Late yesterday afternoon I submitted a complaint about the engine heat issue on the BRP Cares site, and first thing this morning I got a nice letter that said yup, we'll take care of it!
I was very careful to phrase my complaint as someone who is otherwise happy and enjoying the bike, but that the heat on the right side and in the crotch area is making for an unpleasant commute on hot afternoons for six months out of the year.
I have to send them a copy of the registration, and then the job will be set up.
I love good customer service.