• There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.

Want to help start a list and get BURPS (BRP) attention on how to improve???

a 9 days ago I was ready to get rid of my 2012 rts, WHY, it went into limp mode at 65 mph and I near got rear ended. why did it go into limp mode? junk battery is my opinion about it. in 2017 I installed a "pirate" battery and got a year out of it. bike never did start right with it. pulled it and did a load test and it was junk. I just installed a Yuasa and machine seems to be A OK. these rascals are not perfect by any means. machines break and computers do stupid stuff when supplied power is substandard. oh and I just installed a set of BajaRons' sway bar links (already had his bar), and this thing corners like a go cart now, just faster! will I experience more mechanical/electrical issues with my bike, probably.
 
a 9 days ago I was ready to get rid of my 2012 rts, WHY, it went into limp mode at 65 mph and I near got rear ended. why did it go into limp mode? junk battery is my opinion about it. in 2017 I installed a "pirate" battery and got a year out of it. bike never did start right with it. pulled it and did a load test and it was junk. I just installed a Yuasa and machine seems to be A OK. these rascals are not perfect by any means. machines break and computers do stupid stuff when supplied power is substandard. oh and I just installed a set of BajaRons' sway bar links (already had his bar), and this thing corners like a go cart now, just faster! will I experience more mechanical/electrical issues with my bike, probably.
Boy are you correct on that one. I have a 2003 envoy and when the alternator failed and the battery got low, the windows started going down by themselves and the headlight washers started spraying, then it died.
I was thinking whats going on, is this thing possessed? Only to find low voltage does strange things.
 
Ride2GetHigh...

Right on John! Replacing crappy parts with crappy parts is unforgivable and shows a obvious lack of concern for customers after the company has their $$$$.$$. Continually stocking and installing documented defective parts on the assembly line shows the clear lack of reassurance that BRP really cares. As it stands now BRP is at the bottom of the list when it comes to reliability and addressing customer complaints regarding their Spyder product. BRP has to know that other major companies are looking seriously at the three wheel market, and being at the bottom of the list is a hard place to climb out of.
 
Your number #4 complaint you do not have to shut the key off when it is running to open the frunk. You just have to push the key in and turn to the left and back to the right again.

Thanks for that info and I tried it. Ask questions, make complaints and you always get answers. Thanks for the info that I've never seen any place else.......
Three on the ground.....
 
Hi Ride2GetHigh,

Thank you for sharing your concerns with us!

We will most definitely forward your comments to the appropriate department for consideration.

Regarding your comment #3;

BRP does not garanty compatibilty with every headset brand. The current list of supported headset is:
• SENA SMH10
• SENA 20S
• Nolan N-Com B3
• Nolan N-Com B5
Headset not included in this list can still be used but it could happen that some headset are not compatible. To help avoid any compatibility issues, always ensure the latest software is installed.

Regarding your comment #8 & 9;

The following are links that contain videos and a list of FAQ's explaining the new display technology and BRP Connect and Audio.

https://can-am.brp.com/spyder/technologies/display-technology.html

https://can-am.brp.com/content/canam-spyder/en_US/technologies/brp-connect.html

Should you have further questions, please do not hesitate to contact us directly at [email protected]

Please ensure to copy and paste this conversation in your email to ensure we have all the necessary history relating to this conversation.

Best,

Karine, BRP-Care

Thanks Karine for your reply.
A call to Sena tells me there is no reason the SMH5 headset shouldn't work any different than the 10 or 20 that BRP supports. It's a matter of firmware not hardware. Yes I have updated the firmware on the SMH5 AND the Spyder RT.
Why does the dashboard show that the SMH5 is paired if you can't use it? It knows it's there but why put the audio block? Doesn't make sense
Yes the audio on the RT is fantastic. I actually can't believe the quality from the speakers even at freeway speeds.
Having to put my phone in the frunk to connect to the BRP connect is worthless. The videos you suggested I have seen. They are a great piece of advertisement on a system that 90% of people I have seen comments from feel the same as I do. If you are going to put something on a vehicle that is limited to the apps you can use, you have to store your phone in the frunk, there are plenty of other options we have been using for years (Google maps FREE and works great) for one, BRP really didn't do their homework on what WE the end user need or want.

And for the others that have different opinions that's your privilege. Just don't tell me to sell it or give it to you or ride it longer before voicing my concerns. What I see is what I say or ask. And I do appreciate the great replies on some of the other things that AREN'T in the manual. (audio programming, frunk opening with engine running) and such.
Safe travels.......
 
I think you should get more miles on your machine (and read more about how it works)...

How many miles does it take to see the things BURP isn't up with or doing for US the buyer. As for reading? The manual that came with my 2018 RT is so limited on anything that's why I am here. Should I have to scrape forums to find answers to how things work on my 28K$ bike? I don't think so.

Some people already know the answers. I'm glad you are here........

Thanks "most" everyone for your input and the constructive/informative answers. That's how we learn.........
John
 
Hi Ride2GetHigh,

Thank you for sharing your concerns with us!

