No Mechanics 4 Spyders

[Steven Young]

Really getting frustrated with trying to get service on my 2016 F3 LTD. Just called Temecula Motorsports (Southern CA. LA area) where I bought the thing. NO BRP Spyder Tech available was the response. My radio is not working and I wanted some basic service. The service manager told me that nobody wants to do warranty work on the Spyder, since they may take 3 hours to fix something, and BRP only pays 1 hour. The warranty and extended warranty by BRP are therefore Useless! Regretfully owning this thing is becoming a pain. Too bad, because I really liked it until any maintenance came due.:banghead:

 

[lou49]

Really getting frustrated with trying to get service on my 2016 F3 LTD. Just called Temecula Motorsports (Southern CA. LA area) where I bought the thing. NO BRP Spyder Tech available was the response. My radio is not working and I wanted some basic service. The service manager told me that nobody wants to do warranty work on the Spyder, since they may take 3 hours to fix something, and BRP only pays 1 hour. The warranty and extended warranty by BRP are therefore Useless! Regretfully owning this thing is becoming a pain. Too bad, because I really liked it until any maintenance came due.:banghead:

Waow! That's too bad! I would get in touch with BRP and let them know that, the dealer refuse to honor their warranty! keep us posted!

 

[dlby]

Who runs the place?
Sounds like twilight zone


I love R&R put another dime in the jukebox baby!

 

[Peteoz]

As Lou says, I imagine BRP would be, at the very least, "interested" to hear that one of their retailers is refusing to honour warranty items......for WHATEVER reason.

Pete

 

[trikermutha]

they sure didnt mind selling you the Spyder but dont have anyone to work on it..It really doesnt take much to figure out how to repair things. BRP is just a phone call away for support. :banghead:

 

[Bfromla]

they sure didnt mind selling you the Spyder but dont have anyone to work on it..It really doesnt take much to figure out how to repair things. BRP is just a phone call away for support. :banghead:

:agree: & please make that call:lecturef_smilie: There is no reason for lack of service & we can not simply tolerate it because it will only get worse:yikes: There has to be a certified & reputable somewhere close by heck im off in N Louisiana & got 10 dealers in 200m of these poor :cus:roads :dontknow:

 

[flaggerphil]

Bad dealer. Mine is the exact opposite...they bend over backwards to give good service.

 

[Steven Young]

Bad dealer. Mine is the exact opposite...they bend over backwards to give good service.

Well I never dreamed the service availability was so non-existent in the heavily populated Los Angeles basin. BRP recommended I try Malcom Smith Motorsports...They at least gave me an appointment 10 days out. They are some 150 miles away, making it a real all day ordeal to have a second person follow and drive me home, plus take me back to pick it up. Had I ever thought this was going to be the drill, I would never have considered the Spyder. When my riding buddy told me the local Harley dealer will pick up your bike via trailer for service, It makes me think...

 

[ussoldier]

BRP Platinum Certified in California (Dealer, Service, and Parts)

Really getting frustrated with trying to get service on my 2016 F3 LTD. Just called Temecula Motorsports (Southern CA. LA area) where I bought the thing. NO BRP Spyder Tech available was the response. My radio is not working and I wanted some basic service. The service manager told me that nobody wants to do warranty work on the Spyder, since they may take 3 hours to fix something, and BRP only pays 1 hour. The warranty and extended warranty by BRP are therefore Useless! Regretfully owning this thing is becoming a pain. Too bad, because I really liked it until any maintenance came due.:banghead:

Well, I am sorry to hear that. I guess that is why I kept it to the skelton such as the F3-S. The more electronics on a bike the more problems. But that is my opinion.

Here is my recommendation for you, contact California Department of Consumer Affairs http://www.dca.ca.gov/consumer/ Let them know your story. An investigation team will reach out to that department. You may be able to sue that department. Yes, it is going to take a while. But, it is worth it.

I actually created a post on "Extended Warranty in California" http://www.spyderlovers.com/forums/showthread.php?99742-Extended-Warranty-in-California You should check it out.

The only place that I am very familiar with and I believe it is the ONLY one in California that is BRP Platinum Certified is in Elk Grove, CA. I understand it is a long drive, but it is worth the drive. I am using PowerRev for my warranty. Some say that Western Warranty is the best. Check out Elk Grove for your issue. Please make a complaint with that dealer through Department of Consumer Affairs.

 

[ARtraveler]

Really getting frustrated with trying to get service on my 2016 F3 LTD. Just called Temecula Motorsports (Southern CA. LA area) where I bought the thing. NO BRP Spyder Tech available was the response. My radio is not working and I wanted some basic service. The service manager told me that nobody wants to do warranty work on the Spyder, since they may take 3 hours to fix something, and BRP only pays 1 hour. The warranty and extended warranty by BRP are therefore Useless! Regretfully owning this thing is becoming a pain. Too bad, because I really liked it until any maintenance came due.:banghead:

I have a real problem with dealers who will take your $30 thousand dollars and then don't have any mechanics to do service on them. I would start by contacting BRP.
Try: [email protected]

Let us know what Steve has to say about it. :thumbup:

 

[jcthorne]

Part of the dealer franchise agreement is that they MUST service the brand. If they refuse service they will loose the franchise.

