jerseyspyder
New member
At the last minute, my sweetheart and I had to cancel our annual trip to SpyderQuest due to a family emergency. Our grandson was hospitalized and has now been diagnosed with fibrous dysplasia a rare bone weakening disease with no cure. Not only did the SpyderQuest staff, give my friend our tee shirts and some other items, but they offered their prayers for our grandson and refunded a portion of our fees. We did not request a refund nor did we expect one. It has been said many times on these pages what a great group the NY Spyder Ryders are and this just reinforces that description.
I must offer thanks to GEL as well. When I provided them with the explanation for our cancellation, the representative put me hold on the phone, came back and said everything was cancelled. They waived their policy regarding late cancellation.
And now I am reaching out to the Spyder family and asking if anyone who has dealt with this disease can offer any suggestions on doctors who are experienced with this disease.
Many thanks again to NY Spyder Ryders and GEL for their understanding and generosity and Thank you in advance for any assistance you can provide.
Regards,
John
I must offer thanks to GEL as well. When I provided them with the explanation for our cancellation, the representative put me hold on the phone, came back and said everything was cancelled. They waived their policy regarding late cancellation.
And now I am reaching out to the Spyder family and asking if anyone who has dealt with this disease can offer any suggestions on doctors who are experienced with this disease.
Many thanks again to NY Spyder Ryders and GEL for their understanding and generosity and Thank you in advance for any assistance you can provide.
Regards,
John