-
Spyder has to stay at dealer?
My dealer says that BRP policy says they have to keep the
unit in-house while waiting for a backordered warranty part.
The part is 3 Months out. Has anyone else been told this?
I have tried for a month to get answers from BRP.
TIA
-
Ozzie Ozzie Ozzie
Where's that BS Meter when you need it!!
You got any other dealers within a day's travel you could go to? If so, I would!
2013 RT Ltd Pearl White
Ryde More, Worry Less!
-
Dealer told me if I take the Spyder,
BRP will cancel part Order. I called
BS from day one. Been calling and
emailing BRP and always get replies
of a supervisor will call you.
-
Very Active Member
Tell the dealership to open a case with BRP and take the warranty part off another Spyder.
Artillery lends dignity to what would
otherwise be a vulgar brawl.
******************************
Cognac 2014 RT-S
-
Very Active Member
Originally Posted by JayBros
Tell the dealership to open a case with BRP and take the warranty part off another Spyder.
& or a loaner while you wait especially if is already decided to be warranty
2013 STL SE5 BLACK CURRANT
SpyderPop's: LED bumpskid
SmoothSpyder: dualmode back rest
T r * * LED:foam grip covers, Tricrings, FenderZ,
brake light strips, wide vue mirrors
Rivico SOMA modulation brake leds
sawblade mowhalk fender accents
minispyder dash toy
Lid lox
KradelLock
Pakitrack
GENSSI ELITE LED H4 headlights
FLO (Frunk Lid Organizer)
BRP fog lights, trailer hitch
SENA 20S EVO
-
Very Active Member
-
Very Active Member
What is this back ordered warranty part? Does said part make the machine un-rideable ?
2022 RT Sea To Sky
--------------------------------
-
My thought is similar to what troop said. If the broken part makes the bike either unridable or at least unsafe to ride, I can see this. I can even see the dealer not letting you continue to ride if it's some sort of recall, even if it's still technically safe to ride. If not, keep calling BuRP CC (best of luck w/that) or file a BBB or AG complaint.
-
Originally Posted by snuffy210
My dealer says that BRP policy says they have to keep the
unit in-house while waiting for a backordered warranty part.
The part is 3 Months out. Has anyone else been told this?
I have tried for a month to get answers from BRP.
TIA
What part is on a 3 month backorder?
-
Spyder is 2018 F3L. The backordered part is the "Left Hand Multi-Function Switch assembly".
Not any safety issues, just won't go in reverse or manually downshift. TSB 2018-5.
-
Very Active Member
Originally Posted by Peter Aawen
Where's that BS Meter when you need it!!
You got any other dealers within a day's travel you could go to? If so, I would!
Here you go.
My feeling is that this dealership does not want to do the work. Or, they are afraid they order the part and you get it done elsewhere. I believe that 'ELSEWHERE' is your key to resolution on this one.
bs-meter.jpg
Only SLOW people have to leave on time...
<a href='https://www.spyderlovers.com/adserver/www/delivery/ck.php?zoneid=13' target='_blank'><img src='https://www.spyderlovers.com/adserver/www/delivery/avw.php?zoneid=13&cb=7845674567' border='0' alt='' /></a>
-
The dealership has my Spyder. If I pick it up I will be responsible for
the $99 BUDS diagnostic charge. I have sent another email to BRP...
-
Very Active Member
Possibly a short term solution would be for you to give them a credit or debit card number. This might make them feel more comfortable in letting the Spyder go. Then when the part comes in you could bring it back. Knowing that they have your number this would insure you would not get it repaired elsewhere.
Another thought is that if the dealer really valued you as a customer they would take the switch assembly off of another Spyder in their showroom.
2020 F3 Ltd
Spyderpops Bumpskid
Spyderpops Brake/Run/Turn Signal LED's
Lamonster Garage LED Fog Lights and Headlights
2013 ST-S retired 1/9/16 at 25,061 miles
2015 F3S sold at 77,565 miles.
-
Very Active Member
-
What's the name of the dealer? I'm not in KY but I'm sure others would like to avoid them, if possible.
-
Very Active Member
Originally Posted by snuffy210
The dealership has my Spyder. If I pick it up I will be responsible for
the $99 BUDS diagnostic charge. I have sent another email to BRP...
OMG .....I would be thinking " your State Attorney's office " ..... as others have said Total BS .... good luck .... Mike
-
I will hold off on naming the dealer... for now.
I took the Service Writers word that the hold Policy
was from BRP. I will be contacting the dealer, since
BRP Customer Support is non-existent.
-
Very Active Member
Originally Posted by snuffy210
Spyder is 2018 F3L. The backordered part is the "Left Hand Multi-Function Switch assembly".
Not any safety issues, just won't go in reverse or manually downshift. TSB 2018-5.
Do you have the part # or #'s that you need? I wouldn't mind checking for you and giving you a 2nd opinion on availability. Couldn't hurt.
Only SLOW people have to leave on time...
<a href='https://www.spyderlovers.com/adserver/www/delivery/ck.php?zoneid=13' target='_blank'><img src='https://www.spyderlovers.com/adserver/www/delivery/avw.php?zoneid=13&cb=7845674567' border='0' alt='' /></a>
-
Originally Posted by snuffy210
The dealership has my Spyder. If I pick it up I will be responsible for
the $99 BUDS diagnostic charge. I have sent another email to BRP...
So you can pick it up but will have to pay the $99 charge. Honestly that doesn't seem to unreasonable, but I think the
dealer would work with you to waive, or refund, the fee if you brought it back to have the work done.
-
Originally Posted by Possible
So you can pick it up but will have to pay the $99 charge. Honestly that doesn't seem to unreasonable, but I think the
dealer would work with you to waive, or refund, the fee if you brought it back to have the work done.
The Warrantied part order will be canceled if Spyder leaves their shop. Pretty unreasonable.
-
Originally Posted by BajaRon
Do you have the part # or #'s that you need? I wouldn't mind checking for you and giving you a 2nd opinion on availability. Couldn't hurt.
Great. Part # 710008091
Thank You!
Oops! Posted wrong # Earlier.
-
Originally Posted by snuffy210
The Warrantied part order will be canceled if Spyder leaves their shop. Pretty unreasonable.
Yeah, that really is unreasonable, and I've never heard of a shop doing that. Hopefully there are other shops that aren't too far to use.
-
Active Member
Originally Posted by snuffy210
Great. Part # 710008091
Check out Cheap Cycle Parts - 710008091 Looks as if it may be in stock.
-
Tried to call "Cheap Cycle Parts" keeps disconnecting??
-
Very Active Member
I believe the correct PN is 710006576. The original PN was 710005427 but is listed as changed to the former by Cheap Cycle Parts. CCP also lists the part as specifically for the 2018 F3 Ltd, amongst other F3s. PN 710008091 is listed by CCP as for MY 2020 and 2021 F3s. Send this post, along with a complete, polite litany of the BS you are getting from the dealership to brpcare@brp.com and ask them to get off their backsides and get a WARRANTY part, 710006576, for your Spyder from CCP, who has it in stock. Last step, find a new dealership.
Artillery lends dignity to what would
otherwise be a vulgar brawl.
******************************
Cognac 2014 RT-S
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|