First Service & Dealer says Stripped out drain plug! New dealer time!

[ned64]

Took my '22 RTL into dealer for its first service last week. Went up to cycle gear on the wife's Spyder. While there I got a call from service. Where did you have your Spyder serviced? Reply - It's getting its 1st service now with you! Dealer - Well the lower plug we drained the oil out, but the other plug is stripped out. Can't take it out because we don't have a replacement to put in. So we will order one in and call you for you to come back and we will change it out. WTF, you should know that the plugs get stripped out sometimes and you would have a new one on site.

They charged me for the oil change and said they will do another oil change for me when I come to get the new plug put in. I asked about some other things I hoped they would check and fix under warranty. One being antifreeze leak. Service writer said that's just dripping out the tailpipe from not running it long enough in the cold. A 4 hr ride isn't long enough!? My other RTL did the same thing and I had to put on a new hose clamp. Only thing on the report I got when I paid was - recommend brake fluid flush. It's not even 1 yr old, 3,100 miles and it needs the brake fluid flushed??! My other RTL went 3 yrs before they would change it and they charged me 3 hrs to do it.

Well, I'm going to find me a new dealer that will do what I ask. Takes about 4 hrs to drive to this dealer we use, but that's going to change. $150.00 hr rate now. Saw a new name that I've never seen before on the work done by.... Well, I'm done with them. My rant is over now.

 

[chipveres]

That's insane.

 

[BLUEKNIGHT911]

Took my '22 RTL into dealer for its first service last week. Went up to cycle gear on the wife's Spyder. While there I got a call from service. Where did you have your Spyder serviced? Reply - It's getting its 1st service now with you! Dealer - Well the lower plug we drained the oil out, but the other plug is stripped out. Can't take it out because we don't have a replacement to put in. So we will order one in and call you for you to come back and we will change it out. WTF, you should know that the plugs get stripped out sometimes and you would have a new one on site.

They charged me for the oil change and said they will do another oil change for me when I come to get the new plug put in. I asked about some other things I hoped they would check and fix under warranty. One being antifreeze leak. Service writer said that's just dripping out the tailpipe from not running it long enough in the cold. A 4 hr ride isn't long enough!? My other RTL did the same thing and I had to put on a new hose clamp. Only thing on the report I got when I paid was - recommend brake fluid flush. It's not even 1 yr old, 3,100 miles and it needs the brake fluid flushed??! My other RTL went 3 yrs before they would change it and they charged me 3 hrs to do it.

Well, I'm going to find me a new dealer that will do what I ask. Takes about 4 hrs to drive to this dealer we use, but that's going to change. $150.00 hr rate now. Saw a new name that I've never seen before on the work done by.... Well, I'm done with them. My rant is over now.

:gaah::gaah::gaah: .... Lucky for you those idiots didn't do too much damage ..... Who do they think STRIPPED out the PLUG :yikes: ..... This was the first service and you didn't touch it ...... Glad to hear you will be going elsewhere. ..... good luck .... Mike :thumbup:

 

[Woodaddict]

WOW, horrible dealers. watch out......if the "not experienced tech" had trouble with the drain plugs, check your oil level per manual. its a dry sump, so not the usual kind of "check your oil level" cold

 

[Gwolf]

My dealer is 'no dealer'. Bought a brand new 2019 F3-S. It was uncrated and prepped at a dealship. After I got it home, I went over everything again. From what I found checking behind them, and the #$%^ &*((%$# they were telling me when I picked it up, I figured out that I would be much better off, without a dealership. It has never been back since. Don't intend to take it back to any dealer. Have not read anything on here or heard anything from Spyder riders that would make me change my mind. They have left some messges on my answering machine, and sent me Christmas cards, but so do a lot of other scammers.

 

[Freddy]

I doubt the steel plug would be stripped - more likely the aluminium housing it screws into.

 

[BertRemington]

So you had a 3-year old RT that you spent time and money getting it working and farkled then you traded up? Maybe not a great idea in hindsight?

 

[BLUEKNIGHT911]

I doubt the steel plug would be stripped - more likely the aluminium housing it screws into.

I think the plug He referenced was the Trans. plug & it's been reported by others here that using the wrong tool has stripped them .... ie the torx -vs. hex mistake .... and He said they need to replace the PLUG, ..... JMHO .... Mike :thumbup:

 

[BajaRon]

I think the plug He referenced was the Trans. plug & it's been reported by others here that using the wrong tool has stripped them .... ie the torx -vs. hex mistake .... and He said they need to replace the PLUG, ..... JMHO .... Mike :thumbup:

Yes, I'm sure it was not the threads which the term 'Stripped' normally refers to. Instead, it is the recessed tool hole that gets hogged out by using the wrong tool. The wrong tool will start to bite but then spin, rounding off the portion that the correct tool is designed to bite on. You are then left with a round head that takes another special tool to remove the now destroyed drain plug.

I've got a 2008 Spyder with many oil changes done on the stock drain plugs. If you use the correct tool and don't Gorilla Tighten the drain plugs. The originals will last the life of the machine. Sadly, this is rarely the case. Which is why so many go to the , pretty much bullet proof, hex head drain plugs.

