Brettssunshine
New member
I'm sure most of you are aware of this shipping company and some of you have probably used them. I recently had the experience of dealing with the company's incompetent and rude staff trying to get the F3S from rockman in Bryan, TX to me in Lancaster, PA. I signed the contract on August 18 with the understanding that dates were estimates but when your contract states that your motorcycle will be picked up in approximately 2 - 10 days and 3 weeks go by and it hasn't been picked up.....there's a problem. You're assigned a representative to contact during this whole process; well my representative was one of the rudest people I have ever dealt with. She flat out lied to me on more than one occasion and I finally asked for her manager. The manager was shocked that the Spyder had not been picked up yet and told me that it should have already been delivered to me. I asked for an adjustment on my charges and she assured me I would get one. I ended up going to their local hub in York, PA on a Saturday (paid extra to have it delivered to my home) one month after contracting them to ship the Spyder or it would have been another week or two to get it to me 20 minutes away. :yikes: To add insult to injury, I received an email from the manager with my refund.....$6.45. Are you f'ing kidding me? 
I have since filed a claim with the Better Business Bureau against them hoping to settle the refund issue more to my satisfaction after this fiasco. If the rep had been upfront and honest with me rather than blowing smoke up my ass and lying to me, I may be a little more understanding.
I do praise the driver, Eddie; he was very particular with the Spyder as well as the other motorcycles he was hauling. He helped my husband and I secure it in the trailer and even went behind what my husband had done and did it over giving him pointers on securing it. Super nice guy! The operations of the company suck and unless there are major changes, I won't use them again.
I have since filed a claim with the Better Business Bureau against them hoping to settle the refund issue more to my satisfaction after this fiasco. If the rep had been upfront and honest with me rather than blowing smoke up my ass and lying to me, I may be a little more understanding.I do praise the driver, Eddie; he was very particular with the Spyder as well as the other motorcycles he was hauling. He helped my husband and I secure it in the trailer and even went behind what my husband had done and did it over giving him pointers on securing it. Super nice guy! The operations of the company suck and unless there are major changes, I won't use them again.
