irish2themax
New member
I want to register a complaint about Ridersville Cycle in Berkeley Springs WV for shoddy workmanship and absolutely UNSATISFACTORY customer service.
In April 2009 I purchased a Bombardier Recreational Products (BRP) Can Am Spyder SE5 from Ms. Dawn Unger, co-owner of Ridersville Cycle. In addition to the Spyder, I ordered several BRP options, as well as a number of aftermarket items which Ridersville Cycle agreed to install for me. Among these was en electronic cruise control system sold by MC Cruise Control, owned by the Guyver brothers, based in Mount Waverly, Victoria, Australia. Accompanying the cruise control was the necessary documentation for both installation and troubleshooting. On spyderlovers.com, other Spyder owners commented on the “ease of installation” as did a Do It Yourself Internet site, so I was confident that Ridersville Cycle could handle the task. In early May 2009, “Patrick”, a mechanic at Ridersville Cycle called and said that the cruise control had been installed but it was not working properly. I called MC Cruise Control and Tony Guyver, one of the co-owners, called Patrick and told him how to resolve the issue. Turns out the cable has not been installed properly. I took possession of my Spyder on 15 May 2009 after paying off the remaining balance of my account. Included in that was the cost of labor to install the cruise control and to install HID headlights and fog lights from No Magic Neon based in Latham NY.
On 10 June 2009, I embarked on a trip to/from Camdenton MO to participate in a charity run for the USO at Ft. Leonard Wood MO. On 15 June, while on my return trip, I pulled into the Plainfield Rest Area on I-70 Eastbound just outside Indianapolis IN. When I went to restart my Spyder, it just “clicked” and the Instrument Panel showed a VSS Fault message, as well as a Check DPS message.
I have an extended warranty plan with BRP which includes roadside assistance through a company called Roadside America. I called Roadside America and they had a tow truck dispatched from HIX Wrecker Service Inc. in Indianapolis. HIX was instructed to take my Spyder to Diamond Collision in Avon, IN. When we arrived at Diamond, they informed us that they do not work on motorcycles. By then, it was after hours so I was forced to have the Spyder towed to a nearby motel. The following morning, I searched the Internet and discovered that the correct place to repair my Spyder was Indy Cycle & Ski in Indianapolis. I called Roadside America and was told that my warranty only covered one tow every seven days with a maximum charge of $200. As a result, I had to pay $187 out of pocket to have my Spyder towed to Indy Cycle & Ski.
The Service Department at Indy Cycle & Ski said they’d look at it right away while I waited in the Parts Department. Because of the computerized nature of the Spyder, it was necessary to run a complete and complicated diagnostic check. In the lengthy process of conducting the diagnostic check, it was eventually discovered that the cruise control and the HID light devices were interfering with the computerized electronics. “Matt”, the mechanic at Indy Cycle & Ski, then examined the cruise control and HID light installation. After four hours, the Service Manager, Jeff James, came back to Parts and informed me that the cruise control installation “was the worst job he had ever seen and was very unprofessionally installed. It looks like it was done by a 2-year old.” In the case of the HID lights, Ridersville cycle had actually cut off two of the connector plugs.
Mr. James informed me that they would have to undo the installation and return my Spyder to a stock condition in order to get it to run. However, I would not have headlights since the stock lights had been replaced by the HID lights.
It took Matt a total of 14 hours to conduct the diagnostic check, remove the cruise control, remove the HID lights, and restore the Spyder to a stock condition. The charge for this was $1148 (14 hours @ $82/hour labor charge).
I contacted Ms. Unger to relate what the people at Indy Cycle & Ski had said about the installation. She was very upset…not at the situation but at the fact that another dealer was badmouthing Ridersville Cycle. At no time did Ridersville Cycle offer to have me return to have the installation done correctly. Even if they had, I’m not sure I would have accepted since they clearly didn’t know what they were doing. Therefore, there was no guarantee that the second attempt would be any more successful than the first.
At this point, I was still uncertain as to which dealer was correct. So, I began an e-mail and telephone exchange with Tony Guyver at MC Cruise Control, who also called Indy Cycle & Ski from Australia. In his conversations with Indy Cycle, it became apparent to Tony that the mechanic at Ridersville Cycle had not followed his instructions.
I again contacted Dawn Unger and asked if there was anything they could do for me. Once more, Ms, Unger expressed her displeasure with Indy Cycle & Ski and said “they had done the installation by the book. Patrick said everything was “Plug and Play.” Again, there was no offer to rectify the situation
At this point I had a Spyder without cruise control and without lights. I made an appointment with Fun On Wheels (FOW) in Frederick, MD. I had sent them the installation instructions for the cruise control and HID lights by e-mail and they felt they could install them. When FOW looked at my Spyder, they were appalled. They said “in all of their years they had never seen such poor workmanship.” They too had a Hell of a time resolving my problem. They have had my Spyder since 21 July and I will finally get it back tomorrow. Haven't seen THAT bill yet.
As a result of this entire incident and the personal cost to me, I am filing a claim against Ridersville Cycle, Berkeley Springs WV. They certainly are not doing justice to the BRP name or its products.
