Really BRP????? (venting)

[flamingobabe]

The dealer has access via computer to see where the closest part they need is located....they just have to use the resource...good luck....My ST goes in Tuesday morning for rough idle...and other things.....I'm betting 2 to 3 weeks...please keep my Spyder in our thoughts

 

[murphybrown]

Just asking...

Is BRP the "big bad wolf" or the individual dealership? For me I have gotten nothing but awesome service once I get BRP involved. The limited exposure I have had with individual dealerships has also been GREAT....BUT and please read this....I research extensively for dealerships that are customer service as their #1 priority. Where how do I find them? I start right here with fellow Spyderlovers...I call and talk to service manager AND I will not limit myself to the "closest" dealership.
So around this issue...and trust me if I couldn't ryde Ms Spyder I would be less than pleased....have you called BRP direct. I have found their customer service contacts very helpful...if you have not gone directly to BRP I ask why not?
Good luck and getting back on the road before the season ends...

 

[bullant12]

Is BRP the "big bad wolf" or the individual dealership? For me I have gotten nothing but awesome service once I get BRP involved. The limited exposure I have had with individual dealerships has also been GREAT....BUT and please read this....I research extensively for dealerships that are customer service as their #1 priority. Where how do I find them? I start right here with fellow Spyderlovers...I call and talk to service manager AND I will not limit myself to the "closest" dealership.
So around this issue...and trust me if I couldn't ryde Ms Spyder I would be less than pleased....have you called BRP direct. I have found their customer service contacts very helpful...if you have not gone directly to BRP I ask why not?
Good luck and getting back on the road before the season ends...

:agree: and I have a case in point: Wife wanted to buy BRP's Spyder Mesh jacket. Went to the dealer and had all the sizes except the one she wanted. The Spyder parts/accessories
manager (also the Spyder Tech) checks online and says that the system showed the jacket "not in stock" so she buys the bigger size. I go and check BRP's page (when they announced the 30% discount on 2013 clothing) and ordered her jacket on her size (and got it cheaper too). BRP uses Shopatron, which allows its clients to accept orders on their website and send them to their retailers or dealer channels for delivery to the end-consumer. This avoids the business problem known as channel conflict, where the retailer and the manufacturer are competing for the sale. She got the jacket from a dealer in Poughkeepsie, NY in less than a week. They use the same system for parts as well.

 

[JKMSPYDER]

I agree with MurphyBrown. Get BRP involved.

 

[Spyder Couple]

making calls today

I agree with MurphyBrown. Get BRP involved.

We will be contacting BRP. A friend of ours has contacted some other BRP dealers and so far no one has the gear sensor. We are making more calls today and also checking cheapcycleparts.com.

Thank you everyone.

 

[NancysToy]

We will be contacting BRP. A friend of ours has contacted some other BRP dealers and so far no one has the gear sensor. We are making more calls today and also checking cheapcycleparts.com.

Thank you everyone.

Also check with the parts vendors/dealers on the SpyderLovers home page, like Honda Toledo East, Bert's Mega Mall, Pitbull, Cowtown, etc.

 

[Magdave]

When is BRP going to step up to the plate and monitor their dealer network? They know there are issues with these very expensive bikes and should be reading the riot act to the dealers about service. It seems there are only 4 or 5 really good dealers that keep getting mentioned here when all of them should be standardized. If you call GM with dealer issue they are proactive and contact dealers and expect proper follow up. It is very distressing to wonder IF the dealer knows what they are doing. They ( the sub par dealers) Poo Poo what we find on here as to fixes and tell me only pre 2013 owners who have upgraded to a 2013 complain. Well gee that right there should tell them something isn't right. If a seasoned Spyder rider tells them something ain't right they should be listening not writing them off because it is a "new" model. I will get off my soap box now.......

 

[Spyder Couple]

Also check with the parts vendors/dealers on the SpyderLovers home page, like Honda Toledo East, Bert's Mega Mall, Pitbull, Cowtown, etc.

Bert's mega mall, pitbull and cowtown don't have any gear senors. We are still searching

 

[flamingobabe]

Check Louis Powersports Greenville, Tx

Bert's mega mall, pitbull and cowtown don't have any gear senors. We are still searching

 

[MouthPiece]

And I would be remiss if I didn't add Seminole Power Sports, in Sanford, Flarda. 1- (800) 843-5118

Chris

 

[Dizneyman]

May have found some

Just called who I think is the best dealer in the US, Central Florida Power Sports in Kissimmee Fl...and they did not have any, but they took the time to find me two dealers that 2 each.
One dealer in Ft Worth.. 817-483-0855 and the other dealer in VA, 703-497-1500. Again, the computers showed 2 at each location.

