"USB MALFUNCTION" connecting iphone to 2020 RTS

[JimFoy]

Just replaced my 2014 RTS with a 2020. Great so far, except I cant get the USB connection working with my iPhone X. When I plug into the USB outlet in the glove box, the dash shows USB Malfunction. I have tried several cables, all of which will transmit data when connected to my computer.

Any suggestions?

 

[Flamewinger]

Either check the battery and make sure the connections are tight and the battery is really good. OR Take it to dealer. Could be the USB is not connected in behind.

 

[Mikey]

Just replaced my 2014 RTS with a 2020. Great so far, except I cant get the USB connection working with my iPhone X. When I plug into the USB outlet in the glove box, the dash shows USB Malfunction. I have tried several cables, all of which will transmit data when connected to my computer.

Any suggestions?

View attachment 183970

Nice ride JimFoy :thumbup:, LOVE that color!

 

[trikermutha]

Either software update is needed. Cables can be a issue. Or your phone settings or compatibility could be a issue

 

[SuperG]

Either software update is needed. Cables can be a issue. Or your phone settings or compatibility could be a issue

Definitely cables - I've had to replace a USB cable used on my RTL that was causing BRP connect to lose it occasionally. Especially - if your phone's connection is the older "micro-usb" and not "usb-c" - check that cable. The connector gets ratty quicker than you think.

 

[Obione]

Just replaced my 2014 RTS with a 2020. Great so far, except I cant get the USB connection working with my iPhone X. When I plug into the USB outlet in the glove box, the dash shows USB Malfunction. I have tried several cables, all of which will transmit data when connected to my computer.

Any suggestions?

View attachment 183970

My 2020 Spyder did the same thing. I have an iPhone. I tried everything to get my iPhone charging again. I finally turned off my iPhone for a couple of minutes. When I turned my iPhone back on and plugged it back in, there was no more USB Malfunction.

 

[Peteoz]

My 2020 Spyder did the same thing. I have an iPhone. I tried everything to get my iPhone charging again. I finally turned off my iPhone for a couple of minutes. When I turned my iPhone back on and plugged it back in, there was no more USB Malfunction.

There has been a lot of water under the bridge between when this question and potential answers were posted in 2020, and your reply, Obione, with all sorts of upgrades to BRP Connect/Go to attempt to address issues like this. You are on the right track though. It appears that if you have a number of apps open, that definitely impacts the ability to charge, as charging power through the glove box port is limited. Turning off your phone also turns off the apps, meaning your phone is now able to charge, at least until you re open lots of apps again :thumbup:

Pete