Apple Car Play download was released, but failed! Still waiting....

[racoon]

"I kindly advise you to keep in touch with your dealership, <DeletedMyDealerName>, and they will let you know directly as soon as the update is available. We deeply appreciate your patience in this whole process, and we apologize once again for any inconveniences it may cause."

I just sent an email to my salesperson at the dealer, asking how to get on the contact list for when the Apple Carplay update is available.

I'll let everyone know what they say.

[Johndeeredoo]

Well, at least they are prompt. I received an email response this morning at 7:25 am, about four hours after I posted my complaint.

They thanked me for contacting them, and said:

"I deeply apologize for the inconvenience being the Apple CarPlay is still not available, an important feature many customers are still waiting on. I wanted to let you know that over the last couple of months, the Apple CarPlay was available for a few dealerships to test its functionality, but later it was found that there was a bug in the update, and they again had to fix the update, which made this delay so long. I can assure you that the appropriate team is working tirelessly as much as they can to have the update as soon as possible, but I am afraid I can't confirm on an exact date it will be released as we have no ETA.

.....

Well, this is very interesting to read, just more BS to me.
I like it where it said the update "was available for a few dealerships to test its functionality", I would like to know what dealerships received the updates and how many spyder owners were in the test?
So far, I have not read any posts from any Spyder owners here that were in that group for testing.
And of course, they do not know when it will be ready, well in March it was about 2 weeks, and then 2 weeks, then the begin of the month, then end of the month, and now it we don't know.
I wonder how long it took them to write this message, thinking... maybe a month. LOL

Maybe that is their problem, it states "the appropriate team is working tirelessly as much as they can to have the update as soon as possible", Maybe there team is working so hard that they're forgetting what they just did, and since it a "team" they're not telling the other team member what they just did and when they upload it they find more bugs, and of course we should throw in the language barrier, the time change, and holidays... no wonder it's taking this long.
We should be happy this is the only issue!

[Hancop]

Here is the thing. Why are they testing it now. I work in IT QA; you test and confirm things are working before they are ever released; and if you have advertised a feature, you don’t release the product 'til it is working. What have they been doing for the last 9 months?

[Johndeeredoo]

Here is the thing. Why are they testing it now. I work in IT QA; you test and confirm things are working before they are ever released; and if you have advertised a feature, you don’t release the product 'til it is working. What have they been doing for the last 9 months?

Twiddling their thumbs and hoping the other team people do their job.
I have done programming for years; did I have bugs, yes; did I fix them, yes; did it take me weeks for an update, hardly, maybe a day at the most.
I agree, you don’t release software into production unless it has been tested, and if you find issues, tell the dealer and customers there’s issues.
The only thing they’re doing is making a lot of customers upset.
Bad news travels faster than good news.

[racoon]

I got back from my ride a little bit ago, and am just now getting on the computer. It was a wonderful ride, and a pleasant lunch at a hole-in-the-wall pizza place in a town I'd never been too before.
I got some advice from my friends about the best route to take home, which was better than letting the GPS direct me, since it helped me avoid a long construction zone.

First, and last I suppose, I have not heard anything from my salesperson. It's possible they are not working today, so I'll try to be patient.
I checked the dealer website, and they are closed on Sunday and Monday, so I think I'll continue be patient.

I may even be more than a little patient, and wait until Tuesday to rain hellfire and brimstone down upon them!
Yeah, just kidding. I never could get the knack of creating hellfire.

But I'm very good at the totally PO'd customer thing, though.

[amkrat]

Interesting responses from BRP. Something else I just found to be interesting. The latest Can-Am Ski-Doo's (snow mobiles) also have the 10.25" screen. All features look the same except it has (or soon will have) built-in navigation. No need to plug in your iPhone, although according to their description, plugging in your phone opens up more advanced nav features like trip planning. Now if ACP ever becomes a reality for us, navigation will probably be what I use it for the most. So, if they can do that for Ski-Doo's why can't they do it for us on-roaders. I don't want their off-road maps. Won't do me much good looking at snow-mobile trails, but obviously the technology is there and in their hands. They mentioned a GPS module that could retrofit earlier Ski-Doo's along with software updates. I think that this 10.25 screen is also found on at least one of their side by side models. Same deal with off-road trail maps. What am I missing here? I'm feeling a little bit neglected.