We will most definitely forward your comments to the appropriate department for consideration.

Regarding your comment #3;

BRP does not garanty compatibilty with every headset brand. The current list of supported headset is:
• SENA SMH10
• SENA 20S
• Nolan N-Com B3
• Nolan N-Com B5
Headset not included in this list can still be used but it could happen that some headset are not compatible. To help avoid any compatibility issues, always ensure the latest software is installed.

Regarding your comment #8 & 9;

The following are links that contain videos and a list of FAQ's explaining the new display technology and BRP Connect and Audio.

https://can-am.brp.com/spyder/technologies/display-technology.html

https://can-am.brp.com/content/canam-spyder/en_US/technologies/brp-connect.html

Should you have further questions, please do not hesitate to contact us directly at [email protected]

Please ensure to copy and paste this conversation in your email to ensure we have all the necessary history relating to this conversation.

Best,

Karine, BRP-Care


Karine, I got out a pair of sena 20s headsets and paired it to the RT radio, set the speakers to headset and NOTHING. The sound out put never mutes like it would do if I was playing music from my phone. The minute it pairs the audio goes to the head set. Not so with the can am radio. And yes I would also like AM broadcast radio.
 
Karine, I got out a pair of sena 20s headsets and paired it to the RT radio, set the speakers to headset and NOTHING. The sound out put never mutes like it would do if I was playing music from my phone. The minute it pairs the audio goes to the head set. Not so with the can am radio. And yes I would also like AM broadcast radio.

@rvanbeek
I'm not ready to support what Burp has to say about their fantastic BT connection system but.........I would suggest you make sure like I did that you have the latest firmware on BOTH the RT and the Sena (and I don't believe the firmware update on the RT did anything for BT). I have updated both but doesn't make a difference with the SMH5 (Burps issue I've been told). Now with the 20s Burp says they support it. Yea.......

Problem is Burp makes a big deal out of their BRP Connect, using apps you have to pay for and put your phone in the Frunk. That part I won't support.......
John
 
Add to list **** fix the D.E.S.S.****.

I have a 2014RTS-SE6 and I have had the D.E.S.S. module replaced twice, and the ignition Switch replaced once back in 2015. These were both under warranty, and the dealership opened up a case with BRP.

Also, I started the thread" D.E.S.S. KEY CODE AGAIN!!!!!!!!!!!!!!!!!!!!!!!! it has 29 pages and counting of information.

Deanna
 
@rvanbeek
I'm not ready to support what Burp has to say about their fantastic BT connection system but.........I would suggest you make sure like I did that you have the latest firmware on BOTH the RT and the Sena (and I don't believe the firmware update on the RT did anything for BT). I have updated both but doesn't make a difference with the SMH5 (Burps issue I've been told). Now with the 20s Burp says they support it. Yea.......

Problem is Burp makes a big deal out of their BRP Connect, using apps you have to pay for and put your phone in the Frunk. That part I won't support.......
John

I may have this wrong but maybe you just do not understand the issue here. If I am wrong, sorry. I will guess your headset is working just fine and when the helmet icon appears on the screen it is paired. Not being able to hear audio from the radio or aux, in the headset, has nothing to with the compatibility of the headset. That just does not work. It tells you on the screen that does not work. But if you choose BT as your input and BT as your output audio will in your helmet. Works just fine. If you switch input to FM the audio will go to the speakers automatically and when you switch input back to BT it will be back in your helmet. Wish it was different, but it's not. Nowhere in any of the promotional or tutorial video does it say that you can. You, me and most folks just assumed that you could because you could with BT. Why would a different input be any different. A software patch may fix this. But I am guessing not. I strongly suspect it's in the hardware.
 
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I may have this wrong but maybe you just do not understand the issue here. If I am wrong, sorry. I will guess your headset is working just fine and when the helmet icon appears on the screen it is paired. Not being able to hear audio from the radio or aux, in the headset, has nothing to with the compatibility of the headset. That just does not work. It tells you on the screen that does not work. But if you choose BT as your input and BT as your output audio will in your helmet. Works just fine. If you switch input to FM the audio will go to the speakers automatically and when you switch input back to BT it will be back in your helmet. Wish it was different, but it's not. Nowhere in any of the promotional or tutorial video does it say that you can. You, me and most folks just assumed that you could because you could with BT. Why would a different input be any different. A software path may fix this. But I am guessing not. I strongly suspect it's in the hardware.
:agree: Quit blaming BRP for issues that result more from lack of knowledge than bad engineering.
 
Add to list **** fix the D.E.S.S.****.

I have a 2014RTS-SE6 and I have had the D.E.S.S. module replaced twice, and the ignition Switch replaced once back in 2015. These were both under warranty, and the dealership opened up a case with BRP.

Also, I started the thread" D.E.S.S. KEY CODE AGAIN!!!!!!!!!!!!!!!!!!!!!!!! it has 29 pages and counting of information.

