Anyone received their 2022 Spyder or news on Delivery, Delays, & Omissions?

[Jesster72]

@ Wmoater:
Unfortunately, my dealer refused to refund my deposit regardless of what BRP is saying, and from what I can see, they are saying discuss the options with your dealer. My dealer's response was - you signed a paper saying your deposit was non-refundable. That was their answer.
I'm not so sad that I left that dealership, I guess I am chalking up that deposit to a lesson learned...... unless someone can help show me that BRP says you WILL get your deposit back? I can't find it.
From BRP's site:

"We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit."

"We will honor our commitment to deliver as soon as possible, but if you are seeking a refund of your deposit, please contact your dealer directly. If further assistance is required, you can also call us at 1-888-272-9222."

 

[FrogmanDave]

I would be calling BRP. The number is right there and that language sounds like plain English to me. My dealer offered me a refund even though I never asked for one. What a pain for you to have to deal with this situation.

 

[Jesster72]

Frogman - I did as suggested, I called the number and talked to Hazam at BRP who stated "all deposits and refunds are handled at the dealership level." So, no resolution there. I am happy to hear that your dealership took the high road. Unfortunately, the one I was dealing with, did not. (I will agree that I signed the deposit paperwork that said non-refundable so I knew what I was getting into. I was just hoping for relief as stated on BRP's website)

 

[FrogmanDave]

Frogman - I did as suggested, I called the number and talked to Hazam at BRP who stated "all deposits and refunds are handled at the dealership level." So, no resolution there. I am happy to hear that your dealership took the high road. Unfortunately, the one I was dealing with, did not. (I will agree that I signed the deposit paperwork that said non-refundable so I knew what I was getting into. I was just hoping for relief as stated on BRP's website)

Sorry to hear that. I just checked my pre-sale contract (buyer's order) and there is no language about 'non-refundable' as far as the deposit goes. Too bad your dealer is being so difficult. I would think BRP would help in this situation. Bummer for sure!

 

[007james]

I will pick up my 2022 RT LTD Marsella Dark Thursday, 05-05-22 from Mountain Motorsports in Greeneville TN: 2 months to the day I totaled my 2018 RT LTD Asphalt Gray Dark FYI They have a Black one also if it has not already been sold. Contact Hayden at Mountain Motorsports in Greeneville TN. IM me and I would appreciate a mention of my name to him.

I traded in my Black 2016 RT Limited yesterday for a 2021 Blue RT Limited with only 191 miles on it. And I put 25 of those miles test driving it. I wasn’t looking to trade, as my 2016 was running great, but I took it in for an Oil change a week ago, and was offered a test drive on the new 2021 sitting on the show room floor. I accepted…. and the trade in seed was planted…. which quickly germinated….and well, Y’all know how that Fever bites. So, long story short, that blue RT Limited Chrome is now sitting in my garage, and my reliable 2016 with 63,000 miles on it is now being prepped for sale at my Dealer. Like most other Dealers, no 2022's are available for sale, and the delivery dates keep getting pushed out further. I was perfectly contented to have my 2016 to ride, which has been my Freedom during the entire Covid lock down to escape and ride the back country roads and Blue Ridge Parkway of S.W. Virginia…. God’s County….but now I am even more greateful to own my new 2021 instead of waiting for the long awaited 2022's in short supply to materialize during this Sellers market with short supply of reliable Spyders to buy and ride.

 

[Raven]

Jester. Who was the dealer, so everyone can avoid him.
Hope it didn't cost you to much.

 

[Trbayth]

Frogman - I did as suggested, I called the number and talked to Hazam at BRP who stated "all deposits and refunds are handled at the dealership level." So, no resolution there. I am happy to hear that your dealership took the high road. Unfortunately, the one I was dealing with, did not. (I will agree that I signed the deposit paperwork that said non-refundable so I knew what I was getting into. I was just hoping for relief as stated on BRP's website)

Post on social media and tag both BRP CanAm On Road and your dealer.

 

[Jesster72]

I am hesitant to blast the dealer for sticking to terms I agreed to. I have read a lot of positives on these forums, most are happy with them. It is just a bad situation all around. They want the units to sell so they can make their money. (And I am sure - when that RT-L comes in and they get the components to make it saleable, it will NOT sit on their floor for long - they will still get their money) My only complaint was lack of communication - I literally have weekly replies to emails that say "No update. Thanks!"

Now, if BRP would actively leverage the dealers to refund the deposit, and this dealer still refused, I would have to blast away. I'm torn, the deal was good - before I sold my Victory, they gave me a good value on it for trade, and actually had a few incentives. Their communication sucked, is that enough to warn away their potential customers? Maybe.