Why a dealer would not have spare drain plugs for a machine with known, common drain plug issues is a question which should never need to be asked.

 

[Tourer]

Another crap dealer post. What a surprise. Just another reason I do all my own maintenance and repairs. In 55 years none of my motorcycles have ever been back to a dealer except for recalls. And they even screwed them up and tried to sell me work I didn’t need.

I replaced my drain plugs from the company below. A bit pricy but I wanted stainless steel.

https://votex-us.com/

 

[Peteoz]

Yeah, it’s stripped alright. The only issue is, it was stripped by a poorly trained wrench who used the wrong tool to try and extract it. I wonder what’s going to happen when tries to install the replacement using the wrong tool? Hopefully, he will look at it first, but that may be too big an expectation.:shocked:

Pete

 

[ned64]

The '17 I bought in '17 was such a nice comfortable ride. Had all the farkles on it that I wanted. It never let me down, but once I changed a hose clamp that let a tiny bit of antifreeze drip when I'd bring it home from a ride when the weather was cold. Hearing all the praises on here about the new RTL's riding and handling so good, I took short demo an decided to trade my '17 in. Well, the ride hasn't been better than my old one. Only a tiny bit better when cornering, it seems to not need me to hold on tighter with my knees. The comfort level I put as harsher than my old one. The '22 still has shaky left mirror, a top case lock that won't keep you from opening it when locked, trim under windshield that doesn't stay in place, and I bet the antifreeze drip will be back when cold weather is back. I told them about it and they had another excuse... Told them to check parking brake for correct setting cos it wouldn't hold on a little grade when I set it to hold. Bet they didn't do anything with that either when serviced. Hindsight yes, should have kept my '17. If I ever trade up to a newer RTL I'll take a long test ride, and BRP will need to have upgraded it to make it worth it. I sure won't buy from the last dealer that we bought 3 Spyders from and had all our service work done there. I sure miss old blue. Rant over. Guys and gals, have fun riding this weekend.

 

[Peteoz]

Ned, Since the issues you have described (shaky mirror, top case lock, park brake adjustment) can be easily fixed by the dealer, as they are known issues, it sounds like your issues are dealer competence, not ‘20+ RT related per se. I also wonder if your dealer either didn’t connect the air bag sensor, or set it up at purchase, which would explain the less than satisfactory ride (mine rides beautifully).

I wouldn’t be so quick to dismiss the ‘20+ RT, as there are a significant number of riders who have migrated from earlier model RTs who are very happy with the ‘20+ upgrade. I came from an F3-L with tailored aftermarket shocks all round, and my ‘21 RT is a significantly better ride, with better handling :2thumbs:

Pete

 

[Freddy]

I think the plug He referenced was the Trans. plug & it's been reported by others here that using the wrong tool has stripped them .... ie the torx -vs. hex mistake .... and He said they need to replace the PLUG, ..... JMHO .... Mike :thumbup:

It is dumb of BRP to have the trans drain plug with 6mm hex and eng drain plug with 45 Torx plug. :banghead:

 

[BLUEKNIGHT911]

It is dumb of BRP to have the trans drain plug with 6mm hex and eng drain plug with 45 Torx plug. :banghead:

Well they screwed up a perfectly good DESS system in 2014, so what can you expect :lecturef_smilie:....Mike :thumbup:

 

[Freddy]

Well they screwed up a perfectly good DESS system in 2014, so what can you expect :lecturef_smilie:....Mike :thumbup:

The other complication with the trans drain plug is that you cannot get a straight go at it without removing the brake linkage bolt/nut as it's inserted from the wrong side of the mechanism whereby the nut is in almost directly under the plug. No wonder it got stripped - the poorly trained wretch didn't think.

 

[Chasdog]

It is dumb of BRP to have the trans drain plug with 6mm hex and eng drain plug with 45 Torx plug. :banghead:

I agree it’s a bad idea to have 2 different types of drain plugs and I had the same problem when I changed oil in my 2019 Spyder. There’s also some misinformation about what wrench to use on the drain plugs.

 

[Gwolf]

I agree it’s a bad idea to have 2 different types of drain plugs and I had the same problem when I changed oil in my 2019 Spyder. There’s also some misinformation about what wrench to use on the drain plugs.

It is a bad idea from the point of view of the people who have to work on it. If they already have other engines with the needed design of the drain plug, or are already sourcing the types of drain plugs they need from some outside supplier, it makes economic sense. They just use the same plugs they already have access to on a different engine. They saving money on manufacturing, so the mechanics don't count.

As usual, the decisions on the two different drain plug wrench requirements, were probably made in the financial department, and not in the engineering department.

 

[rjinaz86323]

is this a BRP design issue or a Rotax design issue? Just curious if all Rotax engines are done this way.

 

[BajaRon]

is this a BRP design issue or a Rotax design issue? Just curious if all Rotax engines are done this way.

My guess is that Rotax designs the engine and BRP designs the remote reservoir. The left hand not knowing, or maybe not caring, what the right hand is doing.