Very disapointed with BRP and their product!

[Debedwards93]

Now you see my concerns!!

Oil flows through the valves on the upper part something does not sound right to me but :dontknow:

 

[Debedwards93]

BRP told me directly that they sent my dealership a REBUILT SHORT BLOCK to replace mine!

I think your confusing some terms here...
A "shortblock" is a complete motor. Cases,crank, cylinders, pistons, heads, valves, waterpump. Basically, a complete motor with all the bolt on accessories removed.
"rebuilt" means that they reused/refinished the non-moving, typically non-wear hard parts, like the cases, cylinders, head. But replaced the wear items, like the pistons, rings, cams, valves, waterpump, crank, bearings and seals.

A properly rebuilt motor with all OEM parts is better than the used 5k mile motor that broke.


Sent from my iPhone using Tapatalk

 

[Magdave]

Now you see my concerns!!

I do but not having torn down or knowing exactly what they are replacing as has been said a rebuilt should not be a concern. I would as stated above be asking about warranty and maybe even an extended warranty ( if you do not have one already) for your troubles . That would make it more valuable too. :thumbup:

 

[Debedwards93]

Yes it is an se5!

Dunno if it an SE5 or not but does a short block include the tranny cause we all know the same oil goes through it even if it isn't still has contamination?

 

[Magdave]

Yes it is an se5!

Once again I am not sure exactly what the are including in the rebuild but I would think they will be standing behind it. You can ask them about the concerns and report back. You may be surprised and have everything work out fine. New engines are just as prone to problems don't ask how I know.

 

[Debedwards93]

I still have my full warranty plus originally I bought an extended warranty and others to the tune of 3000.00. I think they are taking advantage of this...I should have got a new engine or new bike!!

I'd be pushing HARD, to see what kind of warranty you'll be getting on this repair...

 

[Magdave]

I still have my full warranty plus originally I bought an extended warranty and others to the tune of 3000.00. I think they are taking advantage of this...I should have got a new engine or new bike!!

Where is your dealer located there are some good ones in Florida hopefully you are at one. :thumbup: Hope it isn't St Augustine another member is having issues with them.

You can always call BRP with your concerns too

1 (715) 848-4957 (Consumer)
Bombardier Recreational Products, Customer service

 

[NancysToy]

Apparently I didn't make it clear in the post. It was not a used bike. I bought it 4 months new. last 2012 on the lot! It was a new bike I put 5000 miles on it in the 4 months!

You made it perfectly clear. It was new when you bought it, but had 4300 miles on it by the time it broke. I'm afraid that is used in anyone's dictionary. You really are getting an engine that is probably better mechanically than yours was before it broke. If the tech is thorough, and the rest of the oil system is thoroughly flushed and cleaned, you should not have any problems. This is a standard repair in the industry, and has proven to be very successful if done properly. It does not lower the vehicle's value in the least. I'd try to keep an open mind.

 

[Magdave]

You made it perfectly clear. It was new when you bought it, but had 4300 miles on it by the time it broke. I'm afraid that is used in anyone's dictionary. You really are getting an engine that is probably better mechanically than yours was before it broke. If the tech is thorough, and the rest of the oil system is thoroughly flushed and cleaned, you should not have any problems. This is a standard repair in the industry, and has proven to be very successful if done properly. It does not lower the vehicle's value in the least. I'd try to keep an open mind.

+1:agree: I am sure it is traumatic at this point to have this happen but you do have the warranty and time will tell. You may like it better being broken in a little.

 

[DrewNJ]

From what I'm reading in your first post the low oil pressure probably ruined the bearings in the bottom end. It happens to all manufacturers....
You are getting FAR MORE "new" parts with the replacement motor than there are "broken" parts that are in your old motor.

Why would you think you should get an entirely new motor or an entirely new spyder?

Also, your honestly wasting your time with any "lemon law" pursuit. Your failure is not reoccurring and is being fixed.

The fact that the machine is being fixed, being fixed by the manufacturer using all OEM parts, and being done in a timely manor at no cost to you is fantastic!

Ride more, worry less...

 

[Jeriatric]

You're not alone and may find some insightful information in the link provided. Not saying this will make you feel any better, or worse, but it may shed a little light on your situation.

http://www.spyderlovers.com/forums/showthread.php?44254-New-Spyder-owner-having-buyers-remorse

 

[tigerdr]

When you buy a new vehicule, as soon you left the dealer, this new vehicule become a used one even after 1 hour, 1week, 1 month or 4 months. BRP and his dealer had repair the Spyder. The full and complete warranty is still valid and the value of your Spyder is not affected by the repair.

I understand your concern, but after 5000 miles and 4 months, it's no longer a new one. I know someone his transmission was rebuilt after only 1 week and 425 kilometer... and 3 years later, he is very satisfied with his Spyder RT.

 

[cyclelover63]

I am sorry to hear of your troubles...4 months is the stinger here...However,I've worked at car dealerships for 25 years,and the only time the factory has ever authorized a new part,whether it be engine,transmission or even a radio is on an unsold vehicle....I've seen very rare exemptions,but never for an engine...Sorry

 

[Debedwards93]

So you are saying it is ok if a bike with only 4300 miles on it can bite the dust! I would expect that from something with 20-30000, not 5000. In any book a vehicle with that low of mileage should not blow an engine.

