Does BRP have a quality control problem???

[hrbeta]

I am the happy owner of a 2011 RS. Done a ton of fun mods on it and it runs like a charm, as it is approaching 3K miles.
Most of my fellow Spyder riders have only good things to say about their trikes but a smaller, but important number have had many issues (I've read) ranging from the whimsical to the catastrophic.
In my experience all things will break and have problems, it's the way the Universe works; it's the frequency and seriousness of the failure that makes the difference weather a product is of better quality.
I think of my Spyder as the Audi of the motorcycle world in terms of technology, looks, innovation and COST. I do not know if there is a quality rating to measure Spyders by, and if there was, in a scale from 1 to 10 (ten being best), what an appropriate number it should receive.
Sometimes I am perplexed at the issues posted by some unlucky owners. Got a call this afternoon from a brand new lady-owner, who got her 2012 Limited Edition yesterday and it over heated on her way back home from the dealership. Her Spyder had to be trucked back to the dealer last night I would HATE for a brand new Audi to do that to me
What should we expect BRP to do when it comes to guaranteeing the quality of their unique and costly Spyder line?



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[Spy+]

That is why I drive a BMW:2thumbs: and keep them for no more than 3yrs...

All jokes apart.. My spyder is also close to 3k miles, and they have been worry-free...I would blame the dealer that does a poor job in checking the spyder before handling over to new buyers.. Also to the fact that there are a few lemons that pop up..
As a matter of fact, I had an Audi A4 Quatro, and that car spent more time @ the dealer than on the road (all windows regulators failed..one at the time, the headlights burned out, the keyless entry failed..and more)...

 

[arntufun]

The RT is the problem child these days. Any issues with the RS is most likely from dealer setup. :thumbup:

 

[Pennyrick]

The RT is the problem child these days. Any issues with the RS is most likely from dealer setup. :thumbup:

Respectfully.... I disagree!!

So far we have owned four RT's in this family. MY wife's 2010 RT SE logged 16,000 trouble free miles before it was traded on a 2012 Limited. That machine now has 3,000 miles on it and has run with no problems at all.

I put 11,000 miles on the 2011 RT SM and while I did have throttle body problems with it, the dealer quickly dealt with the problems and Can Am backed warranty replacement of two throttle bodies. I missed a few good riding days as a result but I wouldn't label the Spyder a problem child.

I traded it on another 2012 RT Limited for two reasons... one was the way that the dealer and Can Am treated me and the second was that I wanted the semi auto transmission.

My opinion is that almost every complaint logged on this site can be traced back to poor dealer knowledge or inadequate dealer preparation of the machine. The few that turn out to be manufacturing problems appear to be exacerbated due to poor communication by dealers.

I believe that Can Am does have problems with dealer selection, dealer communication and dealer education.

 

[wyliec]

My opinion is that almost every complaint logged on this site can be traced back to poor dealer knowledge or inadequate dealer preparation of the machine. The few that turn out to be manufacturing problems appear to be exacerbated due to poor communication by dealers.

What do you call the nut coming loose that holds the clutch basket to the crankshaft (on an SM), rendering the clutch lever inoperable in highway traffic approaching a stop light? Although this could have ended in a disaster, it didn't. This wasn't a dealer/communication problem; it was the fault of someone at the factory.

I found out a few months latter that in all probability the nut had not been torqued nor lock-tited at the factory. My spyder had only 15,000 miles at the time.

 

[spyder3]

"Does BRP have quality control"?

Yes, us:gaah:

 

[Dudley]

My opinion is that almost every complaint logged on this site can be traced back to poor dealer knowledge or inadequate dealer preparation of the machine. The few that turn out to be manufacturing problems appear to be exacerbated due to poor communication by dealers.

I believe that Can Am does have problems with dealer selection, dealer communication and dealer education.


This is what I have been saying since 2008. The Spyder is built on an assembly line, one step at a time. The chances of things going wrong there are slim, though nothing is perfect. The dealership crews that set up the Spyders are most likely not factory trained. Any little slip or oversight can cause nightmares for the new owner. I cannot understand why BRP doesn't ship the Spyders all assembled except the wheels and windshields. I would pay the extra money to have it done right from the factory.

 

[DragonLorD]

Dealer

Biggest problem and pretty sustainable for last 5 years is a Dealer
Second biggest is a Dummy Owner

What BRP needs to do is introduce and guarantee one simple rule:

"TWO WEEKS IN DEALERSHIP FOR ANY REPAIR TOPS!!!" and if it is longer you get a Dealers Spyder to Ryde in time being and your warranty extended for time in dealership exceeding those two weeks. Would be interesting to see how Spyder reputation would rocketier up and slimy Dealerships would be out from the Game.
So easy, so simple so not BRP, they don't care if your Spyder is in Dealership for months.