[PMK]

Been reading the posts on this topic every now and then.
Our 2014 RTS does not have anything more than the old school Speedometer, Tachometer, Fuel Gage, and Water Temp. For navigation, it is a Garmin GPS.

In all sincerity, I truly felt bad for folks that bought Spyders a few years ago and expected the BRP app to work, and also other devices, plus apps to integrate and work.
Sadly, many were disappointed and ultimately gave up. Those folks never truly got what they paid for.

Seems the marketing team at BRP pushes stuff to the consumer well before it is actually ready.
Apple Car Play is mimicking the previous trend of the BRP app that was released in 2018.
Again, truly bummed for folks that essentially got “ripped off” by the dealer and BRP.
Possibly they will resolve the issues for 2025, but the past says no.
Good luck though.

[racoon]

So, my salesperson responded to my email.
And - I'm not happy, but also, I am starting to think BRP/CAN-AM just likes to kick the can down the road without trying to actually fix anything.

In part the response said:

"You should receive an email from BRP and a letter in the mail when any kind of software update/recall that applies to your unit. At the point that the software is available, you will be able to go to any BRP certified dealership and have the update/recall performed to your unit free of charge!

I will also make my service department aware of the situation so they can be on the lookout for an update and see if they can call you as well!"

So Can-Am says check with the dealer, and the dealer says Can-Am will notify me when there's an update...

- visualizing a finger in Canada pointing at Tennessee, and a finger in Tennessee pointing at Canada -

[trikesister]

I got back from my ride a little bit ago, and am just now getting on the computer. It was a wonderful ride, and a pleasant lunch at a hole-in-the-wall pizza place in a town I'd never been too before.
I got some advice from my friends about the best route to take home, which was better than letting the GPS direct me, since it helped me avoid a long construction zone.

I’m trying to focus on this right now too. Last weekend I rode to my local little dinky airport and had breakfast at a most excellent food truck while watching parachuters drop out of the sky. Then went for my first canyon ride, including some nice twisties, and it was wicked fun. I love my RTL more every time I ride her, and the lack of ACP is f’ing annoying (I could really have used some good navigation) but it’s not what I got this bike for.

That said, I’m going to the dealer this weekend to pick up some parts and will ask everyone there whether they know anything about ACP.

[racoon]

Your mention of a canyon ride and you being in Colorado brought back a childhood memory from the early 1970s.

We had an aunt that lived in Loveland, Colorado who we visited on an extended family driving vacation, and they convinced us to drive up to Estes Park, Colorado.
I still remember the twisty road through the canyon, with the road paralleling a lovely stream.

Oh, and stopping at one point near a pool in the river, and feeding some very hungry trout, who would fight over the food we tossed onto the water.

I could enjoy riding that road on my Spyder.

[Johndeeredoo]

Well yesterday my '24 RT had a senior moment, if you can call it that since it's so young.
I unlocked my iPhone and plugged it in; turned on my headset; started my spyder; and was waiting for the screen to show connected to iPhone... Well, nothing; looked at my iPhone and it was not charging, altho it showed connected. Checked the screen and it was not connected to the iPhone. I forced it to connect, and it would not; but my iPhone showed it was connected. I did the normal things like unplugging the iPhone; plugging it back in; turning BT off and back on; and turned off the Spyder; nothing! Lucky I was just going home, since my battery only had 30%.
As of today, this morning, everything worked perfectly; I had three notations on the screen, WiFI connected, iPhone connected, and head set connected.
This is the second time where I could not connect BT; and the phone would not charge.
I hope this update makes these connections more consistent.

[trikesister]

Your mention of a canyon ride and you being in Colorado brought back a childhood memory from the early 1970s.

We had an aunt that lived in Loveland, Colorado who we visited on an extended family driving vacation, and they convinced us to drive up to Estes Park, Colorado.
I still remember the twisty road through the canyon, with the road paralleling a lovely stream.

Oh, and stopping at one point near a pool in the river, and feeding some very hungry trout, who would fight over the food we tossed onto the water.

I could enjoy riding that road on my Spyder.

