I just got a call back from the dealer that I bought the bike as well as $2500 worth of extras. I had a problem with the helmet that I bought, the scorpion exo-700. I have always used the extra visor with the drop down sunshade. A couple weeks ago it started building moisture in between the two layors. I sent the visor back with a friend that was going there(1400kms one way) I'm about 4 months over the one year warranty. BRP said no warranty, but I could but the visor for $70.... uh let me think I obviously waisted my money the first time so I don't think i'll be doing it again. Since then I had to put the stock visor back on, man is that loud with wind noise, almost unbareable; that and the first good rain that I rode in, it started leaking down the inside from the top. I guess i'm another person that got shafted by the BRP warranty. Other than that I liked the helmet.
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helmet warranty sucks
- Thread starter tweeder
- Start date
NancysToy
Motorbike Professor
Huh? Let me get this straight, you were four months past the one year warranty, but somehow feel you got shafted? A year is a year, not 16 months. Sorry to hear you have problems, but the simple fact is that your warranty period is over.
Dudley
New member
Seems pretty clear to me. Unless we are missing something between the lines.
Well the way I see it is if I shell out $250 It better last me more than a year plus 4 months. Its not like I bought a cheap $50 helmet from crappytire, I just got 5000kms on the bike. My Arctic cat skidoo helmet is several years old and no problems at all. I'll be pissed if I have to but a new helmet every 5000kms, that adds up.
It has the BRP logo on the back, It might not be a "scorpion" per say maybey just a model line?
Dudley
New member
Well, you can feel anyway you want to...a warranty is a warranty. When you bought it you knew that. And if I may suggest, express your dismay without using some of the discriptive words you have posted.
Are you runnin the drop down sunvisor part of the helmet? If not how do you find the wind noise? Mine seems to come from the gap between the visor and helmet and changes pitch when I look up or down.
NancysToy
Motorbike Professor
The drop down sunvisor is equipped on the EXO-1000, not the EXO-700, so I have no problem there. I do know that the Scorpion is not the quietest helmet I have ever owned, although I love it in other respects. Putting the CHAD on the Spyder helped the wind noise quite a bit. For long rides I wear my earplugs. For rides on my naked bikes, I usually wear another helmet.
BajaRon
Well-known member
I do a little bit of business in the helmet market. We don't carry Scorpion but I've heard they are a good helmet.
Not all helmet manufacturers offer any warranty on the shield (visor) so 1 year isn't too bad in that regard.
And, as posted by others, good, bad or otherwise, a 1 year warranty is just that.
Still, I've found that many times the manufacturer is more lenient than the dealer. The dealer may or may not have contacted Scorpion but even so, it may be worth a try for you to give them a call.
In my opinion you're better off just giving them the facts and not going off on them about the problem. Tell them you really like the helmet (you do don't you) except that you have this one, really annoying issue with it and the dealer's solution of just purchasing another (Possibly problematic) part is less than appealing to you.
All they can tell you is no, and that won't set you back any since that's where you are now.
Here is their customer service number 888-672-6774. If you have to purchase another shield I'd suggest searching the Internet. It's a lot less expensive than a dealer asking list price (usually).
Good luck!
Not all helmet manufacturers offer any warranty on the shield (visor) so 1 year isn't too bad in that regard.
And, as posted by others, good, bad or otherwise, a 1 year warranty is just that.
Still, I've found that many times the manufacturer is more lenient than the dealer. The dealer may or may not have contacted Scorpion but even so, it may be worth a try for you to give them a call.
In my opinion you're better off just giving them the facts and not going off on them about the problem. Tell them you really like the helmet (you do don't you) except that you have this one, really annoying issue with it and the dealer's solution of just purchasing another (Possibly problematic) part is less than appealing to you.
All they can tell you is no, and that won't set you back any since that's where you are now.
Here is their customer service number 888-672-6774. If you have to purchase another shield I'd suggest searching the Internet. It's a lot less expensive than a dealer asking list price (usually).
Good luck!
BajaRon
Well-known member
NancysToy
Motorbike Professor
Why should I be ashamed, they're the ones that are naked? :joke:
:roflblack:
Jokes aside, I agree with what has been said so far. I got an iPod 2 years ago and the battery died 1 month after the warranty ended. It is what it is. Sorry.
Thanks for the number i'll see if they can help. I only noticed the noise and water leaking after putting back the stock visor. The drop down one has a membrane that slides up with the visor thats tight against the helmet.
I guess truth be told is that theres no money in making things last and they'll get you on the next one that you purchase. I was never told about any warranty but I didn't ask either, just assumed it would be better.
BajaRon
Well-known member
BajaRon
Well-known member
You should have a 3 year warranty on the helmet. It's just the shield that has a 1 year warranty.
Really not a bad warranty package at all. Most shields don't last even a year with scratches, etc.
But I guess it all depends on how you take care of it, how much you ride and what you're running into.
Hope Scorpion helps you out. But if they don't they still lived up to the agreement.
ataDude
Mod Maniac
:2thumbs: I had some rubber seals wear out on 7-10 year-old Nolan flip faces. Tracked down the email address in Italy... offered to buy two... they forwarded to their US distributor... had TWO seals in the mail about a week later... FREE.
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