I am new here an have some general question. My Fiance purchased a 2014 ST-SE5 in late October. It has since been unusable over 49 days that she has had it and in 2 different Certified Can-Am repair facilities resulting in over $4,000.00 in repairs. Thank goodness for warranties but still a chunk of change out of pocket.
The first such visit was the first week of December after only 600 miles since it was purchased (had to wait approx 21 days for a service appointment). One of the issues at this service was the unit would occasionally shift into neutral during a stop and not immediately shift into first, you may have to try several times to get it to shift. We were told this problem was caused by old oil in the unit and it would need to be changed. They further recommended they perform a 19K mile service on the unit (it has just over 22K miles on it) so they could fix this shifting issue as well we rule out any other mechanical issues with the unit. We agreed to the just over $1000.00 charge and service since we were referred to this shop by the selling dealer because there was another issue with the unit at that same time, which, due to circumstances, the selling dealer could not service. It was in the shop about 10 days.
We did find out later that the selling dealer does have records where they had serviced the unit including oil change prior to the sale.
The second trip to the shop was last week approx 400 miles since the first visit. My Fiance was riding it to an appointment when she stopped at a stop light. When the light turned green her Spyder would not go. It was just like the earlier issue except this time, it is a permanent state, nothing we could do to shift it. It reads in 5th gear but was obviously in neutral. No lights, no warning, no errors, the oil level was just barley below full. The shop which had just serviced it could not get to it until sometime in March so it as taken to a different certified repair facility. Their diagnosis is the Battery is dead and would not take a charge, the Shift Housing (on the handlebar) had failed and needed to be replaced and the Clutch Solenoid Valve had failed and also needs to be replaced. This is approx $3,000.00 service.
Since we are new to the Spyder World (I have had Harley's for years) and she is a new Rider, we have a couple of questions:
1. What is the probability of all three of these items failing at the same time?
2. Should this have been caught by the previous service. (this is for personal information and will not be used in anyway - we are just curious of thoughts)
3. Is this sort of thing to be expected when owning a Spyder?
4. Are they typically in the shop more than on the road?
5. Given the opportunity to trade out of this unit into something newer, should she even consider it or are they all this problematic?
Any thoughts would be appreciated.
Thank You
The first such visit was the first week of December after only 600 miles since it was purchased (had to wait approx 21 days for a service appointment). One of the issues at this service was the unit would occasionally shift into neutral during a stop and not immediately shift into first, you may have to try several times to get it to shift. We were told this problem was caused by old oil in the unit and it would need to be changed. They further recommended they perform a 19K mile service on the unit (it has just over 22K miles on it) so they could fix this shifting issue as well we rule out any other mechanical issues with the unit. We agreed to the just over $1000.00 charge and service since we were referred to this shop by the selling dealer because there was another issue with the unit at that same time, which, due to circumstances, the selling dealer could not service. It was in the shop about 10 days.
We did find out later that the selling dealer does have records where they had serviced the unit including oil change prior to the sale.
The second trip to the shop was last week approx 400 miles since the first visit. My Fiance was riding it to an appointment when she stopped at a stop light. When the light turned green her Spyder would not go. It was just like the earlier issue except this time, it is a permanent state, nothing we could do to shift it. It reads in 5th gear but was obviously in neutral. No lights, no warning, no errors, the oil level was just barley below full. The shop which had just serviced it could not get to it until sometime in March so it as taken to a different certified repair facility. Their diagnosis is the Battery is dead and would not take a charge, the Shift Housing (on the handlebar) had failed and needed to be replaced and the Clutch Solenoid Valve had failed and also needs to be replaced. This is approx $3,000.00 service.
Since we are new to the Spyder World (I have had Harley's for years) and she is a new Rider, we have a couple of questions:
1. What is the probability of all three of these items failing at the same time?
2. Should this have been caught by the previous service. (this is for personal information and will not be used in anyway - we are just curious of thoughts)
3. Is this sort of thing to be expected when owning a Spyder?
4. Are they typically in the shop more than on the road?
5. Given the opportunity to trade out of this unit into something newer, should she even consider it or are they all this problematic?
Any thoughts would be appreciated.
Thank You
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