Kudos to BRP

[Spider-man]

When I bought my F3T in fall of 2017, BRP had a special rebate, and added a one year B.E.S.T. warranty extension to the standard 2 years. When I got my warranty card, it showed the extended warranty, but the expiration date was 9-10 months sooner than it should be based on purchase date of my Spyder. When I called BRP, they said I had to work with the dealer. The finance guy at the dealer said he had called BRP, and was waiting for their response.

I came in month after month and got various excuses "The move to the new headquarters in Dallas has them delayed" was my favorite. I finally opened my own discussion with BRP using their website. They got back to me very quickly, called and verified my claims, and worked with the dealer. The finance guy at the dealer had NEVER opened a ticket with BRP.

Turns out my Spyder had been a demo (which I knew), and the warranty on the demo units begins when they place it into service - NOT when it is sold (didn't know that!). Fortunately for me, BRP worked with the dealer and are extending my warranty to the length I expected.

Great customer service once I figured out whose throat to choke!

 

[ARtraveler]

Glad to hear a success story. :yes:

 

[Highwayman2013]

When I bought my F3T in fall of 2017, BRP had a special rebate, and added a one year B.E.S.T. warranty extension to the standard 2 years. When I got my warranty card, it showed the extended warranty, but the expiration date was 9-10 months sooner than it should be based on purchase date of my Spyder. When I called BRP, they said I had to work with the dealer. The finance guy at the dealer said he had called BRP, and was waiting for their response.

I came in month after month and got various excuses "The move to the new headquarters in Dallas has them delayed" was my favorite. I finally opened my own discussion with BRP using their website. They got back to me very quickly, called and verified my claims, and worked with the dealer. The finance guy at the dealer had NEVER opened a ticket with BRP.

Turns out my Spyder had been a demo (which I knew), and the warranty on the demo units begins when they place it into service - NOT when it is sold (didn't know that!). Fortunately for me, BRP worked with the dealer and are extending my warranty to the length I expected.

Great customer service once I figured out whose throat to choke!

I had a similar problem when we bought our 2012 RTL (demo unit). I went to a dealer to purchase the extended warranty and the regular warranty had run out 3 months earlier! Proshop Motorsports here in Southern Nevada got in touch with BRP and I was able to purchase the extended warranty.

 

[Chupaca]

Great...

Glad they came through even though you had to push them hard to get it done. :clap:

 

[PrairieSpyder]

When I bought my F3T in fall of 2017, BRP had a special rebate, and added a one year B.E.S.T. warranty extension to the standard 2 years. When I got my warranty card, it showed the extended warranty, but the expiration date was 9-10 months sooner than it should be based on purchase date of my Spyder. When I called BRP, they said I had to work with the dealer. The finance guy at the dealer said he had called BRP, and was waiting for their response.

I came in month after month and got various excuses "The move to the new headquarters in Dallas has them delayed" was my favorite. I finally opened my own discussion with BRP using their website. They got back to me very quickly, called and verified my claims, and worked with the dealer. The finance guy at the dealer had NEVER opened a ticket with BRP.

Turns out my Spyder had been a demo (which I knew), and the warranty on the demo units begins when they place it into service - NOT when it is sold (didn't know that!). Fortunately for me, BRP worked with the dealer and are extending my warranty to the length I expected.

Great customer service once I figured out whose throat to choke!

The dealer should have known how that works. I'm glad it worked out for you.

 

[Bob Denman]

Ditto... :thumbup:

 

[billybovine]

Of course the dealer knew how it works. But they hoped you would get tired of complaining.