.....i know, I know, I didn't manage to answer your question, ups

 

[Oldmanzues]

I had a 08 GS/RS and now a 2010 RT. No real problems. Stiches in the seat pulled apart, new seat no problem. My foot, the brake pedal and Nanny had a few run ins. I learned the cause, no problem. A little over 20 K between them.
How many people on a forum like this, start a thread saying, I rode x number of miles without a problem ?
Oldmanzues

 

[arntufun]

Respectfully.... I disagree!!

So far we have owned four RT's in this family. MY wife's 2010 RT SE logged 16,000 trouble free miles before it was traded on a 2012 Limited. That machine now has 3,000 miles on it and has run with no problems at all.

I put 11,000 miles on the 2011 RT SM and while I did have throttle body problems with it, the dealer quickly dealt with the problems and Can Am backed warranty replacement of two throttle bodies. I missed a few good riding days as a result but I wouldn't label the Spyder a problem child.

I traded it on another 2012 RT Limited for two reasons... one was the way that the dealer and Can Am treated me and the second was that I wanted the semi auto transmission.

My opinion is that almost every complaint logged on this site can be traced back to poor dealer knowledge or inadequate dealer preparation of the machine. The few that turn out to be manufacturing problems appear to be exacerbated due to poor communication by dealers.

I believe that Can Am does have problems with dealer selection, dealer communication and dealer education.

Tell this to Forest !!! He is only on his 4th throttle body and countless other parts in one year. :lecturef_smilie:

 

[spyder3]

Tell this to Forest !!! He is only on his 4th throttle body and countless other parts in one year. :lecturef_smilie:

I can't back this up, but it seems they are selling a lot more RTs..so more problems will crop up. Just like you will be upgrading...:roflblack:

 

[arntufun]

I can't back this up, but it seems they are selling a lot more RTs..so more problems will crop up. Just like you will be upgrading...:roflblack:

Sorry,,,,,, BRP does not release the numbers, so if you think RT's are out selling RS's then thats pure speculation !!! :roflblack:
:roflblack:

 

[Chazzman]

I wouldn't have anything but an RT myself... My very first purchase I had electrical problems right away and at 200 miles the dealer swapped me out for another 2012 Limited. All is good so far, just getting close to 1000 miles. My dealer says that he cannot keep Limited's on the floor, I could not find a 2011 anywhere close, I purchased the 2012. I also purchased the additional 3 year warranty along with 3 years of maintenance. I am mechanically inclined and have always done most of my work on the bikes that I have owned. I know the Roadster is different and I want some time to learn the machine. I also know that a lot of dealers do not have adequately trained technicians and they create a lot of problems.

The RT has been out a short time, I do believe that BRP is on their game., take a look at Goldwing in 2001 when they changed to the 1800... cracked frames, overheating and several other issues. Now just look at how long the Goldwing has been around.

Look at HD, how long they have been around... They now have a program to cut off the rear cylinder at stops in their attempt to reduce heat issues. The new engines will cook you in the summer. The rear cylinder cut off is a band aid to a bigger issue.

I think BRP is doing a good job and again I wouldn't purchase anything other than an RT, preferably a Limited...

 

[Yazz]

Had an over-heat on Spydee within 200 miles. Turned out that the 'whoever' hadn't 'burped' the radiator.

Air bubbles were taking up space in the radiator and after bumps and vibrations, the radiator fluid settled low. Just needed to top it off.

Don't know if thats her issue, but thats what happened to me.

 

[MikeinGA]

All my problems were caused by my dealer here in Gainsville, Ga. When I got the bike I pulled the of the body work and torque the bolts, tire pressure, setup the shocks springs, checked oil and coolent, and checked the lights. Everything worked. That's when the good times stopped. The 500 mile service went badly from oil change (got it back with the oil almost .4qt to low to the the wheel drive belt poorly adjusted and it was full of oily hand prints. The only think that I had to fix was the oil getting into the airbox.


Mike

 

[pro10is]

BRP -does- have a quality control problem... with some of their dealers.

 

[spyderdmb1621]

Burp...excuse me...quality control

Any thing made by man will never be perfect. With that said its a machine....I do blame burrrrpppp...( excuse me ,,) and the dealers at times.


Re,ember to live your roaroad wrap

BRP -does- have a quality control problem... with some of their dealers.

 

[CanAmMick]

I've only had one problem and it was because the dealer failed to tighten the jam nut on the parking brake cable. Once I figured it out I fixed it myself. 4000 trouble free miles on my RT.....

 

[Grandpa Spyder]

2012

Well I have #301 for 2012 RTS SE5 and I hope if they had any problems that they are now fixed. I really don't want any, that is why I waited this long to buy one. I have been wanting one since day 1. but I figured I would wait and hopefully they would get it right. I only have 450 miles on it right now. So we will see. (would have bought a limited but is does not come in Blue)

 

[Spy+]

Any thing made by man will never be perfect. With that said its a machine....I do blame burrrrpppp...( excuse me ,,) and the dealers at times.


Re,ember to live your roaroad wrap

Yes, do not remove the original wrap that comes from the factory :roflblack: