Raptor
New member
Haven't been on here in a while, and hate to re-emerge with this kind of post, but it's the truth. You guys are going to love this one. Or not, depending on your perspective. But here goes!
A little history first. I have 2 Spyders; a white 2010 RSS (Wife's) and my 2009 Phantom. They have both been relatively good machines, but didn't prove to be reliable for every day use, so I moved on to 2 wheels. But I kept 'em because we still like riding our Spyders together, and they work pretty well in the recreational application.
The Phantom needed front tires, so I called my dealer and went over to get them put on. This was the first week of January. Abt 1/2 hour in the service manager comes down and informs me that they damaged a wheel while taking the tire off of it. He owned the situation right away and offered to replace it. I said great. So he orders the replacement wheel, a custom 6-spoke type. The wheel arrives a week later, but it doesn't have the Spyder branding on one of the spokes, it's just a plain wheel. Dealer looks at the official BRP catalog again, and it clearly shows the wheel with the proper branding on the side. He calls BRP back and asks why he can't get a like replacement wheel. BRP "claims" that they have checked all of their inventory and NONE of their 6-spoke wheels have the Spyder branding on the down spoke, they are simply not available that way, tough luck! Dealer then asks if that is the case then why are they being shown in the catalog as being available? BRP says they will "look into it." Of course he gets no answer to this question. They then attemp to send END CAPS to remedy the situation! :gaah: Dealer then asks if they cannot provide like product to send another wheel so that the customer (me) will have wheels that match. BRP flatly denies this request because "it's a 2009 and it's not an operational issue." In other words, they don't give one crap about their customer's satisfaction level or that my special edition machine is now devalued because the wheels will not match any longer. The dealer is now at the end of his rope and doesn't know what else to do. The BRP field rep suggested that I call the BRP consumer affairs number and try to get something going. I tried this, but they were downright rude to me on the phone and as you can imagine, I was told that the guys that were working the case were not available and would get back to me. So do you think I ever got a call back? Ummm... no. It has been a month now and both the dealer and myself have given up on the situation. I guess I am simply out of luck.
I have worked out a compromise with the dealer in that he is going to send the wheel back and he will put a rear tire on the Phantom for free. But now, every time I look at that wheel and see those scratches I'm going to curse this worthless manufacturer that will not support their product or their customers. God, if something big ever goes wrong with this thing I don't know what I'm gonna do. One thing I do know is that BRP won't be there to help. How pathetic. It makes me regret ever buying these things. Eventually I am going to try and liquidate them, but at this point I fear that I will be stuck with them. Such a shame, because I do like them.
All I wanted was front tires. Oh well.
A little history first. I have 2 Spyders; a white 2010 RSS (Wife's) and my 2009 Phantom. They have both been relatively good machines, but didn't prove to be reliable for every day use, so I moved on to 2 wheels. But I kept 'em because we still like riding our Spyders together, and they work pretty well in the recreational application.
The Phantom needed front tires, so I called my dealer and went over to get them put on. This was the first week of January. Abt 1/2 hour in the service manager comes down and informs me that they damaged a wheel while taking the tire off of it. He owned the situation right away and offered to replace it. I said great. So he orders the replacement wheel, a custom 6-spoke type. The wheel arrives a week later, but it doesn't have the Spyder branding on one of the spokes, it's just a plain wheel. Dealer looks at the official BRP catalog again, and it clearly shows the wheel with the proper branding on the side. He calls BRP back and asks why he can't get a like replacement wheel. BRP "claims" that they have checked all of their inventory and NONE of their 6-spoke wheels have the Spyder branding on the down spoke, they are simply not available that way, tough luck! Dealer then asks if that is the case then why are they being shown in the catalog as being available? BRP says they will "look into it." Of course he gets no answer to this question. They then attemp to send END CAPS to remedy the situation! :gaah: Dealer then asks if they cannot provide like product to send another wheel so that the customer (me) will have wheels that match. BRP flatly denies this request because "it's a 2009 and it's not an operational issue." In other words, they don't give one crap about their customer's satisfaction level or that my special edition machine is now devalued because the wheels will not match any longer. The dealer is now at the end of his rope and doesn't know what else to do. The BRP field rep suggested that I call the BRP consumer affairs number and try to get something going. I tried this, but they were downright rude to me on the phone and as you can imagine, I was told that the guys that were working the case were not available and would get back to me. So do you think I ever got a call back? Ummm... no. It has been a month now and both the dealer and myself have given up on the situation. I guess I am simply out of luck.
I have worked out a compromise with the dealer in that he is going to send the wheel back and he will put a rear tire on the Phantom for free. But now, every time I look at that wheel and see those scratches I'm going to curse this worthless manufacturer that will not support their product or their customers. God, if something big ever goes wrong with this thing I don't know what I'm gonna do. One thing I do know is that BRP won't be there to help. How pathetic. It makes me regret ever buying these things. Eventually I am going to try and liquidate them, but at this point I fear that I will be stuck with them. Such a shame, because I do like them.
All I wanted was front tires. Oh well.
