Is the Canadian Trucker convoy affecting Can Am deliveries?

[DriftersWay]

Just got word that when I ordered my F3-L it was scheduled to be delivered
end of February + or - 4 weeks. New word is March 28 for delivery.
I can live with that, but they gave me customer hotline number just in case.
I got $1500 worth of parts here I need to install.

 

[GFrog]

I wrote to BRP a couple of weeks ago asking if they had an idea as to when 2022 models deliveries would begin and when I should expect mine which was ordered in December. This was their response:

Hello Alain,

Thank you for taking the time to contact BRP with your inquiry regarding your new 2022 Spyder RT Limited.

Please be assured that BRP/Can-Am is working very hard to ensure that all machines/parts are delivered as soon as possible. We realize that delivery times are not ideal and cause frustration, and we are truly sorry for the situation. Like many other companies, we are experiencing supply delays and transportation difficulties, resulting in delays in the delivery of your 2022 Spyder RT Limited.

Since updates on vehicle/parts deliveries are only communicated directly with your dealer, we recommend that you keep in touch with them, and they will get back to you as soon as possible once they have a specific date to communicate to you.

I regret to say that we cannot give out any more information than that here in the customer service department.

Looking forward to help out, let me know if you have any other questions or comments, please feel free to contact us by replying to this email, or you can call us at 1.888.272.9222

Thank you for contacting BRP, Alain, have a nice day,

Churchill A.
Customer Service Representative

Also seems like they don't like customers contacting them directly regarding any type of order status.

 

[Raven]

Delivery delays are nothing new.
At the start of Covid I ordered a part for my bike from California, got the tracking number.
Tracked it leaving LA and then it disappeared for three weeks.
Finally got it five weeks after ordering.
At the same time I ordered a part from England, who was out of stock, and had to order from their supplier in Italy.
Received it ten days after ordering.

 

[IdahoMtnSpyder]

Also seems like they don't like customers contacting them directly regarding any type of order status.

They're not the only one. I called Daikin to ask a technical question about my heat pump system. Had to have model # and serial before my call would be forwarded to a tech rep. Since I didn't have them at hand I quit the call. The only way I got any definitive info on the delivery of a new replacement fan coil unit was the dealer rep forwarded to me an email exchange she had with the distributor with the tracking number. That was after the order had been made two months earlier. I knew when the unit was delivered to the distributor before the distributor rep did!

 

[bigbadbrucie]

Also seems like they don't like customers contacting them directly regarding any type of order status.

I don’t know, but I’m thinking that you would get much the same response if you were to call the GM or FORD plants and ask the same question about your specifically ordered truck.

 

[GFrog]

I don’t know, but I’m thinking that you would get much the same response if you were to call the GM or FORD plants and ask the same question about your specifically ordered truck.

GM provides an order tracking number so that dealers and their customers can track the build process and delivery.

https://gmauthority.com/blog/gm-order-tracking/gm-order-event-codes-and-definitions/

 

[Bumble_B]

GM provides an order tracking number so that dealers and their customers can track the build process and delivery.

https://gmauthority.com/blog/gm-order-tracking/gm-order-event-codes-and-definitions/

The GM chat is full of wrong info. GM has stopped giving out status codes to customers because it "was too confusing". My new ride was suppose to be built 2/7 week. On 2/17 I was told it was still suppose to be built on 2/7 but it does not show built yet. For the record it was built on 2/16. Confusing because it is wrong more times than not. Can Am will probably suffer the same logistical nightmare.

 

[Big F]

I wrote to BRP a couple of weeks ago asking if they had an idea as to when 2022 models deliveries would begin and when I should expect mine which was ordered in December. This was their response:

Hello Alain,

Thank you for taking the time to contact BRP with your inquiry regarding your new 2022 Spyder RT Limited.

Please be assured that BRP/Can-Am is working very hard to ensure that all machines/parts are delivered as soon as possible. We realize that delivery times are not ideal and cause frustration, and we are truly sorry for the situation. Like many other companies, we are experiencing supply delays and transportation difficulties, resulting in delays in the delivery of your 2022 Spyder RT Limited.

Since updates on vehicle/parts deliveries are only communicated directly with your dealer, we recommend that you keep in touch with them, and they will get back to you as soon as possible once they have a specific date to communicate to you.

I regret to say that we cannot give out any more information than that here in the customer service department.

Looking forward to help out, let me know if you have any other questions or comments, please feel free to contact us by replying to this email, or you can call us at 1.888.272.9222

Thank you for contacting BRP, Alain, have a nice day,

Churchill A.
Customer Service Representative

Also seems like they don't like customers contacting them directly regarding any type of order status.

BRP has had that kind of attitude for many years. they simply flunked CUSTOMER SERVICE 101 in school if they even went to school?
BIG F