• There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.

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  1. BRPcare

    saddlebags MY ass!!!! again again and again - BRP anny comment???

    Hi Martin, We are sorry to hear about what happened. Please send us your VIN, name of your local servicing dealer, details about what happened and your contact info at [email protected] so we can help sort this out with you. Hoping you still had a good ride and glad that you made it through...
  2. BRPcare

    BRP Customer Service and Warranty

    Hi Max, We are very sorry to hear about your experience. We invite you to give us more details about what happened via email to [email protected] , so that we can look further into this. Laurence BRPcare
  3. BRPcare

    To Steve (BRPcare) about DESS issues

    Without delving into too much detail, I know that the main change in the new version of the module is to allow more time for the system to ensure that the proper key is detected, regardless of external signals. If you're having a DESS error come up with the new module, it's possible that the...
  4. BRPcare

    To Steve (BRPcare) about DESS issues

    The latest part number is 710004916 - it's the same as on the 2016 model years.
  5. BRPcare

    To Steve (BRPcare) about DESS issues

    Hi everyone, We've been following this thread closely and I wanted to make sure I got the right information before posting here. Here are the facts: The system works as follows: When the vehicle is started, the DESS module looks for a signal from the key, relayed to it via the antenna (which...
  6. BRPcare

    Experienced a DESS error for the first time at Spyderfest? Please read this!

    Hey everyone, We've been doing some further diagnostics on some of the intermittent DESS issues that have been reported. The way the DESS system works is that a signal is detected by the DESS module antenna (in the ignition switch) from the key. However, if there is another Spyder (or even...
  7. BRPcare

    BRPCare's After-Sales Instagram Account

    Well, sorta... Dany was our Spyder guru, but he's handed over the reins to Eric. Keep looking!
  8. BRPcare

    BRPCare's After-Sales Instagram Account

    *Excited, not terrified. Granted, I know a few folks who make the same face for both... nojoke
  9. BRPcare

    BRPCare's After-Sales Instagram Account

    BRPCare in the After-Sales department has been running an Instagram account (separate from our marketing team) to highlight our employees and the work being done in the training school. You don't need an account to view our photos and videos, and it's a great way to put some faces to names of...
  10. BRPcare

    Present from BRP

    Hey everyone, This promotion was part of a Europe-only marketing campaign that was discontinued a while back. It's unrelated to vehicle registration. We're very sorry for any confusion that arose from this. Thanks, Steve
  11. BRPcare

    OFFICIAL SPYDERFEST POST -- FROM MOGANG

    Looks like I'll be there as well, along with our Spyder Specialist, Eric. Looking forward to reconnecting with those friends I've met in the past and meeting some of you face-to-face for the first time. Quebec isn't know for our wine, sorry Joanie...
  12. BRPcare

    Does BRPCare care?

    It was great to read these posts. Here, straight from the horse's mouth, so to speak, are the facts: BRPCare is the identity we use on our online support channels - forums (such as Spyderlovers), Twitter, Instagram, etc. The rest of the after-sales department doesn't always operate under the...
  13. BRPcare

    Does BRPCare care?

    I'm sorry you hadn't gotten a response to your questions. The way we monitor Spyderlovers, we don't always get alerted to new PMs but we always answer emails to our [email protected] inbox. That's the recommended method for getting in touch with us.
  14. BRPcare

    F3 Recall - Chassis reinforcement

    Hi all, There was indeed a proactive warranty campaign released on January 12th regarding chassis reinforcement on the F3 and F3 S, to halt or prevent a crack around the welding of the rear shock absorber upper bracket. The reinforcement kit will ensure full long-term structural reliability of...
  15. BRPcare

    Really frustrated. Louise 2013 Dead..AGAIN

    JCThorne, Please send your VIN to [email protected] so that we can try and help you get this sorted out once and for all before your trip. Thanks, Steve
  16. BRPcare

    New Airflow panels for 2013 ST-S

    Hi Linedrawer and loisk, Actually, BRPCare does provide service globally. You can feel free to contact us at [email protected] and we can coordinate with the support teams in your region.
  17. BRPcare

    Oil Level on 1330-engined Spyders, Chapter II

    "Or higher" means that, at time of publication, this is what was available and that in the future higher ratings may become available and would be considered acceptable. It is is 5W40.
  18. BRPcare

    Oil Level on 1330-engined Spyders, Chapter II

    Thanks to a thoughtful note sent to me by forum member Jaybros, it's been brought to our attention that there was still some inconsistency in the messaging regarding oil changes and capacity. We'll work quickly to address those. First, to avoid any confusion, here is the official, correct...
  19. BRPcare

    One of the benefits of living in a place where Spyders are commonplace...

    Reserved parking at the office:
  20. BRPcare

    Why you should always wear your helmet while riding your Spyder...

    On my way back home on the ST, I was very impressed by this bird's aim... ... also, very happy that my helmet vents were closed.
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