My experience with them was pretty seamless. Took about 5 days to get all of the paperwork done, and 5 more days for them to deliver the Spyder to me (for free) and pick up my trade also free). I traded in a 2013 RTL for a still in the crate leftover 2017 RTS. They accepted pictures of my 2013 in order to value my trade in. Got what I thought was a fair price. I would deal with them again. Just be aware, they don't discount beyond any beyond any BRP rebates. Also, be sure and get a "drive away" temporary tag, as it took several weeks for them to get my registration since they use a third party vendor for that. But that was really the only glitch in the whole process. Can't help with the shock question.
"A Wise Man Once Said, I Should Ask My Wife."
2017 Champagne Metallic RT-S SE-6 Rivco Dual Flag Holders; Slingmods Highway Pegs; (Hate Them) Airhawk Seat Cushion; Show Chrome Black Touring Rack w/ Risers & Touring Windshield; RAM X Mount For TXTAG; TackForm Phone Mount; Lidlox; Magic Mirror Mounts; Guardian Bells; WOLO "Bad Boy" Air Horn; Dual USB Power Outlet With Voltmeter; 12V outlet for misc. stuff; Spyderpops Full View Mirror Turn Signals; Large Brake Pedal; Kott Grilles; Large Mud Flap; BajaRon 3 Piece Sway Bar, Last But Not Least, Kuhmo Rear Rire, Vedrestien Fronts.
2017 RT-S , Brake pedal extender is twice the size of the stock pedal. Champagne Metallic
Another happy customer from iMotorsports (a SL sponsor). They also accepted pictures of my trade in. The deal was seamless, and the new F3 L arrived in great condition.
2020 Chalk, RT Limited, Dark and matching RT622 trailer and BRP hitch. BRP Drivers Backrest, Auxiliary Light, Garmin Zumo XT, GPS Support, RT Rear Panel and Travel Cover. Spyderpops LEDs on fenders, mirrors, saddlebags, top case and RT rear panel. Spyderpops Rock Guard. BajaRon Swaybar, Wolo Bad Boy horn, Freedom Windshield, Elka Shocks.