-
There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
I have run out of patience with BRP.
- Thread starter Lone Spyder Ryder
- Start date
ThreeWheels
Active member
When all is well I really love my Spyder. It's never left me stranded, but to be honest, the number of repairs is beginning to disappoint me.
I've had serious alignment problems which I beleive are finally fixed but that took 4 trips to the dealer.
Now, my DPS is acting up. It works, it doesn't work. At random, it seems to cut out making steering difficult.
The windsheild motor arm has now broken. I fixed it with JB weld, and now it broke in a different place.
The rear shock has been replaced twice.
Now the seat is coming apart.
Handlebars have been replaced for warranty issues.
Windshield was replaced for warranty issues
Frunk lid replaced for warranty issues.
My dealer is excellent, Gargano's GSS Powersports in East Haven CT, and through him BRP has certainly supported the product. It's never been in the shop more than a few days, and usually only one, but the number of trips to the dealer to make these repairs is getting out of hand. Five so far this year. That averages out to a trip to the dealer every 1200 miles.
At this point, I'm wondering if I can invoke lemon laws.
I've had serious alignment problems which I beleive are finally fixed but that took 4 trips to the dealer.
Now, my DPS is acting up. It works, it doesn't work. At random, it seems to cut out making steering difficult.
The windsheild motor arm has now broken. I fixed it with JB weld, and now it broke in a different place.
The rear shock has been replaced twice.
Now the seat is coming apart.
Handlebars have been replaced for warranty issues.
Windshield was replaced for warranty issues
Frunk lid replaced for warranty issues.
My dealer is excellent, Gargano's GSS Powersports in East Haven CT, and through him BRP has certainly supported the product. It's never been in the shop more than a few days, and usually only one, but the number of trips to the dealer to make these repairs is getting out of hand. Five so far this year. That averages out to a trip to the dealer every 1200 miles.
At this point, I'm wondering if I can invoke lemon laws.
Last edited:
SpyderDuck
New member
Gosh, I am so sorry! Things like this drive me nuts. As a customer service professional, I LOVE finding solutions to my customer's problems. It gives me a great sense of personal satisfaction to know that I have improved someone's day, even if it was in a small capacity. I simply cannot understand the attitude and lack of progress that you have faced.
They are only interested in sales? How much do they think it is going to help their sales to have disgruntled customers broadcasting their dissatisfaction on the internet and in person to all their friends and neighbors? What idiots.
I have the same issue at my job. We represent several European equipment manufacturers in the Americas. One of the manufacturers that we rep for has become disinterested in seeing that their customers are happy with their equipment after the sale. They are more interested in the sales they see in other countries right now. As a result, I have seen fewer and fewer new machine sales, which means less in spare part sales. Their US revenues have decreased dramatically, while the other companies we rep have increased, although they are in the same industry. I have tried to explain this to them every time they have questioned me about the drop in spare parts sales, yet they refuse to believe me. I actually speak with the customers; it's not like I do not know what their issues are! I predict that this company will have no US machinery or spare parts sales at all within 5 years if they continue.
I do hope BRP does not go down the same road.
They are only interested in sales? How much do they think it is going to help their sales to have disgruntled customers broadcasting their dissatisfaction on the internet and in person to all their friends and neighbors? What idiots.
I have the same issue at my job. We represent several European equipment manufacturers in the Americas. One of the manufacturers that we rep for has become disinterested in seeing that their customers are happy with their equipment after the sale. They are more interested in the sales they see in other countries right now. As a result, I have seen fewer and fewer new machine sales, which means less in spare part sales. Their US revenues have decreased dramatically, while the other companies we rep have increased, although they are in the same industry. I have tried to explain this to them every time they have questioned me about the drop in spare parts sales, yet they refuse to believe me. I actually speak with the customers; it's not like I do not know what their issues are! I predict that this company will have no US machinery or spare parts sales at all within 5 years if they continue.
I do hope BRP does not go down the same road.
Firefly
Active member
Sure sorry to hear about your problems Leo.
To me this sure seems to be 99% bad dealer.
I've not heard of the "can't fill gas tank to the top" issue before. What exactly does this mean?? I've had the occasional problem with certain pumps that shut off quickly and thus make it a bit of a pain to fill-- but those were isolated incidents at stations - thus I'm sure it was a pump problem-- not a Spyder problem. Probably happened a half dozen times in 41,000 miles.