Do reach out to BRP and your state consumer affairs office.

 

[Peteoz]

Well, I am sorry to hear that. I guess that is why I kept it to the skelton such as the F3-S. The more electronics on a bike the more problems. But that is my opinion.

Here is my recommendation for you, contact California Department of Consumer Affairs http://www.dca.ca.gov/consumer/ Let them know your story. An investigation team will reach out to that department. You may be able to sue that department. Yes, it is going to take a while. But, it is worth it.

I actually created a post on "Extended Warranty in California" http://www.spyderlovers.com/forums/showthread.php?99742-Extended-Warranty-in-California You should check it out.

The only place that I am very familiar with and I believe it is the ONLY one in California that is BRP Platinum Certified is in Elk Grove, CA. I understand it is a long drive, but it is worth the drive. I am using PowerRev for my warranty. Some say that Western Warranty is the best. Check out Elk Grove for your issue. Please make a complaint with that dealer through Department of Consumer Affairs.

Surely you wouldn't take it to a government body before you found out Can Am's take on the issue, ussoldier? It could possibly be resolved with a single phone call from Can Am to the dealer. It may not of course, but to jump down a government rat hole before you have taken at least some basic correctional steps won't do anyone any favours.

 

[Av8er]

Surely you wouldn't take it to a government body before you found out Can Am's take on the issue, ussoldier? It could possibly be resolved with a single phone call from Can Am to the dealer. It may not of course, but to jump down a government rat hole before you have taken at least some basic correctional steps won't do anyone any favours.

Even if can am got got them to work on it, would you really want them too after this? Not me!!! There is no telling what they would half do in order to get done. It could compromise safety and reliability in the end. I would make a complaint and find another dealer.

 

[Buckeye Bleau]

Service sells

It is very unfortunate that such things happen, but they do in many industries. Service after the sale should always be considered, though we all have difficulty determining this unless we speak with other locals.

Johnny K's has two stores in Ohio, they offer good inventory and outstanding service but one store is 50 miles from me and the other is 60. BRP took on another dealer in my city, they sell most everything but HD. Their prices are lower the Johnny K but thier service is just plain awful. It took them 3.5 weeks to do a 15k mile service last spring, and since then others have told me that they refuse to service anything more than 5 years old, even if they sold it. They claim that if it is that old you need to buy new.

i will not be buying or servicing them in the future.

Joe

 

[youngers]

steve

I do not know , but is your cycle brand new ? or are you 2nd hand owner ? and is the cycle shop where you purchased this , do they sell can-am motorcycles and other cycles also ? the 2012 I bought was from a cycle shop other side of the area of where I am now , they would do a warranty but at a crazy price , so we chose not too go that route , but this cycle shop most likely did not have a spyder technician on site either I am willing too bet ! do not get me wrong , I did have a problem that I fixed my self , so I was a bit put off on the cycle , until I got into it and got familiar with it , really like the ride now ! now that it is cold and winter time ... so this was the reason I asked about the 1st or 2nd owner question !

 

[lewisalice]

I have one dealer the mechanic is terrible will not let them touch my bike. there another dealer that very good I use them all the time great service.

 

[Gray Ghost]

...The service manager told me that nobody wants to do warranty work on the Spyder, since they may take 3 hours to fix something, and BRP only pays 1 hour. ...

You may want to contact the general manager of the dealership as well, the service manager may be making statements without the general manager's knowledge. The "1 hour" statement is BS and I am sure that BRP would want to know about it.

 

[SteveP]

Good and bad

As in all purchases there are inferior dealerships and service departments. The dealership I bought mine off in Toronto ( Snow City ) have been great every time I go there either for service or just to see what's new etc ... 30 miles away at Bennett Power Sports they actually walked away from me when I said I was looking for a Spyder but only wanted to spend around $16,000 dollars and left me standing there for 15 minutes until I finally walked out . Had the same problem after buying a new Dodge Caravan , had to get my service done at another dealership because where I bought it they treated customers so poorly

 

[PrairieSpyder]

Dealers who sell and service several brands may not work on Spyders enough for techs to stay proficient on them. That's why I like to use Pitbull (300 miles) and SpyderPops (500 miles). I also try to have things done when I'm at dealer-sponsored events as much as possible.

 

[Bob Denman]

I'm sorry that you're in this situation... :shocked:
The ability to get your Spyder serviced properly; should be more important than the cheaper price you got...
Find another dealer!