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Did they brp pay for the parts and labor to install?
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Never mind. Saw jeff said in earlier post that brp supplied and installed for free
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2014 panels for 2013 sts
Originally Posted by Steve67
A very nicely worded email to BRP care advising of the heat to the right leg and asking when they were going to be made available in pure magnesium is all it took for the new panels to be made available and installed as a good will jester by BRP. I had to wait about three months but in the end after a few follow up emails they were amazing with the customer care. Just had them installed by dealer and notice the difference already.....very happy spyder owner.....
Is BRP going to replace all of the 2013 ST-S panels? My right side gets very hot.
Are they starting to give freebes because the Feds are looking at BRP??
DETROIT (AP) - U.S. safety regulators are investigating two reports of fires in Can-Am Spyder three-wheeled motorcycles.
The probe covers about 52,000 motorcycles from the 2008 through 2014 model years.
The National Highway Traffic Safety Administration says in documents posted Friday that the fires appear to be unrelated to three recalls of the motorcycles. One Spyder was destroyed...
Can anybody say RECALLL??
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Originally Posted by 3rdwheel
Is BRP going to replace all of the 2013 ST-S panels? My right side gets very hot.
Are they starting to give freebes because the Feds are looking at BRP??
DETROIT (AP) - U.S. safety regulators are investigating two reports of fires in Can-Am Spyder three-wheeled motorcycles.
The probe covers about 52,000 motorcycles from the 2008 through 2014 model years.
The National Highway Traffic Safety Administration says in documents posted Friday that the fires appear to be unrelated to three recalls of the motorcycles. One Spyder was destroyed...
Can anybody say RECALLL??
BRP Care is not at the point of starting a recall on the panels but they don't seem to be fighting as hard as they were in the beginning, any warranty claims are always taken care of by the dealership at no charge, BRP assumes the cost when covering a warranty item
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Very Active Member
I think what we have here is that BRP will replace the panels for those that take the time to contact them but they are not going to announce it and make it official. This way it is a lot cheaper for them. If you don't complain you don't get the new panels and they save money but at the same time they can claim that a fix was offered. I had a similar thing happen for me on my '84 Honda Interceptor. They had poor oil flow to the cams and Honda would replace the cams for you but they didn't announce that and make it an official recall. I only found out by accident because the shop I brought it to told me about the program because they didn't have time to fix the bike.
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Exactly and I doubt those panels cost BRP as much as the dealerships are wanting to charge for them, it just takes a little effort on your part to actually email BRP Care and complain about the heat issues, once they review the service record and make sure all the safety recalls and service bulletins have been performed by your dealer, they issue a claim number to the dealer and they can order the parts under warranty
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...in the pink (Girls On Spyders)
It would be interesting to find out how many 2013 ST owners have been contacted by NHTSA....and if contacted...did you file a complaint....
BRP is giving 2014 air flow panels to a lot of owners...good to see...it really helps in the heat department....mine is almost completely gone......sad that we had to fight tooth and nail with BRP....
I have a 2013 ST purchased March 2013 and was sent pics of the new panels last September during club (where all dealers see the new line up) and that is when I started asking for the panel to test, since I live south and ride all year long...finally ordered mine right before Spyderfest 2014....what a difference....I put up with the heat for over a year...many parts have been replaced due to the heat....everybody got tired of listening to me grump.....here's hoping for smooth riding...here on out...good luck to everyone on getting panels replaced
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Active Member
What the Heck!
Below is the letter I sent to the complaint dept on the brp website on Aug 11th. I was happy to see the quick response 2 days later til I read the reply. I sent back another letter directly to the rep asking if I should have gotten a case #. We'll see if there is a more positive response!
Hello
The left side of bike is getting hotter and hotter -near calf knee and thigh. This was noticeable last season but its getting worse. As I read online about bikes catching on fire I thought I should share my concern. I also read that changing to new panels seems to negate this issue. I've talked to my dealer about this but it has never been written up during service. I have done all recalls that should have eliminated the issue. How can this be resolved? I appreciate any help and guidance
Relationship with BRP Owner of a BRP Vehicle
Subject Complaint
Product Can-AM Roadster
Model Name & Year Spyder ST-S SE-5 2013
Mr Stella,
Thank you for taking the time to contact BRP.
In response to your request, you can request more information to your dealer on the heat dissipation kit and panels we offer.
To find a dealership in your area, please visit our website at: www.brp.com.
You can click on the ''find a dealer'' tab on the top right corner of the screen. You must then select your country at the bottom of the page. Please enter you city or zip code in order to see your closest dealers. You can then click on the logo of the different dealership to get their contact information.
