Warm & Safe – Disappointed

[jmurray]

I have been riding with Gerbing socks and wireless dual controller. This year I decided to go with a Jacket Liner and really like W&S Gen4 “Yellow” liner but their “Fit Chart” is a little confusing. According to their chart, my chest size and sleeve length puts me in two different liner sizes.

So when calling their customer support or sales number, it puts you directly into their voice mail. I called several times on multiple days with the same results.

My frustration is, the recorded instruction says, to leave your name and phone number and someone will contact you. As of today, I have been waiting three days for them to return my call. Suppose I have a return or exchange? I expect to talk with someone instead of having to converse with customer service via email.

As I said, I really like that Yellow color but now, back to Gerbing.

[CapNCrunch]

I have been riding with Gerbing socks and wireless dual controller. This year I decided to go with a Jacket Liner and really like W&S Gen4 “Yellow” liner but their “Fit Chart” is a little confusing. According to their chart, my chest size and sleeve length puts me in two different liner sizes.

So when calling their customer support or sales number, it puts you directly into their voice mail. I called several times on multiple days with the same results.

My frustration is, the recorded instruction says, to leave your name and phone number and someone will contact you. As of today, I have been waiting three days for them to return my call. Suppose I have a return or exchange? I expect to talk with someone instead of having to converse with customer service via email.

As I said, I really like that Yellow color but now, back to Gerbing.

YEARS AGO, WHILE LOOKING FOR A HEATED VEST, I HAD THE SAME NEGATIVE EXPERIENCE WITH GERBING!Very difficult to contact, and a bad attitude toward my inquiry, when I did finally reach them! I wear a POWERLET heated vest, and have for years. It's GREAT.
CapNCrunch Montana.

[BajaRon]

I might be able to help. I carry the Firstgear heated gear (which is relabeled Warm & Safe products). Firstgear is very responsive to customer needs. So you get the W&S gear and the customer support. My pricing is pretty good too!

Contact Firstgear and see what you think about their service. http://firstgear-usa.com/contacts/

Then let me know if I can help with a purchase.

Post Update...

I want to say that I did not mean to slam the Warm and Safe customer service. I have never had occasion to use their customer service. But I have heard from others that they do have good customer service. And I have to say that this is the 1st time I have heard a negative comment about W&S.

Every customer service experience is important. Hopefully, this is an anomaly or there is a good reason things have not gone well for you this time.

[GOZFST]

My experience with W&S was just the opposite. Due to an accident many years ago my hands are 2 very different sizes. I had had Gerbings vests for many years and decided I wanted glove liners. Gerbings said I had to buy 2 pair of glove liners to get the correct fit. W&S said sure no problem and sent me 1 xsmall and 1 medium. Maybe there is a good reason they haven't got back to you, but I can understand your frustration.

[ARtraveler]

Please keep us informed if and when your vendor gets back to you. Customer service is very important--IMO. Those that blow off return calls are suspect--IMO.

[IGETAROUND]

I have been riding with Gerbing socks and wireless dual controller. This year I decided to go with a Jacket Liner and really like W&S Gen4 “Yellow” liner but their “Fit Chart” is a little confusing. According to their chart, my chest size and sleeve length puts me in two different liner sizes.

So when calling their customer support or sales number, it puts you directly into their voice mail. I called several times on multiple days with the same results.

My frustration is, the recorded instruction says, to leave your name and phone number and someone will contact you. As of today, I have been waiting three days for them to return my call. Suppose I have a return or exchange? I expect to talk with someone instead of having to converse with customer service via email.

As I said, I really like that Yellow color but now, back to Gerbing.

BajaRon

I might be able to help. I carry the Firstgear heated gear (which is relabeled Warm & Safe products). Firstgear is very responsive to customer needs. So you get the W&S gear and the customer support. My pricing is pretty good too!


Personal experience, Ron will save you a bunch of $$$'s, he cannot be exceeded for outstanding customer service or pricing AND First gear stands behind their products no questions asked if you have a problem+++++ they speak english as a first language!!!!!!