LittleJohn
New member
Just a quick post to let you know about some pretty good customer service.
I bought a Pingel Electric Shifter from a third party Supplier (not directly from Pingel) earlier this year. I had some issues installing it and called their customer support. After sending a few emails and pictures back and forth, we got the issues worked out and had it up and running in a day.
2500 miles later, I found (on returning from a trip to Louisianna) that the shift peg replacement piece that comes with the kit, had worked is way loose and was "wallowing" in the pinch hole, not allowing the shifter to make a good push or pull and shift.:yikes: I did a roadside emergency repair with electrical tape, and zip ties and got it home. Called Pingel this morning and told them about it, and they asked that I send it back so they can look at it and see if it needs modifying. I asked if they could send me a replacement one in the meantime, and they checked stock, and agreed without hesitation, (even though I didnt buy directly from them).:2thumbs::2thumbs::2thumbs::2thumbs::2thumbs:
New piece on its way, and Ill send the old one back for evaluation. I'll also take the liberty of getting some good measurements on the new piece before installing it and see if my machinist friends can make me something out of steel rather than the cast aluminum to avoid a repeat performance.
Great customer support!!!!!
I bought a Pingel Electric Shifter from a third party Supplier (not directly from Pingel) earlier this year. I had some issues installing it and called their customer support. After sending a few emails and pictures back and forth, we got the issues worked out and had it up and running in a day.
2500 miles later, I found (on returning from a trip to Louisianna) that the shift peg replacement piece that comes with the kit, had worked is way loose and was "wallowing" in the pinch hole, not allowing the shifter to make a good push or pull and shift.:yikes: I did a roadside emergency repair with electrical tape, and zip ties and got it home. Called Pingel this morning and told them about it, and they asked that I send it back so they can look at it and see if it needs modifying. I asked if they could send me a replacement one in the meantime, and they checked stock, and agreed without hesitation, (even though I didnt buy directly from them).:2thumbs::2thumbs::2thumbs::2thumbs::2thumbs:
New piece on its way, and Ill send the old one back for evaluation. I'll also take the liberty of getting some good measurements on the new piece before installing it and see if my machinist friends can make me something out of steel rather than the cast aluminum to avoid a repeat performance.
Great customer support!!!!!