You can reach us by replying to this email or you can contact us at T + 888.272.9222 if you have any other questions or comments.
Thank you for contacting BRP,
Firstname Mathew
Lastname Stella
Phone
Email
Country US
Louis-David
BRP
75, rue J-A Bombardier | Sherbrooke | QC | Canada | J1L 1W3
T + 888.272.9222
www.brp.com
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Reply to that email and insist they cover the panel cost under warranty, make it clear that you hace no intention of paying for them yourself and you want a case number assigned to your complaint
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I got a basic form letter telling me to go to my dealer however when I did bring up the heat a while back (long while back) I was told its normal.
My second email was a bit more..... Let's say.... it's still nice but the tone is changing from my first attempt.
Last edited by MMMII; 12-07-2014 at 07:50 PM.
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Originally Posted by Steve67
A very nicely worded email to BRP care advising of the heat to the right leg and asking when they were going to be made available in pure magnesium is all it took for the new panels to be made available and installed as a good will jester by BRP. I had to wait about three months but in the end after a few follow up emails they were amazing with the customer care. Just had them installed by dealer and notice the difference already.....very happy spyder owner.....
Pics Plz
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panels
I e-mailed BRP customer care warranty dept. last night and had a response when I got home from work today.
they gave me a case number and told me to contact my dealer so I forwarded the message to the service department manager at lifestyles Honda tonight and I am sure I will hear from him sometime tomorrow here's hoping I get some new panels for my STL
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New panels installed
Originally Posted by Steve67
A very nicely worded email to BRP care advising of the heat to the right leg and asking when they were going to be made available in pure magnesium is all it took for the new panels to be made available and installed as a good will jester by BRP. I had to wait about three months but in the end after a few follow up emails they were amazing with the customer care. Just had them installed by dealer and notice the difference already.....very happy spyder owner.....
I also had my new panels installed yesterday on my 2013 ST S at the dealership and BRP covered all the costs. What a difference.
this guy Steve M from customer care returned an email I sent in two days and gave me a file number and within one week the panels were at the dealer and got put on yesterday.
cant say enough about his taking the issue and getting it resolved.
follow the procedures and it will get done.
genet
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I am glad that BRP is trying to help. I am also glad that many of you feel that the panels solved your problem with heat. My panels were replaced with the new panels. The panels seem to have moved the heat from the thigh / seat area down to the calf area. My calf area is 162 degrees. My husband's RTS is 105 degrees in the same area. I am still riding (9600 miles), but it is hot.
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Very Active Member
Originally Posted by 03hdjill
I am glad that BRP is trying to help. I am also glad that many of you feel that the panels solved your problem with heat. My panels were replaced with the new panels. The panels seem to have moved the heat from the thigh / seat area down to the calf area. My calf area is 162 degrees. My husband's RTS is 105 degrees in the same area. I am still riding (9600 miles), but it is hot.
Have you replaced the stock air box with JT's air box? I put it on my wife's STL and I could not believe the size of the stock airbox. When I took it out it freed up so much space that it is ridiculous. One fellow on here sumed it up by saying 'a small child could fit in there now'.
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Originally Posted by Showie
Pics Plz
I will take some tonight and post tomorrow.
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Glad to see BRP is making things right on this issue!!! Just sent an email off myself!
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Very Active Member
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Originally Posted by bscrive
Have you replaced the stock air box with JT's air box? I put it on my wife's STL and I could not believe the size of the stock airbox. When I took it out it freed up so much space that it is ridiculous. One fellow on here sumed it up by saying 'a small child could fit in there now'.
I should probably do that next. I had been thinking about the cat bypass. I just don't want to do anything that could possibly void my warranty.
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Originally Posted by bscrive
I was at my dealers today and he showed me a bulletin about BRP replacing old panels with the new style ...no cost to me. Ordered my set right then and there
.
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Originally Posted by quadfather
do you know the number on that service bulletin, in case the dealer say he never heard of it.
Dealers can find the service bulletin under my case #326738
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Very Active Member
Originally Posted by 03hdjill
I should probably do that next. I had been thinking about the cat bypass. I just don't want to do anything that could possibly void my warranty.
I asked my dealer about both JT's air filter and the cat delete and I was told that neither will void the warranty. I would never think of doing either if it did.
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Originally Posted by bscrive
I asked my dealer about both JT's air filter and the cat delete and I was told that neither will void the warranty. I would never think of doing either if it did.
I installed JT's air filter in the spring & my dealer told me the same, that it would not void the warranty. I was not sure about the CAT bypass. My new air flow panels are on order and I plan on deleting the CAT during this coming winter.
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