FullCircle
New member
I have purchased many vehicles and motorcycles over the years and my recent purchase of my 2014 RT Limited has been the MOST stressful. First off it was a long process in deciding to purchase the Spyder due to no one I knew had one to get first hand info and I was worried about reliability problems. But after several test rides and when BRP came out with the 2014 model I decided it was time to make the move.
I found a dealer I felt comfortable with even though he's 80 miles away. The actual purchase was easy enough and I got a good deal and the first two weeks was our honeymoon period. Then things started to go wrong. First my accessories finally came in and I carried my bike in for the install and the same day I took it in the parts guys put some of my parts in a shipment going back to BRP. So when the Tech stated my install half way through he noticed some of my parts missing. He called me and I told him to go ahead with what we had and I would pick up the Spyder in the morning. When I arrived he brought out my RT and the first thing I noticed was it had the wrong handlebars on it. It had black tri-axes bars and I paid for chrome.
The Tech didn't know which bars I ordered and called the salesman and he checked his paperwork and he had the part no# for the chrome bars. The mix up was in the parts department when they filled the order. At this point some off my accessories aren't even here and some of the ones I had are wrong. The salesman said they would change them but I told him to just give me my money back on the parts that were sent back and the difference between the chrome and black bars. He did so and and told me when it was time for my 3000 mile service it was free because of the trouble I had.
So time goes by and my trailer finally arrives after waiting a month and they call and tell me not to come pick it up because when they took it out of the crate it had two damaged places on it. He said the box was damaged and on that side the trailer had two places where the paint was rubbed off. He said he had made arrangements to have it painted and they would deliver it to me at the end of next week so I wouldn't have to come pick it up.
I will have to say the dealer couldn't have prevented any of these things and they have tried to make things right but it still makes for a stressful situation. Other than the bad luck getting my accessories and trailer I'm very happy with my purchase. I just hope it's not a sign of things to come.:banghead:
I found a dealer I felt comfortable with even though he's 80 miles away. The actual purchase was easy enough and I got a good deal and the first two weeks was our honeymoon period. Then things started to go wrong. First my accessories finally came in and I carried my bike in for the install and the same day I took it in the parts guys put some of my parts in a shipment going back to BRP. So when the Tech stated my install half way through he noticed some of my parts missing. He called me and I told him to go ahead with what we had and I would pick up the Spyder in the morning. When I arrived he brought out my RT and the first thing I noticed was it had the wrong handlebars on it. It had black tri-axes bars and I paid for chrome.
The Tech didn't know which bars I ordered and called the salesman and he checked his paperwork and he had the part no# for the chrome bars. The mix up was in the parts department when they filled the order. At this point some off my accessories aren't even here and some of the ones I had are wrong. The salesman said they would change them but I told him to just give me my money back on the parts that were sent back and the difference between the chrome and black bars. He did so and and told me when it was time for my 3000 mile service it was free because of the trouble I had.
So time goes by and my trailer finally arrives after waiting a month and they call and tell me not to come pick it up because when they took it out of the crate it had two damaged places on it. He said the box was damaged and on that side the trailer had two places where the paint was rubbed off. He said he had made arrangements to have it painted and they would deliver it to me at the end of next week so I wouldn't have to come pick it up.
I will have to say the dealer couldn't have prevented any of these things and they have tried to make things right but it still makes for a stressful situation. Other than the bad luck getting my accessories and trailer I'm very happy with my purchase. I just hope it's not a sign of things to come.:banghead:
hyea:
