BRP Contact

[jmcbow]

I know at one time, Carlos was the contact person for owners who were having issues with their Spyder. I believe he has moved on to another position with BRP. Does anyone know who took his place or who the contact person is now at BRP.

Thanks

 

[Bob Denman]

[email protected] .
.

715-848-4957 OR 819-566-3366
12/14/2011 Update:
819 566 3035

Customer Service Callcenter
NEW CONTACTS AT BRP:
Crystelle LaChance's email
[email protected]
1 819 566 3446
1 819 566 3062 fax

 

[jmcbow]

[email protected] .
.

715-848-4957 OR 819-566-3366
12/14/2011 Update:
819 566 3035

Customer Service Callcenter
NEW CONTACTS AT BRP:
Crystelle LaChance's email
[email protected]
1 819 566 3446
1 819 566 3062 fax

Thanks

 

[wyliec]

[email protected] .
.

715-848-4957 OR 819-566-3366
12/14/2011 Update:
819 566 3035

Customer Service Callcenter
NEW CONTACTS AT BRP:
Crystelle LaChance's email
[email protected]
1 819 566 3446
1 819 566 3062 fax

Bob,

I thought she had also moved on and Lamont said to use post #43 here:

http://www.spyderlovers.com/forums/showthread.php?10017-New-Spyder-Customer-Support-Link/page2

 

[Chupaca]

As they say..!!

back home..."nadie sabe para quien trabaja" loosely, no one knows who's in charge...:roflblack: Never looked but doesn't their web site have contact lists..?? You know Canada, US, rest of the world.....:dontknow:

 

[Bob Denman]

Wylie,
I think that you're right... pps:
SORRY!

 

[jmcbow]

Bob,

I thought she had also moved on and Lamont said to use post #43 here:

http://www.spyderlovers.com/forums/showthread.php?10017-New-Spyder-Customer-Support-Link/page2

:banghead:

 

[cuznjohn]

what lamont said

Bob,

I thought she had also moved on and Lamont said to use post #43 here:

http://www.spyderlovers.com/forums/showthread.php?10017-New-Spyder-Customer-Support-Link/page2

i used that contact and got a steve m and he lied to me. he now told my dealer that the parts he told me were sent over night was a mistake and he answered the wrong e mail so he is just full of bull.

 

[wyliec]

i used that contact and got a steve m and he lied to me. he now told my dealer that the parts he told me were sent over night was a mistake and he answered the wrong e mail so he is just full of bull.

People do make mistakes. So, have your parts been sent now?

 

[Jackspyder]

i used that contact and got a steve m and he lied to me. he now told my dealer that the parts he told me were sent over night was a mistake and he answered the wrong e mail so he is just full of bull.

Did you get any response from Ms. Dion?

 

[Pennyrick]

i used that contact and got a steve m and he lied to me. he now told my dealer that the parts he told me were sent over night was a mistake and he answered the wrong e mail so he is just full of bull.

You throw those derogatory terms around pretty loosely. John.

Since when does someone admitting they made a mistake classify them as a liar?

 

[cuznjohn]

no

no the parts have not come yet i am still waiting, and the word LIE is a word i used to pick on him because this is not the first time he gave me the wrong information. maybe i should OF USED INCOMPETENT

 

[OldCowboy]

As we have seen, BRP support personnel monitor Spyderlovers. Having worked in customer support, my experience is that we would bend over backwards to help a cooperative customer. However, when we were confronted with an abusive customer, our support would revert to the minimum required by company policy.

 

[cuznjohn]

agree

As we have seen, BRP support personnel monitor Spyderlovers. Having worked in customer support, my experience is that we would bend over backwards to help a cooperative customer. However, when we were confronted with an abusive customer, our support would revert to the minimum required by company policy.

you are most likely right, but after being angry i just have to blow a gasket every now and than. for the most part i am a really nice guy believe it or not but sometimes the street guy in me comes out and at that point i just say what is on my mind. but i do agree with you