Deanna

I certainly hope that BURP has moved up a bit with the 2018 I just got. I only have 1220 miles on my new "bike" and love it. Other than the reasons I have been posting with my complaints and concerns I know I made a good decision for now. I won't know until either something breaks under warranty or down the road when it will cost me an arm/leg and the $110 per hour my dealership charges for labor.
With this world of electronics and mass production there is going to be a bad part come through the link. That is just the way it is. But we all hope we aren't one of them......

Thanks everyone for the input and that's what makes forums like this work.......
John
 
:agree: Quit blaming BRP for issues that result more from lack of knowledge than bad engineering.

Who else do you blame for "bad engineering" if it isn't the company that made it??? GEEEEEEEEEEEESSSSSSSSS.........

The knowledge is out there, I have read it and the complaints are all over the world. Is there a GOOD reason I shouldn't ask why there is no AM radio on the bike? Is there a GOOD reason why I shouldn't ask why they support only a few headsets and block others? I have a list as well as others that are supported over and over.......

BURP hasn't done what the people that buy their product want or need.

Plain and simple. Many people understand that....Others........well have a nice day and safe ride...........
John
 
BURP hasn't done what the people that buy their product want or need. Plain and simple. Many people understand that. Others...well have a nice day and safe ride... John
That must be why they can't sell any of those poorly engineered, over-priced toys...why did you buy one if it's such a badly engineered product?
 
I've been watching the tone of your posts as well, and I'm starting to wonder just who the Troll really is?
Are the bikes perfect? HELL NO! nojoke
Do they fill a void in the motorcycle marketplace in a reasonable manner? HELL YES!

You're obviously pretty new to this game, and need some time to gather up some perspective: please try to be patient, and it will all become clear... :thumbup:
 
Ignore button on. Trolls just fill space with nothing of importance to offer.

First off, welcome new Spyder owner!!

Think of it this way. I am married to a wonderful woman, but she has her faults. I know what her faults are and am willing to live with them to get all of the good attributes she has.
Just because I know her faults doesn't mean that someone I just met can bad mouth her and start talking about her faults, and how they should be changed. Something that is important to that person may not mean a thing or matter to me at all.

You being a new owner and new to the board with hardly no miles or experience with your Spyder, bad mouthing your bike, the company, and wanting to tell BRP all the things they are doing wrong, "wanting to get there attention" rubs people who have had a Spyder for more time, ridden more miles, the wrong way.

My opinion is that AM radio sucks, no reason to even have it on a spyder, and as far as that goes, In the 3 years and 31,000 miles I have ridden, the FM radio has not been on for more than 10 min. I have all the music I want to listen to available VIA the 2,000+ songs on my GPS, Pandora, and if I want to listen to static free radio, I use Iheart radio. If I wanted to complain about it, I would ask that BRP eliminate the radio all together and add those apps to the bike somehow.

That is a totally different opinion than others out there, so who is BRP supposed to listen to?

I purchased my Spyder from Jason at Imotorsports in Chicago area. Jason explained many of the things you have questions about, that is the dealers job, to make sure you understand what you are buying. I was told how to open the Frunk or seat while the engine is running or off, how to lock the glove box by turning the handlebars all the way to the right or left then the key, how the floorboard under the brake pedal falls away under hard braking and how to reset it, and many other things that took about 60 min to go through.

Now think about the dealers who have a salesman go through all of the training of BRP to learn the in and outs of the Spyder, but then they may only sell 3 or 4 per year. Do you really think they are going to remember everything they learned and then remember to pass it on to you? SO how is it BRP's fault if things were not explained to you properly, would that not be a dealer problem? Have you gone back to the dealer and talked to the people there and had them help you with any of the things you are having problems with? Did you find out if it was a problem with the Spyder, or a problem with you not understanding what you purchased or how to make it function properly yet?

Even after spending 60 min with Jason going over all the things he did, it took me three more phone calls to him to learn some of the things he covered with me. He was always more than happy to go over any questions I had, and was willing to have me come back in so he could teach me how it worked.

Don't complain about everything, take a deep breath, call the dealer you bought it from, work with them, pick their brains, then if it truly is a problem discuss it.
 
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Above is true. I learned a lot about the in/outs of my bike from my dealer, I figured the process would be similar to my car, and it was. I think more so for bikes than cars, dealers matter. The quality of the service bay matters.
My dealer (Lifestyles Honda) has been great to me and my bike, along with the forums here, and the fans on FB. I've learned a LOT about the in/outs of my ride from keeping my mind open to the possibilities.
I've also learned that models and years do matter as they are always tweaking. Which means, constructive feedback is good.

Example: who here doesn't love the locking mechanism on the top box of the F3 series. (cough) Or the gas cap (coughs again). I've learned to lube/care for those things so that it reduces their impact of acting up.

It does sound like they are improving the dash system on the 18 quickly, so that's a good sign of wanting to do better. :)
 
Peteoz question

Is this one of those 'spit the dummy' things you mentioned in another thread, or is this not applicable?:doorag: I'm referring to the OP, Pete. I sometimes get the Aussie/British slang mixed up.
 
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