Good Luck!!

 

[dfalex1954]

Just called who I think is the best dealer in the US, Central Florida Power Sports in Kissimmee Fl...and they did not have any, but they took the time to find me two dealers that 2 each.
One dealer in Ft Worth.. 817-483-0855 and the other dealer in VA, 703-497-1500. Again, the computers showed 2 at each location.

Good Luck!!

I see I am not alone in my criticism of BRP. I love my new Spyder. But, after rolloing over just 1000 miles, the main drive belt began the most gawd awful squealing. Called the dealer and was told they could replace it, but it wasn't covered by warranty. As the conversation continued he stated that BRP KNEW of the problem, and had come up with a different belt that didn't squeal. I said if they know about it, why do I have the old belt on my NEW bike. He smiled and asked if I wanted to schedule a maintenance visit. Walked out and won't be back. BRP I hope you read the forums on this site!

 

[boborgera]

I see I am not alone in my criticism of BRP. I love my new Spyder. But, after rolloing over just 1000 miles, the main drive belt began the most gawd awful squealing. Called the dealer and was told they could replace it, but it wasn't covered by warranty. As the conversation continued he stated that BRP KNEW of the problem, and had come up with a different belt that didn't squeal. I said if they know about it, why do I have the old belt on my NEW bike. He smiled and asked if I wanted to schedule a maintenance visit. Walked out and won't be back. BRP I hope you read the forums on this site!

Be leave me I'm the last one to defend BRP, This is a dealer problem, There isn't a new belt,
Most likely a simple adjustment, and or a drop of grease will stop the noise..
I would bet that the belt is rubbing hard against the rear sprocket flange...

 

[dfalex1954]

Be leave me I'm the last one to defend BRP, This is a dealer problem, There isn't a new belt,
Most likely a simple adjustment, and or a drop of grease will stop the noise..
I would bet that the belt is rubbing hard against the rear sprocket flange...

Thanks for the info. It's actually rubbing on the outside flange of the front pulley. I tried moving the adjusters to no avail. Yeah grease works for a little while, but it's the principles being avoided by BRP and the dealer that really tick me off. My Yamaha RSV had a 5 year warranty and the dealer ALWAYS fixed the bikes issues without hesitation or charge. Again, thank you.

 

[Spyder Couple]

Really

Called the dealer where are spyder is at and now the story is that the gear sensor should arrive by monday but the purge valve is the
unit that won't be here till at least Sept 11 or later. I am so mad, they change the story.

So now am looking for a purge valve part number I have is 709000108 and price should be $45.99

the only good about this dealer is the spyder tech - who is currently on vacation and I hope he comes back to work soon.

:banghead::gaah:

 

[MikeinGA]

The dealer has access via computer to see where the closest part they need is located....they just have to use the resource...good luck....My ST goes in Tuesday morning for rough idle...and other things.....I'm betting 2 to 3 weeks...please keep my Spyder in our thoughts

I'm sorry to hear your having all this bad luck. You should have kept your old Spyder as a backup. That's my plans and when I not using it I'll rent it out by the mile to my wife, that won't be fair she bought it for me and gives $200.00 a month for my Spyder upkeep.

Mike

 

[Magdave]

Thanks for the info. It's actually rubbing on the outside flange of the front pulley. I tried moving the adjusters to no avail. Yeah grease works for a little while, but it's the principles being avoided by BRP and the dealer that really tick me off. My Yamaha RSV had a 5 year warranty and the dealer ALWAYS fixed the bikes issues without hesitation or charge. Again, thank you.

There has been mention of re adjusting the motor to solve this. Call BRP and get a case started your dealer is feeding you a load of hooey. You did not mention your year or type that helps. Try starting a new thread too.

http://www.spyderlovers.com/forums/...elt-problem&highlight=engine+pulley+alignment

http://www.spyderlovers.com/forums/...lley-on-engine-belt-position&referrerid=12858

 

[SpyderDuck]

Man, I can SO see both sides of this story! I am customer service/spare parts for the US office of a European machinery manufacturer. As a Spyder owner, I feel your pain. From my experience in my job, spare parts can be a challenge to get, and I work for the OEM!

I am on my tablet, and won't go into all the intricacies, but this situation could be caused by many factors. I am not discounting the possibility of either apathy or incompetence, because these definitely are two of the possible factors, but there could be many more.

Personally, I try my best to be my customers' best resource; my greatest frustration is not being able to meet the customers' needs due to circumstances beyond my or my company's control.

I agree with others here; use any resource you can, but try to remain calm, just in case this ends up being one of those situations where it seems that nobody can do anything.