GOT BRP TO SEND ME A NEW MOTOR

[lil45man]

Well I told everyone what happened to my spyder after only having it for 2 weeks my oil light kept on coming on. I towed it to the dealer i brought it from(crazy freddy's) PLEASE DO BUY ANYTHING THERE. But after calling and writing letters and filing complaint I got BRP to send me a new motor being that they couldn't diagnose my problem and the bike was only 2 weeks old. So I feel a little better about the situation even though it shouldn't of occured to begin with but ish happens. I will post a copy of the letter I wrote if anybody has a problem you may be able to use my letter to BRP as a reference. Thanks for letting me vent.

August 13, 2009

BRP Products
75 JA-Bon
SherBrooke, Quebec J-IL1W3

Attn: Peggy Carrier

With regard to 2009 Can-Am Spyder VIN# Stock number #. I would like to make an official complaint that there is a manufactures defect in this product.

I purchased my Can-Am Spyder on July 20th 2009 from Crazy Freddy’s South Shore Motorsports, LLC. On August 7th, 2009 it was towed to the dealership. On Aug 10th, 2009, I was told that it is an internal problem that the motor has to be opened they asked for my permission to open the engine and they didn’t know if this was going to be a warranted part. It was at this moment where I had to question the integrity of a company who I thought I would have a long term relationship. Although this is my first BRP Product based on how my claim is being handled it may have to be my last.

It is now August 13, 2009, and the mechanics at one of your preferred dealers South Shore Motorsports, LLC still has no answers as to what is wrong with my Spyder Roadster or can tell me if it’s even fixable. This I feel is unacceptable. I feel this is not what I paid $20,000 for.

When an engine is put together on a manufactures level that is one thing, but it’s completely another for you to want me to continue on with a BRP Product that is obviously being rebuilt on a dealership level which I feel may add to future problems that I am looking to avoid. This is not the level of service I expect from a company of this magnitude. This is obviously an internal engine issue and I expect this to be at no cost to me.

With this being said I do look for a prompt response in regard to making the substitution of collateral on another 2009 Can-Am Spyder.

Thank you,

Shaun Evans

Cc: Max Mossi, GM Crazy Freddy’s South Shore Motor Sports, LLC
Jeff Sicoli, Service Manager Crazy Freddy’s South Shore Motor Sports, LLC

P.S. It is my understanding from my conversation with Jenn, Customer Service Rep at BRP that the dealership has not called or opened a claim with corporate thus far. There is no record of South Shore Motor Sports calling with the above referenced vin #.

[bun-1]

, hope u get back on the road soon

[gnkc]

Well I told everyone what happened to my spyder after only having it for 2 weeks my oil light kept on coming on. I towed it to the dealer i brought it from(crazy freddy's) PLEASE DO BUY ANYTHING THERE. But after calling and writing letters and filing complaint I got BRP to send me a new motor being that they couldn't diagnose my problem and the bike was only 2 weeks old. So I feel a little better about the situation even though it shouldn't of occured to begin with but ish happens. I will post a copy of the letter I wrote if anybody has a problem you may be able to use my letter to BRP as a reference. Thanks for letting me vent.

August 13, 2009

BRP Products
75 JA-Bon
SherBrooke, Quebec J-IL1W3

Attn: Peggy Carrier

With regard to 2009 Can-Am Spyder VIN# Stock number #. I would like to make an official complaint that there is a manufactures defect in this product.

I purchased my Can-Am Spyder on July 20th 2009 from Crazy Freddy’s South Shore Motorsports, LLC. On August 7th, 2009 it was towed to the dealership. On Aug 10th, 2009, I was told that it is an internal problem that the motor has to be opened they asked for my permission to open the engine and they didn’t know if this was going to be a warranted part. It was at this moment where I had to question the integrity of a company who I thought I would have a long term relationship. Although this is my first BRP Product based on how my claim is being handled it may have to be my last.

It is now August 13, 2009, and the mechanics at one of your preferred dealers South Shore Motorsports, LLC still has no answers as to what is wrong with my Spyder Roadster or can tell me if it’s even fixable. This I feel is unacceptable. I feel this is not what I paid $20,000 for.

When an engine is put together on a manufactures level that is one thing, but it’s completely another for you to want me to continue on with a BRP Product that is obviously being rebuilt on a dealership level which I feel may add to future problems that I am looking to avoid. This is not the level of service I expect from a company of this magnitude. This is obviously an internal engine issue and I expect this to be at no cost to me.

With this being said I do look for a prompt response in regard to making the substitution of collateral on another 2009 Can-Am Spyder.

Thank you,

Shaun Evans

Cc: Max Mossi, GM Crazy Freddy’s South Shore Motor Sports, LLC
Jeff Sicoli, Service Manager Crazy Freddy’s South Shore Motor Sports, LLC

P.S. It is my understanding from my conversation with Jenn, Customer Service Rep at BRP that the dealership has not called or opened a claim with corporate thus far. There is no record of South Shore Motor Sports calling with the above referenced vin #.

Considering your short term of ownership I would have expected nothing less than a new motor, and maybe a loaner as you wait for this to play out...

[BeRight]

Glad to hear it is working out for you so far. Please lets know how the new engine runs.

[BumbleBee]

I am glad you are recieving a new motor, hope you are out ryding soon.

[NancysToy]

[BLACK WIDOW]

[/font]

That is as it should be from a prominent company.Glad they made you whole.

[nater1]

Hope you stay clear of fast eddy's shop in the future. That was complete BS to have you jump through hoops. BRP did the correct thing which should be expected. Do you get to install motor?

[3wheeldemon]

Good to hear that! Sorry you have to go through a little bit of hell.

3WD

[Bersquack]

[Smylinacha]

Good for you being proactive with this! I hope you have a happy Spyder running for ya!

[bone crusher]

Congrats...it stinks that the dealership didn't work harder for you. I guess they got their money and that's all they care about.

When all is said and done, and you thank BRP with another letter, you might want to let them know about the lack of customer service at the dealership...

[Antonio]

Happy for you on your new motor, I was wondering is it possible for BRP to give you an explaination on why your motor went out on you.

[3tracs]

This is GREAT news!

When I originally read your post, it made me wonder what would happen if the same situation happened to me. (I'll hopefully have my own Spyder next week!) Very glad to hear that BRP is standing behind their product!

[DannyS]

Remind them when they put it in "the exhaust tube thingies" go to the back.

[Firefly]

Really glad you're getting a new engine--- this does volumes for BRP's customer service reputation.

In your post you said "PLEASE DO BUY ANYTHING THERE."

Did you mean "Do NOT" ??

[Lamonster]

Hey mines about wore out, can you get them to send me one too?

[Putt-Putt]

Ya it would nice to find out what caused the problem. Hope they tell you and ou tell us. Good to here they are going to take care of you. Good luck & hope your on the road soon.