Keep us posted....
To me this sure seems to be 99% bad dealer.
I've not heard of the "can't fill gas tank to the top" issue before. What exactly does this mean?? I've had the occasional problem with certain pumps that shut off quickly and thus make it a bit of a pain to fill-- but those were isolated incidents at stations - thus I'm sure it was a pump problem-- not a Spyder problem. Probably happened a half dozen times in 41,000 miles.
Keep us posted....
BajaRon
Well-known member
I know some here feel that I'm forever covering for BRP and the Spyder. Really, what I am after is putting the blame where it belongs so we can get the problem fixed and move forward.
If it is the owner, then call it like it is and make the necessary changes.
If it's the dealer, ok, what can we do to fix it?
If it is BRP then we know who to call. But getting the the rotten part removed means cutting in the right place.
There is no excuse for the issues you're having. I ran into a similar problem in 2008 with my DPS. Old history but same cause. My Spyder was in the shop for 5 weeks.
Dealer kept telling me there was nothing they could do, parts were backordered, BRP was dragging their feet, whatever it took to get me to go away.
I began to get that "Back Burner" feeling so at about the 4 week mark I started digging into it. I discovered that parts had been readily available all along. Someone was dragging their feet but it wasn't BRP!
I then got the owner of the dealership involved and he admitted it was pretty much their fault. I had my Spyder back in 2 days and it was fixed right. Since that time that same dealership has really stepped up to the plate. I am confident that Spyder owners that go to that dealership now will get great service. So a positive ending to this story.
I am not saying it is always the dealership, but I beleive it is in many cases.
In any case, it is a real shame. The owner gets the shaft, the machine gets a black eye that it doesn't deserve and things deteriorate instead of getting better.
We have got to find a way to clone Cowtown personnel (or any of the other stellar dealerships like the one I now use, East Tennessee ATV).
A chain is only as strong as its weakest link. You can't fix the problem by blaming everyone. You've got to pinpoint the source correctly to get the right fix.
BRP doesn't run the dealerships anymore than the dealerships run BRP. Each is responsible for their piece of the pie. Granted, BRP has to take some responsibilty because they authorize dealerships. But things change. A key mechanic can be lost, management can change, etc.
Over time BRP can weed out bad trees, but I'd say they would rather fix them than cut them down, which takes time.
If it is the owner, then call it like it is and make the necessary changes.
If it's the dealer, ok, what can we do to fix it?
If it is BRP then we know who to call. But getting the the rotten part removed means cutting in the right place.
There is no excuse for the issues you're having. I ran into a similar problem in 2008 with my DPS. Old history but same cause. My Spyder was in the shop for 5 weeks.
Dealer kept telling me there was nothing they could do, parts were backordered, BRP was dragging their feet, whatever it took to get me to go away.
I began to get that "Back Burner" feeling so at about the 4 week mark I started digging into it. I discovered that parts had been readily available all along. Someone was dragging their feet but it wasn't BRP!
I then got the owner of the dealership involved and he admitted it was pretty much their fault. I had my Spyder back in 2 days and it was fixed right. Since that time that same dealership has really stepped up to the plate. I am confident that Spyder owners that go to that dealership now will get great service. So a positive ending to this story.
I am not saying it is always the dealership, but I beleive it is in many cases.
In any case, it is a real shame. The owner gets the shaft, the machine gets a black eye that it doesn't deserve and things deteriorate instead of getting better.
We have got to find a way to clone Cowtown personnel (or any of the other stellar dealerships like the one I now use, East Tennessee ATV).
A chain is only as strong as its weakest link. You can't fix the problem by blaming everyone. You've got to pinpoint the source correctly to get the right fix.
BRP doesn't run the dealerships anymore than the dealerships run BRP. Each is responsible for their piece of the pie. Granted, BRP has to take some responsibilty because they authorize dealerships. But things change. A key mechanic can be lost, management can change, etc.
Over time BRP can weed out bad trees, but I'd say they would rather fix them than cut them down, which takes time.