Memory unlocked! That sounds beautiful. You may have driven through the Big Thompson canyon, where the (you guessed it) Big Thompson River winds along the road. Geography nerd side note: that river begins as snowmelt in the Continental Divide, through Loveland, and becomes a tributary of the Mississippi River, where it flows all the way to the Gulf of Mexico. A ride from the headwaters to the gulf might be fun if one had unlimited time and $$ - just sayin'

Anyway. I am not far from Loveland; and can confirm that the trip to Estes Park is still stunning. I have only driven it in the car so far, but I’m planning a day trip up there next month; and I will do it on the Spyder if weather permits. The challenge will be trying not to target-fixate on the views. Would be great to have ACP for navigation by then!

[jfischer]

A user posted this on the Apple forums about a recent call with BRP:

I’ve been calling BRP and today the lady told me she didn’t know when or IF it would be available this year. She said there’s too many bugs in the software

So as this is hearsay and people get different answers from BRP all the time, but this is not very encouraging.

I just put a deposit on a C6 Corvette Convertible for a toy. If ACP isn't out for the Spyder by the end of May I will seriously start thinking about selling it and cutting my losses. Not sure I need two open-air fun machines and all the Spyder does right now is make me regret buying it every time I see it in the garage. Yes, it runs fine, but this whole experience with BRP has left a very sour taste in my mouth.

At least the Corvette will have ACP because I am going to upgrade the head unit to have that feature. Something I cannot do on the Spyder.

[Hancop]

Well, we don’t know for sure as that could be hearsay, but if it turns out to be true, I sure hope Can-Am will compensate everyone for the delay. Many will say most knew of this issue when purchased, which might be true, but to advertise it as a feature than not have it available for the entire year is unacceptable. It would really be nice if Can-Am would just come out with a truthful explanation for the delay and expected delivery or compensation as a result. Too much guessing as to what the issues are and expected fix dates. By not issuing a truthful statement, Can-Am is just causing more frustration and buyer remorse which will only hurt the brand in the future. It’s okay to make a mistake, but not ok to be up front and honest about it. Hopefully, Can-Am will issue some sort of update on this so we can all get on the same page and have a clear understanding of what is going on. Working in IT quality control myself, I know our company would never release a feature if it was not working and would certainly issue an update about it prior to the release of the product to set everyone’s expectations. Doing anything else would drive customers to other competitors. I do know dealerships are also extremely upset and frustrated with Can-Am’s lack of communication on this as I have talked to 8 of them about it!

[PMK]

Those of you upset with BRP/Can Am for not delivering, imagine how the tech from Apple is reacting, trying to clean up a mess he did not make.

A user posted this on the Apple forums about a recent call with BRP:

I’ve been calling BRP and today the lady told me she didn’t know when or IF it would be available this year. She said there’s too many bugs in the software

So as this is hearsay and people get different answers from BRP all the time, but this is not very encouraging.

I just put a deposit on a C6 Corvette Convertible for a toy. If ACP isn't out for the Spyder by the end of May I will seriously start thinking about selling it and cutting my losses. Not sure I need two open-air fun machines and all the Spyder does right now is make me regret buying it every time I see it in the garage. Yes, it runs fine, but this whole experience with BRP has left a very sour taste in my mouth.

At least the Corvette will have ACP because I am going to upgrade the head unit to have that feature. Something I cannot do on the Spyder.

Enjoy your Corvette.

If time and money is a minimal concern, lemon law your Spyder back to the dealer. Those dealers that blow sunshine will be raining tears if these machines are forced back on them, or they need to pay back a couple thousand per Spyder.
Then again, there is likely that disclaimer that specs can change.

[racoon]

...and can confirm that the trip to Estes Park is still stunning.

You might add this to your itinerary, should you have the time:

http://stanleysteamcarmuseum.com/


I am personally invested in hearing about your trip, although I think it needs a bit of an explanation.

My mother's maiden name was Estes.

If you asked her, she was told as a child that Estes Park was named after one of our ancestors. The family story went something along the lines of the Stanley Brothers, of Stanley Steamer fame, traveled to the mountains of Colorado on the advice of the doctor of one of the brothers. The brother had tuberculosis and it was recommended that the mountain air would be beneficial to him. The family story was that Joel Estes was a traveling companion of the Stanleys, and they named the area after Joel.

But history intrudes. Joel Estes arrived in the area now known as Estes park in the 1860s, and in 1866 sold the entire park, and moved back to St. Joseph, Missouri. Joel Estes died in 1875.

The Stanley brothers arrived in the Denver, Colorado area in 1903.

