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Wbbrn1952 What about Fang?
- Thread starter Capt John
- Start date
FANG
New member
Called Pensacola Motorsports and spoke with Service Department, Parts have been received.
Was told that they will be working on it today. The technician said he doesn't know if this is going to fix the problem but that this is what BRP wanted to try.
I have voiced my concerns to the dealer about the BRP repair process. So I guess I will have to wait and see today.
Was told that they will be working on it today. The technician said he doesn't know if this is going to fix the problem but that this is what BRP wanted to try.
I have voiced my concerns to the dealer about the BRP repair process. So I guess I will have to wait and see today.
FANG
New member
Still Not Repaired -but light at the end of the tunnel
Went by Pensacola Motorsports this afternoon. Fang is not repaired but I do want to give koodoos to the staff and owner of Pensacola Motorsports for their assistance in their diligence in getting Fang back on the road.
It turns out that BRP sent the Angle Sensor and that did not eliminate the problem. So step 1 failed to correct the problem - steps 2 and 3 didn't work either so as expected the control module is in need of replacement.
If BRP normal proceedure for sending out parts takes place I am looking at not having Fang until the middle to end of next week. I had spoken to Jimmy at PMS and he was going to pass my concerns on to the service manager but the owner of PMS intercepted him and stepped in. He called BRP and arranged to have the part overnighted to PMS. Of course, over nite in the states is not the same as overnight from Canada but barring no problems with customs - the part should be there Friday AM and I should have Fang by Friday afternoon.
It would sure make more sense if BRP would have sent a package that contains all the possible things that could fix the problem and then allow the dealer to fix the problem and return the unused part of the parts package back to BRP. Fang could have already been repaired. Doing things piece meal and keeping owners waiting for repairs to be completed is wrong.
I love my :f_spider: and I definitely didn't buy it expecting that the manufacturer would put up such obstacles when a problem occurs.
I am sure that many others that have had problems getting warranty work done on their spyders have gone thru the same thing. In fact it was the posts on this forum that prompted me to push the dealer into acting quickly with BRP.
I sure hope this gets corrected in the future - customer satisfaction pays.
Thanks so much to the Owner, sales staff, service and parts departments of PMS - great dealership. :2thumbs:
Went by Pensacola Motorsports this afternoon. Fang is not repaired but I do want to give koodoos to the staff and owner of Pensacola Motorsports for their assistance in their diligence in getting Fang back on the road.
It turns out that BRP sent the Angle Sensor and that did not eliminate the problem. So step 1 failed to correct the problem - steps 2 and 3 didn't work either so as expected the control module is in need of replacement.
If BRP normal proceedure for sending out parts takes place I am looking at not having Fang until the middle to end of next week. I had spoken to Jimmy at PMS and he was going to pass my concerns on to the service manager but the owner of PMS intercepted him and stepped in. He called BRP and arranged to have the part overnighted to PMS. Of course, over nite in the states is not the same as overnight from Canada but barring no problems with customs - the part should be there Friday AM and I should have Fang by Friday afternoon.
It would sure make more sense if BRP would have sent a package that contains all the possible things that could fix the problem and then allow the dealer to fix the problem and return the unused part of the parts package back to BRP. Fang could have already been repaired. Doing things piece meal and keeping owners waiting for repairs to be completed is wrong.
I love my :f_spider: and I definitely didn't buy it expecting that the manufacturer would put up such obstacles when a problem occurs.
I am sure that many others that have had problems getting warranty work done on their spyders have gone thru the same thing. In fact it was the posts on this forum that prompted me to push the dealer into acting quickly with BRP.
I sure hope this gets corrected in the future - customer satisfaction pays.
Thanks so much to the Owner, sales staff, service and parts departments of PMS - great dealership. :2thumbs:
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