CaptRalph
New member
Sorry to hear about your problems. Last year my :spyder:spent 64 days at 3 dealers. The second dealer called me 3 times saying each time that my bike was running like a dream. His definition of dream turned out to be my definition of a nightmare. Had to get Carlo involved (That really didn't work since he ignored my calls), a call to his Supervisor (a lady) got me some action. I was ready to give up and the third dealer finally found the problem(s). Good luck to you... :dontknow:
BajaRon
Well-known member
BRP simply offers these schools to the dealerships. They have so many openings but they aren't forcing anyone to attend. If they have 20 slots and only 15 students sign up, well, that leaves 5 open slots which, in this case, BRP offered 1 to Lamont.
It appears that BRP's prioritys are in the right place if they are offering more positions than needed. No one that wants to go is being left out. But you may be right about the dealerships. I am sure that at least some are looking at the bottom line. Training and certification costs money. It may be easier to push the Spyder to the back of the line than to get more training for their techs.
There are different levels of training, the one Lamont went to being the most advanced of all. Like trying to get a Master's Degree without any of the pre-requisits! Can you spell OVERLOAD!
Lone Spyder Ryder
New member
update: Monday
This is the list they sent BRP for what they found after they spent their 2 hour diagnosing
problems. Oh and he did say his tech spent 20 min riding it.
1. front tire pressure good, back tires at 20PSI. Rear tire was at 28 when it was taken to the shop. But after a month of setting I guess it lost 8PSI in the rear and none in the front tires. I check them almost every time I take it out and dam sure before taking to the shop. The first thing they always say is you had the wrong pressure and that’s why your tires wear out in 500 miles, next excuse it you are a aggressive rider. Then after so many complaints for the front end being out of alignment they send out a bulletin saying you need to rotate your tires at 4000 miles. And my favorite is “motorcycles only get 5000 miles on tires before they ware out. BRP designed a “Roadster” which is defined as road·ster –noun
1. an early automobile having an open body, a single seat for two or three persons, and a large trunk or a rumble seat.
2. a horse for riding or driving on the road.
I read (I am looking now for the article I believe it was the AMA) that in order to import the Spyder (and other 3 wheel vehicles either 2wheels in front or rear) at the price they did they had to call it a motorcycle and that is why in California it is licensed as a motorcycle. So when BRP compares this to a motorcycle they are just blowing smoke to make an excuse’s as to why the Spyder has some of the problems they have caused. Over and over on these forums I hear how lean the Spyder rides and that is because it was the only way to get the Spyder to pass pollution requirements for import into the USA.
1. The second thing they diagnosed is that it has a aftermarket cruise control (which Chris already said it could be part of the problem). That was what the excuse Elk Grove PowerSports said was making with the 08 running so bad, it was the two brothers exhaust and juice box. I removed the two brothers exhaust and juice box and it did not improve the why the Spyder ran at all. (another dealer found the throttle bodies so loose it was a wonder it even ran). The only thing it did was prove to me that on that Spyder the two brothers exhaust and juice box didn’t do that much to help my mileage, I road both the IBA 1000 and 1500 mile rides and got almost 30-32mpg on the 1500 mile trip and 33-35 on the 1000 mile trip. I did not have to push it to do the 1000 mile but I averaged 67 mph on the 1500 mile and I still got 30-32 mpg.
2. Needs tire rotation per service bulletin 2010-1. I never got that bulletin.
3. Oil in air box, needs cleaning at 6000 mile service. I change the OME air filter at 3600 mile when I did the 3000 mile oil change and I cleaned the air box then. I wouldn’t think it could be all that dirty with only 2600 or so miles on it after cleaning it but ok it is blowing oil from somewhere into the air filter box.
4. Belt Tension at 300n at tightest spot-needs adjusting at 6000 mile service. (if it was that bad why didn’t they adjust it then). No that would be stupid. Wait tell he brings it in for service and we can charge him to do it then.
5. Throttle body sync is good. I wonder if they checked the air intake valve?
6. Valve clearance inspection due at 6000. I just read on this forum that that was only for the 08 model Spyder and that the 09 and above the valve adjustment starts at 12000 mile. I will not be seeing 12000 on this one. At least that’s the way I feel now.
7. Front wheel alignment inspection due at 6000 mile service.
8. Error Fault Codes P0170 occurred 14 times, the rest of these codes occurred 1 time. P0520, P0600, P0730, P2545, U0126, U1101, U1150, U1160. I could not really tell if the last 4 codes started with a U or V. Can anyone tell me what these codes mean?
