Kwalsh
New member
i leased my 2016 silverado from denooyer chevy last february, sales dept was great but the service dept is the worst i have ever dealt with, i have had 3 experiences with them and they were all bad
1st service was excellent and done on time until i walked out to my truck and couldnt even walk up to the door to open it because it was parked so close to another car, i went in and complained and nobody even had the slightest concern
2nd service - only went back becasue was free with lease, - gave them list of problems with truck, transmision clunks and slips and vibration when driving at 1200 rpms will spill your soda in cupholder. left truck for 2 days and rode spyder because weather was good,waited 2 days and had to call them to find out they just ordered parts and they should be in on tuesday, this was friday, asked them to lock keys in truck and i will pick up after dinner and schedule later.
guess what when i picked up truck it was so close to another car i had to crawl across seat to get in.
3rd experience- i called 2 weeks later to find out if parts are in and they mysteriously arrived that morning so i scheduled appt 2 weeks out because i would need a loaner " car" but actually needed an suv because i dont fit in chevy cruises, no problem i was told, i called monday to confirm and was told to call back on day of appt to make sure. i called first thing this morning and was told to call back in 1 hour, i waited 2 hours and called back and was told they didnt have any suv's availabnle but to call back a 3rd time after lunch to see if one comes in.
am i missing something or has customer service just gone???
i worked in service dept for 10years before i became a state employee so i know how it should be done or how it was done, do these dealers just not care anymore or are they that poorly run??
thank you rant is over
1st service was excellent and done on time until i walked out to my truck and couldnt even walk up to the door to open it because it was parked so close to another car, i went in and complained and nobody even had the slightest concern
2nd service - only went back becasue was free with lease, - gave them list of problems with truck, transmision clunks and slips and vibration when driving at 1200 rpms will spill your soda in cupholder. left truck for 2 days and rode spyder because weather was good,waited 2 days and had to call them to find out they just ordered parts and they should be in on tuesday, this was friday, asked them to lock keys in truck and i will pick up after dinner and schedule later.
guess what when i picked up truck it was so close to another car i had to crawl across seat to get in.
3rd experience- i called 2 weeks later to find out if parts are in and they mysteriously arrived that morning so i scheduled appt 2 weeks out because i would need a loaner " car" but actually needed an suv because i dont fit in chevy cruises, no problem i was told, i called monday to confirm and was told to call back on day of appt to make sure. i called first thing this morning and was told to call back in 1 hour, i waited 2 hours and called back and was told they didnt have any suv's availabnle but to call back a 3rd time after lunch to see if one comes in.
am i missing something or has customer service just gone???
i worked in service dept for 10years before i became a state employee so i know how it should be done or how it was done, do these dealers just not care anymore or are they that poorly run??
thank you rant is over