You made it perfectly clear. It was new when you bought it, but had 4300 miles on it by the time it broke. I'm afraid that is used in anyone's dictionary. You really are getting an engine that is probably better mechanically than yours was before it broke. If the tech is thorough, and the rest of the oil system is thoroughly flushed and cleaned, you should not have any problems. This is a standard repair in the industry, and has proven to be very successful if done properly. It does not lower the vehicle's value in the least. I'd try to keep an open mind.

 

[Magdave]

So you are saying it is ok if a bike with only 4300 miles on it can bite the dust! I would expect that from something with 20-30000, not 5000. In any book a vehicle with that low of mileage should not blow an engine.

Deb take a deep breath and calm down. Engines blow up everyday some brand new some with 5000mi.There are Spyders with 100k on them. What is important now is to get it fixed to your satisfaction. Give them a chance to do it. I gave you BRP's phone # give them a call and open a case and they WILL try to help. Going off flying off the handle will not help at the dealer or with BRP . Things break nothing is perfect. All engines wear out and die. Sounds like you have had a lot of fun in 4 mo. if you have 5k mi. on it. Remember the fun and as has been said give them some time to get it fixed. You read the other thread I saw you posted there. They took care of him. One can only hope yours turns out the same:thumbup:

 

[Gray Ghost]

I understand the emotions of the issue, but emotion won't win a case for you. What will govern what happens is the actual wording of the warranty. I don't have my warranty handy, but the brochure for the BEST Warranty says "The B.E.S.T. protection plan guarantees service from BRP-certified technicians using only genuine BRP parts, so your vehicle runs as well as the day it rolled off the assembly line" Nothing in that statement says that the replacement parts will be new, just that it will run as well as when it came off the assembly line.

 

[Debedwards93]

They did fix the bike. I got it back today after it being gone for 2-1/2 weeks. I am just not happy that I bought a new bike and now 4 months later it is a rebuilt engine when I told them I will not accept a rebuilt engine. They did it anyway against my wishes. I loved my spyder...but now I am not at all happy about having a rebuilt engine on a bike I have only had 4 months because of a manufacturers default supposedly. I feel the dealership screwed up the oil change, so do a lot of other people. Anyway I think BRP should have given me a new engine, not a rebuilt short block! Thank you Dave I know you are trying to make me feel better. I hope I get the feeling back about my bike...I just don't think right now I will.

Deb take a deep breath and calm down. Engines blow up everyday some brand new some with 5000mi.There are Spyders with 100k on them. What is important now is to get it fixed to your satisfaction. Give them a chance to do it. I gave you BRP's phone # give them a call and open a case and they WILL try to help. Going off flying off the handle will not help at the dealer or with BRP . Things break nothing is perfect. All engines wear out and die. Sounds like you have had a lot of fun in 4 mo. if you have 5k mi. on it. Remember the fun and as has been said give them some time to get it fixed. You read the other thread I saw you posted there. They took care of him. One can only hope yours turns out the same:thumbup:

 

[Magdave]

They did fix the bike. I got it back today after it being gone for 2-1/2 weeks. I am just not happy that I bought a new bike and now 4 months later it is a rebuilt engine when I told them I will not accept a rebuilt engine. They did it anyway against my wishes. I loved my spyder...but now I am not at all happy about having a rebuilt engine on a bike I have only had 4 months because of a manufacturers default supposedly. I feel the dealership screwed up the oil change, so do a lot of other people. Anyway I think BRP should have given me a new engine, not a rebuilt short block! Thank you Dave I know you are trying to make me feel better. I hope I get the feeling back about my bike...I just don't think right now I will.

You will be OK and you know that is the first thing I thought. Too co incidental that the engine blew after service but they rebuild race car engines all the time. Personally I would rather have one that had special attention than a new one. You know every little thing has been checked not just slapped together. Just run it and get that old feeling back.:thumbup: It may have turned out to be a blessing in disguise. Enjoy the ridehyea: Make sure you check the oil after service dealers have made mistakes on the fill. I told you the engine will go 100k at least if taken care of.

One more thing that "rebuilt " may have come from a 1k mi. bike ya never know but it is as good as new if done right.

 

[kyace2003]

Dont understand

I am sorry you had a part failure that caused your engine to let loose however this can happen with any motor manufactured by any company regardless of miles. No this isn't expected and it sounds like BRP honored their promise under the warranty in place. If the rebuilt engine is properly put together you should see no difference than the engine you had that let loose nor do I see how this lowers the Spyders value anymore than the normal age devaluation we all have. I do not know of anyone in this industry that replaces a blown engine with a new one vs. a rebuilt on a normal basis.

I understand you spent $$$ to purchase you Spyder and hopefully BRP and the dealer will get everything in place so that you can continue enjoying it as it was designed to do.

I don't believe anyone is saying that a low milage Spyder should blow up, however mechnical items/parts do and can fail regardless of age.

 

[ivanlee]

They did fix the bike. I got it back today after it being gone for 2-1/2 weeks. I am just not happy that I bought a new bike and now 4 months later it is a rebuilt engine when I told them I will not accept a rebuilt engine. They did it anyway against my wishes. I loved my spyder...but now I am not at all happy about having a rebuilt engine on a bike I have only had 4 months because of a manufacturers default supposedly. I feel the dealership screwed up the oil change, so do a lot of other people. Anyway I think BRP should have given me a new engine, not a rebuilt short block! Thank you Dave I know you are trying to make me feel better. I hope I get the feeling back about my bike...I just don't think right now I will.

You sure the dealer is not covering his A**, and BRP knows nothing about it. I would contact
BRP. :yes: