F4 Customs – Happy but disappointed

[jbim]

I bought a F4 Customs windshield for my F3L last week. I received it and installed it. When I removed the cling wrap, I noticed it was scratched. Based on how I manipulated and installed it I can’t believe I did this myself. Obviously, I can’t prove it. So it’s a big conundrum. The instructions explicitly say to remove the wrap only after install and the product is sold as scratch resistant. I am lucky that as a solution it will work for my needs because now that it is scratched, I would have to take a big cut to resell it.

I contacted F4 Customs Thursday night, including a photo of the scratch, but they didn’t acknowledge my query.

So it’s a 50/50 experience. I am happy with the product as a solution for my needs but I am quite disappointed with the purchase experience.

Cheers,

J

 

[PapaHotel]

I bought a different brand windshield and once mounted garnered a 30% restocking fee, so I am living with it.

 

[Purple Guy]

I bought a F4 Customs windshield for my F3L last week. I received it and installed it. When I removed the cling wrap, I noticed it was scratched. Based on how I manipulated and installed it I can’t believe I did this myself. Obviously, I can’t prove it. So it’s a big conundrum. The instructions explicitly say to remove the wrap only after install and the product is sold as scratch resistant. I am lucky that as a solution it will work for my needs because now that it is scratched, I would have to take a big cut to resell it.

I contacted F4 Customs Thursday night, including a photo of the scratch, but they didn’t acknowledge my query.

So it’s a 50/50 experience. I am happy with the product as a solution for my needs but I am quite disappointed with the purchase experience.

Cheers,

J

Give them time to respond, they do a lot of rally's this time of year and it's most likely they just haven't got to your "query" yet.
Don rocks the house when it comes to customer service and standing behind the product he sells.

 

[F4 Customs]

I bought a F4 Customs windshield for my F3L last week. I received it and installed it. When I removed the cling wrap, I noticed it was scratched. Based on how I manipulated and installed it I can’t believe I did this myself. Obviously, I can’t prove it. So it’s a big conundrum. The instructions explicitly say to remove the wrap only after install and the product is sold as scratch resistant. I am lucky that as a solution it will work for my needs because now that it is scratched, I would have to take a big cut to resell it.

I contacted F4 Customs Thursday night, including a photo of the scratch, but they didn’t acknowledge my query.

So it’s a 50/50 experience. I am happy with the product as a solution for my needs but I am quite disappointed with the purchase experience.

Cheers,

J

This is Don Frank at F4 Customs and for some reason we must not have received your call or e-mail. Please reach out to me at [email protected] or by calling me at 330-968-4644 and we will get this resolved right away for you.
Thanks
Don Frank
President
F4 Customs

 

[jbim]

This is Don Frank at F4 Customs and for some reason we must not have received your call or e-mail. Please reach out to me at [email protected] or by calling me at 330-968-4644 and we will get this resolved right away for you.
Thanks
Don Frank
President
F4 Customs

Indeed, I spoke with Don and we agreed on a solution.

Cheers

J

 

[Mista]

Yep. Those guys at F4 customs take care of their customers and offer great products. :2thumbs:

 

[drhunt204]

I'm glad you are having your issue resolved.

 

[Cruzr Joe]

F4 Customs ROCKS when it comes to quality and customer service. :2thumbs:


Cruzr Joe