Thanks and ride safe
This is the list they sent BRP for what they found after they spent their 2 hour diagnosing
problems. Oh and he did say his tech spent 20 min riding it.
1. front tire pressure good, back tires at 20PSI. Rear tire was at 28 when it was taken to the shop. But after a month of setting I guess it lost 8PSI in the rear and none in the front tires. I check them almost every time I take it out and dam sure before taking to the shop. The first thing they always say is you had the wrong pressure and that’s why your tires wear out in 500 miles, next excuse it you are a aggressive rider. Then after so many complaints for the front end being out of alignment they send out a bulletin saying you need to rotate your tires at 4000 miles. And my favorite is “motorcycles only get 5000 miles on tires before they ware out. BRP designed a “Roadster” which is defined as road·ster –noun
1. an early automobile having an open body, a single seat for two or three persons, and a large trunk or a rumble seat.
2. a horse for riding or driving on the road.
I read (I am looking now for the article I believe it was the AMA) that in order to import the Spyder (and other 3 wheel vehicles either 2wheels in front or rear) at the price they did they had to call it a motorcycle and that is why in California it is licensed as a motorcycle. So when BRP compares this to a motorcycle they are just blowing smoke to make an excuse’s as to why the Spyder has some of the problems they have caused. Over and over on these forums I hear how lean the Spyder rides and that is because it was the only way to get the Spyder to pass pollution requirements for import into the USA.
1. The second thing they diagnosed is that it has a aftermarket cruise control (which Chris already said it could be part of the problem). That was what the excuse Elk Grove PowerSports said was making with the 08 running so bad, it was the two brothers exhaust and juice box. I removed the two brothers exhaust and juice box and it did not improve the why the Spyder ran at all. (another dealer found the throttle bodies so loose it was a wonder it even ran). The only thing it did was prove to me that on that Spyder the two brothers exhaust and juice box didn’t do that much to help my mileage, I road both the IBA 1000 and 1500 mile rides and got almost 30-32mpg on the 1500 mile trip and 33-35 on the 1000 mile trip. I did not have to push it to do the 1000 mile but I averaged 67 mph on the 1500 mile and I still got 30-32 mpg.
2. Needs tire rotation per service bulletin 2010-1. I never got that bulletin.
3. Oil in air box, needs cleaning at 6000 mile service. I change the OME air filter at 3600 mile when I did the 3000 mile oil change and I cleaned the air box then. I wouldn’t think it could be all that dirty with only 2600 or so miles on it after cleaning it but ok it is blowing oil from somewhere into the air filter box.
4. Belt Tension at 300n at tightest spot-needs adjusting at 6000 mile service. (if it was that bad why didn’t they adjust it then). No that would be stupid. Wait tell he brings it in for service and we can charge him to do it then.
5. Throttle body sync is good. I wonder if they checked the air intake valve?
6. Valve clearance inspection due at 6000. I just read on this forum that that was only for the 08 model Spyder and that the 09 and above the valve adjustment starts at 12000 mile. I will not be seeing 12000 on this one. At least that’s the way I feel now.
7. Front wheel alignment inspection due at 6000 mile service.
8. Error Fault Codes P0170 occurred 14 times, the rest of these codes occurred 1 time. P0520, P0600, P0730, P2545, U0126, U1101, U1150, U1160. I could not really tell if the last 4 codes started with a U or V. Can anyone tell me what these codes mean?
Thanks and ride safe
Last edited:
NancysToy
Motorbike Professor
P0170 - ECM - Lambda regulation high limit
P0520 - ECM - Engine oil pressure circuit malfunction
P0600 - ECM - Communication problem detected by ECM or
P0600 - ECM - Communication fault with VCM, no response or
P0600 - ECM - Communication fault with cluster, no response or
P0600 - ECM - Communication sensing coding error
P0730 - ECM - Gear position sensor in invalid range or
P0730 - ECM - Incorrect gear ratio
P2545 - ECM - VSS failure or
P2545 - ECM - VSS message counter error or
P2545 - ECM - VSS plausibility error or
P2545 - ECM - VSS light on
U0126 - DPS - SAS communication fault or
U0126 - VCM - Lost communication with Steering Angle Sensor
U1101 - VCM - CANbus failure, VCM not able to send messages on CANbus anymore
U1150 - VCM - Lost communication with VCM
U1160 - VCM - Lost communication with yaw rate sensor YAW
Sounds like some repeated communications problems. An aftermarket cruise system could induce these. Perhaps your cruise unit has failed. Could also be a bad ECM or a wiring problem.
