Spyder Tony
New member
Often times we tend to post our negative experiences with a company and/or its product(s). Well, I have the distinct pleasure of reporting excellent customer service when inquiring with Ram Mount about replacing the rubber piece at the end of my X-Grip mount. After Calling Ram customer service and reportin the problem, I was told to send an e-mail to [email protected], making sure to send a pic of the issue. I sent the e-mail (picture included) yesterday at 2:19...at 2:23 (yup...4 minutes later) I received an e-mail asking me to include my card# and expiration date (but not the 3 digit pin from the back) for the shipping cost (which is a couple of bucks). The representative also said he's sending out 6 units in case I lose one in the future.
Surely, the customer service rep's name was "Mercury" and he wore shoes with little wings on them...
From: Brian Pinsker [mailto:[email protected]]
Sent: Tuesday, September 02, 2014 2:23 PM
To: Younger, Tony
Subject: RE: Lost rubber piece
We’ll just need a card number/expiration date for the $2 ship charge (or $7 for international warranties) according to the terms of the warranty:
http://www.rammount.com/SupportCenter/WarrantyInformation/tabid/150/Default.aspx
I’ll send a bag of six of those so you have some backups.
If you decide to phone it in, please leave the info in my voicemail as I am on the phone most of the day and unable to receive a call.
Best Regards,
Brian Pinsker
National Products, Inc | RAM Mounting Systems
: 206-763-8361 Ext 118 | Fax 206-763-9615 (ATTN Brian)
: [email protected] | www.rammount.com
: 8410 Dallas Ave South | Seattle, WA | 98108
From: Younger, Tony [mailto:Tony.Younger@]
Sent: Tuesday, September 02, 2014 2:19 PM
To: Ram Mount Warranty Support
Subject: Lost rubber piece
Hello, I purchased a Ram Mount a few months ago and one of the rubber stoppers came off while on a motorcycle ride to Eureka, Ca.
I contacted the Ram Mount customer support and they gave me this e mail address to contact with the instructions to include a picture of the mount when I sent my e mail. Please let me know if there is anything else I need to do.
Thanks;
Tony
TONY YOUNGER
Business Analyst III
HP Enterprise Services
CalWIN
Telephone +1 916.
Mobile +1 916.
Email: Tony.younger
Email: Anthony.sco.younger
Surely, the customer service rep's name was "Mercury" and he wore shoes with little wings on them...
From: Brian Pinsker [mailto:[email protected]]
Sent: Tuesday, September 02, 2014 2:23 PM
To: Younger, Tony
Subject: RE: Lost rubber piece
We’ll just need a card number/expiration date for the $2 ship charge (or $7 for international warranties) according to the terms of the warranty:
http://www.rammount.com/SupportCenter/WarrantyInformation/tabid/150/Default.aspx
I’ll send a bag of six of those so you have some backups.
If you decide to phone it in, please leave the info in my voicemail as I am on the phone most of the day and unable to receive a call.
Best Regards,
Brian Pinsker
National Products, Inc | RAM Mounting Systems
: 206-763-8361 Ext 118 | Fax 206-763-9615 (ATTN Brian)
: [email protected] | www.rammount.com
: 8410 Dallas Ave South | Seattle, WA | 98108
From: Younger, Tony [mailto:Tony.Younger@]
Sent: Tuesday, September 02, 2014 2:19 PM
To: Ram Mount Warranty Support
Subject: Lost rubber piece
Hello, I purchased a Ram Mount a few months ago and one of the rubber stoppers came off while on a motorcycle ride to Eureka, Ca.
I contacted the Ram Mount customer support and they gave me this e mail address to contact with the instructions to include a picture of the mount when I sent my e mail. Please let me know if there is anything else I need to do.
Thanks;
Tony
TONY YOUNGER
Business Analyst III
HP Enterprise Services
CalWIN
Telephone +1 916.
Mobile +1 916.
Email: Tony.younger
Email: Anthony.sco.younger
