I took our RT-S in Saturday for an oil change and to have the service tech check out my rear shock. He road it into the service bay and said he would order me a new shock because it was very obvious that it wasn't working. I was happy! No arguments about it.
About an hour later he said it was done and they would ride it up to the front for us. After waiting about 10 minutes for them to show up I decided to walk back and check out where it was. Service guy said the tech thought maybe the shock was ok but there was a problem with the air suspension system. As politely as I could I explained that the shop manual clearly illustrated that the air system was completely independent of the shock absorber, therefore, while it's true that the air system may not be working (it isn't, tech took it for a test ride with the pressure set at 60psi and when he got back it only had 30psi left in it) it has no effect on the shocks dampening. Pushing down on the passenger hand rests and then letting go resulted in the suspension topping out with a loud bang. He said he would call BRP Tuesday and see what they have to say about it. I'm hoping BRP will address both the air system and the shock absorber, otherwise it will result in two more trips (180 miles round trip). One to have the air system fixed, and the second one to have the shock replaced because the air system fix didn't do anything for the bad shock. We still have our HD/CSC trike, believe it or not by the wife suggested maybe we should take it on our 3 - 4 week trip instead of the Spyder, because it's taking so much time to make it work like it's supposed to! I'm beggining to feel a lot like Scotty does. When people question me in the future about how much I like our Spyder, I'm going to tell them my advice would be to wait at least a year before you buy one. Maybe then it will be ready for "prime time".
Dwight
About an hour later he said it was done and they would ride it up to the front for us. After waiting about 10 minutes for them to show up I decided to walk back and check out where it was. Service guy said the tech thought maybe the shock was ok but there was a problem with the air suspension system. As politely as I could I explained that the shop manual clearly illustrated that the air system was completely independent of the shock absorber, therefore, while it's true that the air system may not be working (it isn't, tech took it for a test ride with the pressure set at 60psi and when he got back it only had 30psi left in it) it has no effect on the shocks dampening. Pushing down on the passenger hand rests and then letting go resulted in the suspension topping out with a loud bang. He said he would call BRP Tuesday and see what they have to say about it. I'm hoping BRP will address both the air system and the shock absorber, otherwise it will result in two more trips (180 miles round trip). One to have the air system fixed, and the second one to have the shock replaced because the air system fix didn't do anything for the bad shock. We still have our HD/CSC trike, believe it or not by the wife suggested maybe we should take it on our 3 - 4 week trip instead of the Spyder, because it's taking so much time to make it work like it's supposed to! I'm beggining to feel a lot like Scotty does. When people question me in the future about how much I like our Spyder, I'm going to tell them my advice would be to wait at least a year before you buy one. Maybe then it will be ready for "prime time".
Dwight
looks like this is going to be a general problem. Thanks for your comments, hopefully BRP can find a permanent solution.
