dgjason]

Just received my case # from BRP that says "I've created a case (350789) with your dealer. If you don't hear back from them in the next couple of days, please call them and mention that case number." Received this message on Monday 5:37 PM. Waited until today (Thursday) at around 3PM. Called dealer and was asked for my vin #, which they have, and was told that my vin # did not indicate any upgrades available. I asked why, considering heat problems I have been experiencing, and after some nice nudging, was told he would contact BRP to see what could be done. He said it would probably take until next Tuesday to get response. I own a 2013 ST L.
Will keep this site informed. Wish me luck. Seems like it is hit and miss.

 

[Bob Denman]

:shocked: :gaah:Keeping my fingers crossed for you!

 

[Chupaca]

Good luck..!!

hope they keep up the recent help they have given. Fingers crossed...ray:

 

[Larry t]

Just received my case # from BRP that says "I've created a case (350789) with your dealer. If you don't hear back from them in the next couple of days, please call them and mention that case number." Received this message on Monday 5:37 PM. Waited until today (Thursday) at around 3PM. Called dealer and was asked for my vin #, which they have, and was told that my vin # did not indicate any upgrades available. I asked why, considering heat problems I have been experiencing, and after some nice nudging, was told he would contact BRP to see what could be done. He said it would probably take until next Tuesday to get response. I own a 2013 ST L.
Will keep this site informed. Wish me luck. Seems like it is hit and miss.

sounds like dealer con, my dealer had to look up case# which told them what to do they also called BRP to complain that they received no alert about case# if I would not have called them I would still be waiting. dealer said had a hard time locating BRP message on their computer, sounds like your dealer doesn't want to take the time to look it up

 

[sting1373]

You have to do some of the chasing down. After seeing the earlier threads, I immediately contacted BRP by email then once I received a case#, my next call was to the dealership. So it's beeen about a week of email and setup, about another week for testing the bike for heating issues and an added week to get the new panels shipped. If the dealer doesn't comply, notify BRP and they will tell you whether it qualifies or not. You would've had to submit the VIN anyways to get it checked. I know when I talked with the BRP rep, she said you qualified for the new panels but the dealer needs to ensure there isn't another problem causing it before it gets installed.

 

[BikerDoc]

good luck

 

[Dgjason]

Thanks all. My dealer said he is contacting BRP for further assistance. :dontknow: