armyspydervet
Member
East Tennessee ATV in Elizabethton, TN is by far the best dealer I have ever dealt with in over 15 years of dealing with motorsport and powersport dealers. If you live East of the Mississippi River (and beyond for that matter), I highly recommend you look them up prior to making a purchase or conducting a service. You will not find another Can-AM dealer out there with as fair and friendly owners as them. Here's my story:
I live in Northern Virginia, just outside D.C. I purchased my F3-T from a dealer that is less than three miles from my house. I have walked home from this dealer they are that close. About six weeks ago, I dropped off my F3-T to have the Top Case installed. It took them FIVE weeks to get it installed and working properly. While it was there, they called and asked if I had any problems with my mode button not working. I said no, never a problem. They said it was working intermittently and they couldn't use any of the buttons on the left hand-grip...first time it has ever happened to me. They told me that they diagnosed it as being my aftermarket lights. I have lights from TricLED, Lamont, and Custom Dynamics on my bike. They said its not covered under warranty and I will have to remove them myself. So I pick up the bike and get it home. I wash it and what do you know, I can't hit the mode, shift, turn signals...nothing. So I begin to unhook all of my LED lighting. I get it all unhooked and get the bike working. On Wednesday of this week, I leave Northern VA for East Tennessee via Skyline Drive. Have a great day of riding with two other Spyderlover members and stop for the night.Thursday we head out and about 30 miles from Johnson City, it starts to rain. After about 20 min of riding in the rain, I lose functionality again of the left controls. I limp it to the hotel where on Friday morning it won't start or do anything. East TN ATV came 18 miles to tow me. They get it to the shop and the bike starts right up and they can't find anything. Being frustrated, I am determined to not ride this thing home with the problem. I go for a short ride and it acts up again...second time East TN ATV comes and picks me up on the side of the road. They get the bike back to the shop and start to trouble shoot. After a few hours, they find a bad wire inside the bikes main wiring harness that allows the ECU to talk to the left hand grip and cruise control on the right.
It took them two hours to find what my dealer couldn't find in six weeks. They refused to charge me for the two pick ups and they ordered the harness to install when it comes in. Folks, I will drive 400 miles to purchase, service and repair my current and future Can-Am products before I go back to my dealer three miles down the road. They are also reinstalling all of my aftermarket lights I took off because my dealer told me that was the cause of my problem They have a customer for life. I highly recommend them if you are in the market for a new Can-Am product.
P.S. their event was top-notch and well done. Very welcoming and the riding in Eastern Tennessee is second to none. This rally should be on your must do list of yearly spyder events if they make it an annual affair.
I live in Northern Virginia, just outside D.C. I purchased my F3-T from a dealer that is less than three miles from my house. I have walked home from this dealer they are that close. About six weeks ago, I dropped off my F3-T to have the Top Case installed. It took them FIVE weeks to get it installed and working properly. While it was there, they called and asked if I had any problems with my mode button not working. I said no, never a problem. They said it was working intermittently and they couldn't use any of the buttons on the left hand-grip...first time it has ever happened to me. They told me that they diagnosed it as being my aftermarket lights. I have lights from TricLED, Lamont, and Custom Dynamics on my bike. They said its not covered under warranty and I will have to remove them myself. So I pick up the bike and get it home. I wash it and what do you know, I can't hit the mode, shift, turn signals...nothing. So I begin to unhook all of my LED lighting. I get it all unhooked and get the bike working. On Wednesday of this week, I leave Northern VA for East Tennessee via Skyline Drive. Have a great day of riding with two other Spyderlover members and stop for the night.Thursday we head out and about 30 miles from Johnson City, it starts to rain. After about 20 min of riding in the rain, I lose functionality again of the left controls. I limp it to the hotel where on Friday morning it won't start or do anything. East TN ATV came 18 miles to tow me. They get it to the shop and the bike starts right up and they can't find anything. Being frustrated, I am determined to not ride this thing home with the problem. I go for a short ride and it acts up again...second time East TN ATV comes and picks me up on the side of the road. They get the bike back to the shop and start to trouble shoot. After a few hours, they find a bad wire inside the bikes main wiring harness that allows the ECU to talk to the left hand grip and cruise control on the right.
It took them two hours to find what my dealer couldn't find in six weeks. They refused to charge me for the two pick ups and they ordered the harness to install when it comes in. Folks, I will drive 400 miles to purchase, service and repair my current and future Can-Am products before I go back to my dealer three miles down the road. They are also reinstalling all of my aftermarket lights I took off because my dealer told me that was the cause of my problem They have a customer for life. I highly recommend them if you are in the market for a new Can-Am product.
P.S. their event was top-notch and well done. Very welcoming and the riding in Eastern Tennessee is second to none. This rally should be on your must do list of yearly spyder events if they make it an annual affair.
Last edited:
hyea:
