Bad Dealer Setup

[SpyderAnn01]

Joe and I were getting ready to install a sway bar on a friend's brand new 2014 RTS, he has me lift up on the nose so that our jack will slip under it. Normally it is very hard to do and I only get that 1/4" that I need but today I could lift the nose with one finger. Seems that their dealer, rhymes with Bide Cow, forgot to install the 2 bolts that hold the front trunk to the frame. They had also broken the plastic on one of the splash guards.

Last week we worked on one that they had serviced and they broke off the pins on the side panel. This person today is stuck with them as they sold her a multi year service agreement. The lesson here is to not just shop for price but for service also. :banghead:

 

[Vidman]

Joe and I were getting ready to install a sway bar on a friend's brand new 2014 RTS, he has me lift up on the nose so that our jack will slip under it. Normally it is very hard to do and I only get that 1/4" that I need but today I could lift the nose with one finger. Seems that their dealer, rhymes with Bide Cow, forgot to install the 2 bolts that hold the front trunk to the frame. They had also broken the plastic on one of the splash guards.

Last week we worked on one that they had serviced and they broke off the pins on the side panel. This person today is stuck with them as they sold her a multi year service agreement. The lesson here is to not just shop for price but for service also. :banghead:

AMEN to that.

 

[Bob Denman]

:agree: :gaah:

 

[Orange Spyder Man]

gee whiz... I would be really upset if they had done that to my spyder.. makes me not to let any dealer work on my spyder... I am not familiar with that dealer.. but I hope he is no-where close to So Louisiana... \\

would someone please pm me and clarify which dealer that is !!! so I will be sure not to go within 500 miles of that dealer. !!!

osm

 

[ARtraveler]

Good advice about dealers that do service well and dealers that either don't have a clue, or don't care. Some lowball dealers are that way for a reason.

 

[Chupaca]

All I can say....

Know your tech...dealers should have the techs qualifications on hand. Assemblers are usually not the techs in large dealerships. More of apprentices and are given the assembly instructions and set loose. Scary stuff cause many know it all and chuck the instructions so steps are missed. They need supervision, they also have limited tools so check your torques....:banghead:

 

[RBS66]

Thanks for the warning. I'm still trying to figure out what rhymes with Bide Cow.

 

[Tango]

Price isn't everything. :thumbup: nojoke Tom :spyder:

 

[bruiser]

Unbelievable. What a pi$$ poor job.

 

[Highwayman2013]

Thanks for the warning. I'm still trying to figure out what rhymes with Bide Cow.

They are big.

 

[PrairieSpyder]

Thanks for the warning. I'm still trying to figure out what rhymes with Bide Cow.

Me, too!

Side Wow . . Hide Now . . Tide Pow . . Wide Sow . .Glide Bow . . ????

 

[Bob Denman]

Me, too!

Side Wow . . Hide Now . . Tide Pow . . Wide Sow . .Glide Bow . . ????

Wide.. Wow! Slide Sow, Side Pow! Ride Now :shocked:

 

[jaherbst]

Joe and I were getting ready to install a sway bar on a friend's brand new 2014 RTS, he has me lift up on the nose so that our jack will slip under it. Normally it is very hard to do and I only get that 1/4" that I need but today I could lift the nose with one finger. Seems that their dealer, rhymes with Bide Cow, forgot to install the 2 bolts that hold the front trunk to the frame. They had also broken the plastic on one of the splash guards.

Last week we worked on one that they had serviced and they broke off the pins on the side panel. This person today is stuck with them as they sold her a multi year service agreement. The lesson here is to not just shop for price but for service also. :banghead:

Does not surprise me Ann. You know how I feel about them. Techs are not trained or experianced. One super training kids off the street.

Jack

 

[MikeT]

:agree: Price isn't everything. :thumbup: nojoke Tom :spyder:

 

[MikeT]

For us with Old-timers, can we stop playing the rhyming game, and just ID the dealer??????????????

 

[Magdave]

For us with Old-timers, can we stop playing the rhyming game, and just ID the dealer??????????????

Read Bob's post :thumbup:

 

[finless]

Joe and I were getting ready to install a sway bar on a friend's brand new 2014 RTS, he has me lift up on the nose so that our jack will slip under it. Normally it is very hard to do and I only get that 1/4" that I need but today I could lift the nose with one finger. Seems that their dealer, rhymes with Bide Cow, forgot to install the 2 bolts that hold the front trunk to the frame. They had also broken the plastic on one of the splash guards.

Last week we worked on one that they had serviced and they broke off the pins on the side panel. This person today is stuck with them as they sold her a multi year service agreement. The lesson here is to not just shop for price but for service also. :banghead:

Ann, this is why I decided to do my own service period!

After calling and talking to almost ALL dealers local to me, asking certain questions, getting BS answers...... It was clear to me that I needed to do it myself PERIOD!

I truly read this stuff that goes on with dealers here every day and on facebook. Just blows my mind how so many can be called a dealer. Sure they can sell the Spyder but when it comes to service.... OMG... I am just appalled at the situation that goes on across the country.

My Spyder will never be at a local dealer here unless I am forced to do that because of BUDS.
I have been trying to talk the Wife into me buying BUDS.... When the first times comes that costs $1000's because of that... She may reconsider they idea of laying out the cash to be fully self sufficient.

Personal opinion..... BRP should UNLOCK BUDS and give it.
They cannot seem to have good dealers so the idea of "locking customers in to a dealer" is not valid!
If they unlocked BUDS and allowed good shops that are not dealers to be able to service the Spyder... They may have a far happier customer base.


Bob

 

[SpyderAnn01]

Wide.. Wow! Slide Sow, Side Pow! Ride Now :shocked:

Winner, winner!

 

[Big Arm]

.. I am not familiar with that dealer.. but I hope he is no-where close to So Louisiana... \\

would someone please pm me and clarify which dealer that is !!! so I will be sure not to go within 500 miles of that dealer. !!!

osm

I'm still trying to figure out what rhymes with Bide Cow.

Me, too!

Side Wow . . Hide Now . . Tide Pow . . Wide Sow . .Glide Bow . . ????

Ride Now :shocked:

BINGO !!!!!

For us with Old-timers, can we stop playing the rhyming game, and just ID the dealer??????????????

Bob is the winner of the rhyming game !!!

 

[Empty Pockets]

Purchased my 2012 RTS from the one on Cave Creek in PHX. Haven't been back since. Wouldn't let them put air in my tires. The dealer where in live in COS is not much better. I have my service work done in Missouri. Seems to be a couple of good service techs out that way.