So while the park was named after Joel Estes, he didn't know the Stanley brothers.

[Sxvipere]

I just want the media app to work for my phone. Dealer couldntfigure it out either. Did everything i tried before going there. Stated def firmware issue. Their laptop was having issues so couldnt try anything. Back next Fri

[jfischer]

Those of you upset with BRP/Can Am for not delivering, imagine how the tech from Apple is reacting, trying to clean up a mess he did not make.

Yes the message got deleted from the Apple forum almost immediately. I get it, they are there to support Apple Products and CarPlay, not necessarily the lack of an OEM being utterly incompetent and being unable to provide ACP. That's not really their problem.

[CloverHillCrawler]

Apple crap is heavily proprietary and protective. Thay have been sued in the past and currently because they actively block non-apple hardware.

"For example, the U.S. alleges Apple made it more difficult for competing messaging apps and smartwatches to work smoothly on its phones. It also alleges that Apple's app store policies around streaming services for games have hurt competition."

https://www.reuters.com/legal/us-tak...0and%20digital

If it is not on a whitelist then it doesn't work. I think things are pointing that way at this point.

Yea BRP may have paid for the licensing but I think that their hardware never made the whitelist in order for it to work.

Another reason why they should have gone with Android Auto instead.

[Snakeyes]

Vette.jpg
I also added a corvette to the garage. A beautiful C7. I also have apple car play for my 2019 RTL. I installed the 7" screen Carpuride last month and it has worked flawlessly. I empathize with you guys that bought these bikes thinking you were going to get apple car play - and from reading these posts it doesn't sound like you will be getting it in the near future. But for $250 you can have it! I have been a long time TomTom and Garmin user - but to me google maps is the best! I don't post a lot so sorry if these pics don't come out correctly oriented.
Carpuride.jpg

[jfischer]

If it is not on a whitelist then it doesn't work. I think things are pointing that way at this point.

Yea BRP may have paid for the licensing but I think that their hardware never made the whitelist in order for it to work.

Another reason why they should have gone with Android Auto instead.

The version that got released in April worked fine on mine while I had it. It's been demoed working for the last 9 months. There is no licensing charge for vendors to support ACP. ACP is basically a remote display for your phone, it can't be that complicated. Not sure if BRP or their OEM head unit vendor is responsible for this complete disaster or some combination thereof.

It only makes sense for them to first support ACP as iPhones are 60% of the US/Canadian market. And there's only really one flavor of phone to support this way.The hang tag said "Android Auto Coming Soon" or something like that. I wouldn't hold my breath given how well this ACP rollout has gone.

[CloverHillCrawler]

Nice vette, not my cup o' tea though.

Any vette that I have driven has driven like a tank with a rocket strapped to it and the person(s) that owns them always spins out in the rain and totals it.

Yea I'm looking for display with android auto when some money frees up.

But I need to buy a Quatrac for the rear as I have already burned through the kenda that the dealer threw on during my accident repair back in october when the swing arm assembly was replaced and I also just spent money on oil and HCM filters, so I need to tend to those items first.

[racoon]

Well... umm... :sigh:

At risk of being called an "Apple Fan Boy" I'm nope-ing out of the Apple vs Google vs Android vs everyone else discussion.

Oh, and here's a list of vehicles that support Apple CarPlay - "More than 800 models to choose from":

https://www.apple.com/ios/carplay/available-models/

No motorcycles listed, but another site lists Honda, Harley-Davidson, and Indian as brands that support CarPlay on some, but not all, of their 2020 and newer models.

With that many companies supporting CarPlay I question the suggestion that Apple is too expensive for some brands to support.

[WRCLVR]

I have read that Google Android Auto IS NOT available for any motorcycles and isn't gonna be. AA is just in Google maps now. Some m/c folks indicate using a tablet with mount, with WIFI and BT and phone. Software is AutoZen or HeadUnit reloaded. Not perfect by any means, but it may work. Issue 1) is mounting the tablet w/o blocking anything; 2) is sufficient IP rating for the tablet to ensure wet weather riding.
Now if you have 5g LTE capability on the tablet, you can mount it, download helmet comms (Sena or whatever) you can skip the phone, download Google maps, and be done!

[baxter]

Getting 5" diagonal Carpuride ACP unit for $189.00 with coupon. Way to go.