Firefly
Active member
Certainly the Spyder had to meet CA emission requirements -- but we've seen many 3 wheelers come out and there is a reason for that---- 3 wheelers do not have to pass the stringent crash tests that 4 wheeled vehicles do -- this is why you've seen a lot of 3 wheeled electric 'cars' come out.
It really sounds like you need to find a better dealer. In many places there is no special category for 3 wheelers and so they get classified as motorcycles. Most moorcyle tires only last about 5000 miles as they are built very differently than car tires. Many owners switch to car tires which will last longer. BRP named it a roadster, it is a name. One of the jets they make is called a Learjet, it doesn't Lear at anybody. Most companies, bike car or what have you will not warranty their product if you change exhaust , intake or mapping of the engine. I don't think they send service bulletins to anyone except the dealer. A dealer is BRPs representative if they are screwing you around tell the dealer you will take the spyder to another dealer and you will file a complaint with BRP.
Lone Spyder Ryder
New member
Something to think about
The cruise control was installed by a "been to all the Spyder schools offered tech" and has been working on BRP product for quite a few years but things do happen. So I guess I will just take the disconnect the cruise control. The guy who put it on said that it was not going to effect the Spyder. Now that I think about it I believe he worked on it after the cruise was put on it. But best thing to do is disconnect it.
thanks for posting the error codes, any idea of what P0170 - ECM - Lambda regulation high limit means.
I will update again when there is something new to report. thanks
The cruise control was installed by a "been to all the Spyder schools offered tech" and has been working on BRP product for quite a few years but things do happen. So I guess I will just take the disconnect the cruise control. The guy who put it on said that it was not going to effect the Spyder. Now that I think about it I believe he worked on it after the cruise was put on it. But best thing to do is disconnect it.
thanks for posting the error codes, any idea of what P0170 - ECM - Lambda regulation high limit means.
I will update again when there is something new to report. thanks
NancysToy
Motorbike Professor
I have a slight correction. I didn't notice the additional P0170 codes. They are listed below, along with the possible causes.
P0170 - ECM - Lambda regulation: temporary adaptation +/-% - Oxygen sensor functional problem.
P0170 - ECM - Lambda regulation high limit - Fuel supply problem, air supply problem, mechanical problem on admission (intake?) part, or exhaust leakage.
P0170 - ECM - Lambda regulation low limit - Fuel supply problem, air supply problem, mechanical problem on admission (intake?) part, or exhaust leakage.
Sny
New member
BRP has standards that dealers have to follow to keep the BRP banners flying. Some of these standards are sales related (unusual things like you can't stock more spyders than skidoos, or you need to stock at least X brp accessories which never sell.) and some are tech related (must have 1 trained spyder technician, not sure what "trained" entails.)
BRP took away the franchise rights to 4 dealers in my area because they didn't meet standards. The remaining dealers are pretty good in my experiences so far.
I say raise the bar. Make them fight for the right to sell and service these machines. My problems have been very minor at worst and have been dealt with as I would expect.
Gas smell? Hell no. Unacceptable. I fill my tank 'til my boots are wet and it never smells like gas for more than a minute or so. Something is leaking, probably due to a careless mechanic poking around in there with something pointy.
Give 'em hell! Don't give up until they've fixed everything AND you have your confidence back!
Lone Spyder Ryder
New member
14 P0170 errors
these are all fuel system errors and the one I got 14 time is P0170 - ECM - Lambda regulation high limit - Fuel supply problem, air supply problem, mechanical problem on admission (intake?) part, or exhaust leakage.
Gee could this be part of the missing, coughing, stalling and poor gas mileage.
After looking at the errors I think it is clear that the way the Spyder is running has nothing to do with me.
sure glad I didn't put a new exhaust on it.
these are all fuel system errors and the one I got 14 time is P0170 - ECM - Lambda regulation high limit - Fuel supply problem, air supply problem, mechanical problem on admission (intake?) part, or exhaust leakage.
Gee could this be part of the missing, coughing, stalling and poor gas mileage.
After looking at the errors I think it is clear that the way the Spyder is running has nothing to do with me.
sure glad I didn't put a new exhaust on it.
Similar threads
