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SpyderLovers Founder
What a great time!
I'm sitting in the airport now getting ready to head home and I was just thinking about what a life experience I just had. I can't go into detail now but I will when I get caught up. All I can say is I have never seen a company this big that somehow could feel like a small town family store where everyone knows everyone. I can tell you that BRP cares about the customer first and they know that is what will make or break the bottom-line. There are some huge steps being taken to give the dealer and techs access to information 24/7 that in the big picture will help us to get our Spyders repaired in a timely manner and done right the first time, it will be like Spyderlovers tech board but with all of the dealers, techs, and BRP support behind it. I can see nothing but good things coming from this for all involved including us the owners. Look for big changes in the way service will be handled in the future and how we can help to speed this thing along as a club of SpyderLovers.
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"Building a better mouse trap"
Chris
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SpyderLovers Founder
Originally Posted by MouthPiece
"Building a better mouse trap"
Chris
Or Spyder trap
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Doru the Destroyer-Spyder Photo Investigator
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Thanks for posting, Lamont!
I am very happy to hear that!
I hope it materializes soon.
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Very Active Member
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MOgang Member
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Very Handy Member
Glad you had a great time Lamont. Have a safe trip home. Wonderful news about improved customer support and the dealer network as well. My Spyder is still at my dealership going on 4 weeks now. I am not a happy camper.
With Christ all things are possible, so live life with no fears and no worries.
Happy Ex Owner, Hopefully future Spyder owner again.
Pastor Deb Tangen, Missions Director and short term missionary.
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Very Active Member
I'm with Deb, hope they get to it soon. Spyder has been at the dealer since 6-27-2011.
Very Happy Spyder Guy
The 2015 F3 has over 46,000 miles
Have Spyder...Will Travel
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Very Active Member
Originally Posted by dltang
Glad you had a great time Lamont. Have a safe trip home. Wonderful news about improved customer support and the dealer network as well. My Spyder is still at my dealership going on 4 weeks now. I am not a happy camper.
Oh nooooo --- I must have missed this--- what's wrong now?
Spyder #1 - 2008 GS SM5 Premier Edition #1977. RIP after 80,000 miles.
Spyder #2 - 2012 RT SM5. Traded in after 24,000 miles.
Spyder #3 - 2015 F3 SM6. Put 13,000 miles on and sold it.
Spyder #4 - 2017 F3 SM6. Too good of a deal to pass up!
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I agree with Lamont. I have been to a Rally here in Ontario, Canada a few weeks ago and BRP were well represented! Feeling of family, YES! I have not had issues with my RT and any questions I had were answered by my dealers tech guy. BRP are committed to the CanAm line!!
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Sounds encouraging.. Hope it moves along quickly...
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RT-S PE#0412
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ticketbait
Sorry to here about all your trouble you are having . It was nice visiting with you at spyderfest. I hope you make it back next year. I know i plan on staying the entire week in 2012.
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RT-S PE#0412
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Very Active Member
This is great news if they follow through and can make the service problems less hassle to get solved on a timely basis.
I am always a little leery of the "love bombing" that goes on with winning over influential people in order to get them on their sides. The proof will be in the pudding as they say. (Don't know the specific "they" here)
The only problem I see: If BRP does not follow through--guess who will get criticized?
Last edited by ARtraveler; 07-14-2011 at 11:55 AM.
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Very happy to hear about positive things coming. I have not had any issues with my 2009 RS but feel for those who have had a very frustrating time of it. Anything that BRP can do to be more responsive and communicate with the riders would be great. We can have our own SPYDERS WEB!!!!
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Very Active Member
This is welcome news, Lamont! After breaking down in northern Montana the dealer had to order parts which had the usual delay (held up at customs), but still had the bike back to me within a week. I think that was surprisingly fast service considering that they had to replace the throttle body. Recently had a new rear wheel put on and the dealer said I needed new brake pads in the rear. Have to be ordered.
BRP really needs to consider having dealers stock common items and creating a warehouse in the states to expedite parts delivery.
Last edited by dancogan; 07-14-2011 at 01:40 PM.
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Blazing Member
Good news ! Hope its true.
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...in the pink (Girls On Spyders)
It would be nice to have someone to call or email or go to fourm when on the road and have a problem..hope it all works great.....
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Very Active Member
could you "catch" some secrets about the spyder-future .. new engines aso.. ????
Outlander fairing - Fox-shock - BajaRon Swaybar - Hankook tire/ back - 165/50 Imperial tires front & longer front shocks - GIVI Topase - Shad sidecases -heated grips - new seats
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Originally Posted by dancogan
This is welcome news, Lamont! After breaking down in northern Montana the dealer had to order parts which had the usual delay (held up at customs), but still had the bike back to me within a week. I think that was surprisingly fast service considering that they had to replace the throttle body. Recently had a new rear wheel put on and the dealer said I needed new brake pads in the rear. Have to be ordered.
BRP really needs to consider having dealers stock common items and creating a warehouse in the states to expedite parts delivery.
My dealer stocks brake pads.
2017 F3T-SM6 Squared Away Mirror Wedgies & Alignment
2014 RTS-SM6 123,600 miles Sold 11/2017
2014 RTL-SE6 8,600 miles
2011 RTS-SM5 5,000 miles
2013 RTS-SM5 burned up with 13,200 miles in 13 weeks
2010 RTS-SM5 59,148 miles
2010 RT- 622
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