 

[Woodenfish]

We went to our dealer to place our order for a 2022RT Limited on January 27. The color we chose was on the dealership allotment and due to arrive in May. A phone call made today to enquirer informed us that the bike will not be delivered until the end of August. We were offered a different bike in black but we weren’t interested. What a global mess.

 

[Jesster72]

Ok - I took delivery of my '22. I will let this lay after this comment - because it is too good to not share. Like I said, I knew what I signed and that I was losing my deposit, I called Can Am CSR, all to no avail. Ok, last ditch, I screen shot Can Am's website blurb about dealer putting deposit to '23 model or refunding it, sent the screen grab to the dealership and this is the response: (I would never have guessed!)

Can Am website:
"We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit."

Dealership response:
"Your $XXX deposit is going towards the fine we will get for not selling your unit to you, since it was registered to your name when we placed your order."

So, either they are backed into a corner and don't know what to say, or Can Am mothership is playing dirty pool.

 

[old Timer]

No, your dealer is not being truthful with you. With the Hi demand for the product, (Spyder). they should happily refund your deposit, as they will have no problem what so ever with selling your promised Spyder.

 

[IdahoMtnSpyder]

Ok - I took delivery of my '22. I will let this lay after this comment - because it is too good to not share. Like I said, I knew what I signed and that I was losing my deposit, I called Can Am CSR, all to no avail. Ok, last ditch, I screen shot Can Am's website blurb about dealer putting deposit to '23 model or refunding it, sent the screen grab to the dealership and this is the response: (I would never have guessed!)

Can Am website:
"We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit."

Dealership response:
"Your $XXX deposit is going towards the fine we will get for not selling your unit to you, since it was registered to your name when we placed your order."

So, either they are backed into a corner and don't know what to say, or Can Am mothership is playing dirty pool.

You know what I would do? I would forward that email to [email protected] with a short simple question, "Is this really the case?" Don't ask for anything, just let them carry it from there. If I and old Timer are correct, that the dealer is feeding you a line, the email will put BRP on notice that the dealer is either dishonest or lacks empathy for customers. That then makes it their problem.

 

[TigerRag]

I'm picking my 2022 SPYDER RT LIMITED (SEA to SKY) up tomorrow. They said about sixty to ninety days after delivery to the dealership they receive the final parts to install.

 

[GrampaEJ]

Can Am website:
"We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit."

But, wouldn't that only be if you cancel your order? You're not expecting your deposit back if you received your Spyder, are you?

 

[IdahoMtnSpyder]

But, wouldn't that only be if you cancel your order? You're not expecting your deposit back if you received your Spyder, are you?

I think you may have missed this post! It explains it. https://www.spyderlovers.com/forums...-on-delivery&p=1627883&viewfull=1#post1627883

 

[Jesster72]

I called Can Am back, and the CSR told me that they do, in fact, levy a fine to the dealers for not selling to the person who pre-orders the unit, Can Am would not disclose the amount of the fine. Thanks for hanging with me on this ride, I would never have thought it would play out like this. I am really sharing this so others are aware - I am not complaining (not too much anyway, I have a new bike). This is my first Spyder, and I am very happy with the purchase thus far (300 miles in).

I hope if you are waiting, the time is short, and you have more patience than I do/did!!
Sometime in the (hopefully) near future, there will be an extra Petrol Mettalic (Dark) available wihtout a reserve on it.

 

[IdahoMtnSpyder]

I called Can Am back, and the CSR told me that they do, in fact, levy a fine to the dealers for not selling to the person who pre-orders the unit, Can Am would not disclose the amount of the fine. Thanks for hanging with me on this ride, I would never have thought it would play out like this. I am really sharing this so others are aware - I am not complaining (not too much anyway, I have a new bike). This is my first Spyder, and I am very happy with the purchase thus far (300 miles in).

I hope if you are waiting, the time is short, and you have more patience than I do/did!!
Sometime in the (hopefully) near future, there will be an extra Petrol Mettalic (Dark) available wihtout a reserve on it.

It is reassuring, but not cheerful, to know the dealer was in fact being truthful.

 

[ollicat]

I would be tempted to buy both bikes and sell the one you can't get your deposit back from for more than you bought it for.

 

[Raven]

Sounds like they get fined only if they sell the bike you ordered to someone else and leave you waiting for your bike.

 

[Waldo1122]

My local dealer now has 2 2022 F3 Limited Spyders for sale on the floor.