J. Brian Kelly
304-260-9263
In April 2009 I purchased a Bombardier Recreational Products (BRP) Can Am Spyder SE5 from Ms. Dawn Unger, co-owner of Ridersville Cycle. In addition to the Spyder, I ordered several BRP options, as well as a number of aftermarket items which Ridersville Cycle agreed to install for me. Among these was en electronic cruise control system sold by MC Cruise Control, owned by the Guyver brothers, based in Mount Waverly, Victoria, Australia. Accompanying the cruise control was the necessary documentation for both installation and troubleshooting. On spyderlovers.com, other Spyder owners commented on the “ease of installation” as did a Do It Yourself Internet site, so I was confident that Ridersville Cycle could handle the task. In early May 2009, “Patrick”, a mechanic at Ridersville Cycle called and said that the cruise control had been installed but it was not working properly. I called MC Cruise Control and Tony Guyver, one of the co-owners, called Patrick and told him how to resolve the issue. Turns out the cable has not been installed properly. I took possession of my Spyder on 15 May 2009 after paying off the remaining balance of my account. Included in that was the cost of labor to install the cruise control and to install HID headlights and fog lights from No Magic Neon based in Latham NY.
On 10 June 2009, I embarked on a trip to/from Camdenton MO to participate in a charity run for the USO at Ft. Leonard Wood MO. On 15 June, while on my return trip, I pulled into the Plainfield Rest Area on I-70 Eastbound just outside Indianapolis IN. When I went to restart my Spyder, it just “clicked” and the Instrument Panel showed a VSS Fault message, as well as a Check DPS message.
I have an extended warranty plan with BRP which includes roadside assistance through a company called Roadside America. I called Roadside America and they had a tow truck dispatched from HIX Wrecker Service Inc. in Indianapolis. HIX was instructed to take my Spyder to Diamond Collision in Avon, IN. When we arrived at Diamond, they informed us that they do not work on motorcycles. By then, it was after hours so I was forced to have the Spyder towed to a nearby motel. The following morning, I searched the Internet and discovered that the correct place to repair my Spyder was Indy Cycle & Ski in Indianapolis. I called Roadside America and was told that my warranty only covered one tow every seven days with a maximum charge of $200. As a result, I had to pay $187 out of pocket to have my Spyder towed to Indy Cycle & Ski.
The Service Department at Indy Cycle & Ski said they’d look at it right away while I waited in the Parts Department. Because of the computerized nature of the Spyder, it was necessary to run a complete and complicated diagnostic check. In the lengthy process of conducting the diagnostic check, it was eventually discovered that the cruise control and the HID light devices were interfering with the computerized electronics. “Matt”, the mechanic at Indy Cycle & Ski, then examined the cruise control and HID light installation. After four hours, the Service Manager, Jeff James, came back to Parts and informed me that the cruise control installation “was the worst job he had ever seen and was very unprofessionally installed. It looks like it was done by a 2-year old.” In the case of the HID lights, Ridersville cycle had actually cut off two of the connector plugs.
Mr. James informed me that they would have to undo the installation and return my Spyder to a stock condition in order to get it to run. However, I would not have headlights since the stock lights had been replaced by the HID lights.
It took Matt a total of 14 hours to conduct the diagnostic check, remove the cruise control, remove the HID lights, and restore the Spyder to a stock condition. The charge for this was $1148 (14 hours @ $82/hour labor charge).
I contacted Ms. Unger to relate what the people at Indy Cycle & Ski had said about the installation. She was very upset…not at the situation but at the fact that another dealer was badmouthing Ridersville Cycle. At no time did Ridersville Cycle offer to have me return to have the installation done correctly. Even if they had, I’m not sure I would have accepted since they clearly didn’t know what they were doing. Therefore, there was no guarantee that the second attempt would be any more successful than the first.
At this point, I was still uncertain as to which dealer was correct. So, I began an e-mail and telephone exchange with Tony Guyver at MC Cruise Control, who also called Indy Cycle & Ski from Australia. In his conversations with Indy Cycle, it became apparent to Tony that the mechanic at Ridersville Cycle had not followed his instructions.
I again contacted Dawn Unger and asked if there was anything they could do for me. Once more, Ms, Unger expressed her displeasure with Indy Cycle & Ski and said “they had done the installation by the book. Patrick said everything was “Plug and Play.” Again, there was no offer to rectify the situation
At this point I had a Spyder without cruise control and without lights. I made an appointment with Fun On Wheels (FOW) in Frederick, MD. I had sent them the installation instructions for the cruise control and HID lights by e-mail and they felt they could install them. When FOW looked at my Spyder, they were appalled. They said “in all of their years they had never seen such poor workmanship.” They too had a Hell of a time resolving my problem. They have had my Spyder since 21 July and I will finally get it back tomorrow. Haven't seen THAT bill yet.
As a result of this entire incident and the personal cost to me, I am filing a claim against Ridersville Cycle, Berkeley Springs WV. They certainly are not doing justice to the BRP name or its products.
J. Brian Kelly
304-260-9263
hyea:-- or no food- just beer
