This is not just directed at you but everyone with this issue: you all KNEW it was a first gen product. Same engine, tried and proven, but on a completely different platform. Every first gen release will have bugs. You're experiencing the bugs. Yes a company "should" fix problems with their products. But what's easier: buying a first gen product and expecting and waiting for a company to fix the bugs on a release or waiting for a second gen release when a lot, if not all, of the bugs have been worked out? At some point the consumer has to take some responsibility in all of this. Hindsight being what it is, maybe waiting a model year or so was the way to go.
First gen products, whether they are $25 toasters or $25,000 motorcycles, are really just beta releases. You can only test a product so much before it needs to be released and see how it holds up in day to day use. Besides, this is business. Models that have a lot of money and resources pumped into them need to be sold to recoup part of their investment. Then they fix all the bugs and more and more are sold bringing the company into the black for a particular model. I hate to break it to everyone but companies couldn't care less about your individual customer experience. There will be enough people jumping on their product and loving it that the first gen, beta owners' complaints and issues will not even make a dent in their popularity, especially given how strong the F3's second gen release and variants seem to be. It is a huge winner for BRP so that makes righting the first gen bugs really low on their 'to-do' list. To them you could always trade it in and pick up a new, greatly improved machine. This is where being a smart consumer comes into play. 'Caveat emptor'... It's naive to think that a company owes anyone anything. Companies owe it to their shareholders to turn viable and sustained profits. Good companies can do both: please shareholders and customers alike. BRP is a good company because look how at how many products they produce and how many happy customers they have. We all have choices as to the products we want to buy. Sometimes, and this is really hard to admit, we make the wrong one.
i just read about this a lot here and it seems a lot of fist pounding and yelling at the sky because it's raining, when a simpler solution would be to get an umbrella or stay inside until it stops. However it happens, I hope you all find a way to make peace with these issues and ride safe.
