A HUGE SHOUTOUT

[oldguyinTX]

To GSS Powersports in East Haven, CT. I got fed up with the extremely long wait time for a service appointment at a previous dealer, so I dropped my 2013 RTL of at GSS to check for (yet another) oil leak. Once they got into the Spyder, they found parts missing from the heat recall, one bolt missing on the clutch cover, and the rest of the bolts were loose, they had not been Loctited. This was the source of the oil leak. There was a broken off bolt for a support strut (1 of 2) which they fortunately were able to get out and replace. The oil drain plugs were stripped and were a bear to remove. I ordered Dimple Plugs (GSS is a big fan of them) and had them overnighted to the dealer. There was also a bolt on the driver's right side floorboard that had been cross threaded by the previous dealer. The air bag and compressor for the rear shock were toast. The exhaust pipe gaskets were shot, as they had been incorrectly installed. Since they had to drain all of the oil to remove the clutch cover and determine if it was warped due to the missing and loose bolts, I got the oil free - I paid for the washers, O rings, etc. a new air filter, along with a few other things that I wanted done, which was fine with me. The great news is, they convinced BRP to cover everything else under my BEST warranty. So, in the end, what could have been a really MAJOR expense cost me $273.00, which included the $50.00 deductible. BTW, GSS is a Platinum Certified dealer, and they have the only BRP Master Certified Technician in CT, Bob Gargano Jr. They worked tirelessly to get the Spyder back to me in time for SpyderQuest, and kept me well informed throughout the whole process. So, I am now on VERY happy camper, and will have no worries riding to SpyderQuest next week.

Many, many thanks to GSS Powersports!!

[Bob Denman]

on finding a GREAT Dealer!!

https://youtu.be/UH01FhqMdc8

[ARtraveler]

Amazing, the incompetence shown by some dealers. It is scary that they are allowed to prey upon the public.

Glad to hear you found a dealer in which you have more trust.

[oldguyinTX]

on finding a GREAT Dealer!!

https://youtu.be/UH01FhqMdc8

Bob, when I was in High School in Houston TX, there was a High School band gathering - and I mean a LOT of bands - in the Astrodome in 1967. We all played several tunes together, and the conductor was none other than - MITCH MILLER! Thanks for the blast from the past.

[bscrive]

I'm glad that something is going your way with that bike finally. We are fortunate that we bought our stuff from a great dealer right from the get-go.

[Bfromla]

on finding a GREAT Dealer!!

So. For fair warning, who & where is the previous dealer that you did not like?
Please

[oldguyinTX]

So. For fair warning, who & where is the previous dealer that you did not like?
Please

I hesitate to put that out on social media in our litigious world. Anyone wants to know, PM me, and I will be happy to share..

[Brettssunshine]

I will only take my Spyder to a platinum dealer; PA has 4 according to the Can-Am dealer list.

[BLUEKNIGHT911]

I will only take my Spyder to a platinum dealer; PA has 4 according to the Can-Am dealer list.

The way a dealer gets a " platinum " rating is ....... they sell a certain amount of BRP products ... Not because the staff and or techs are competent !!!! ....... Don't be fooled by BRP's LAME rating system ......... Mike

[Brettssunshine]

The way a dealer gets a " platinum " rating is ....... they sell a certain amount of BRP products ... Not because the staff and or techs are competent !!!! ....... Don't be fooled by BRP's LAME rating system ......... Mike

Well, that sucks; I thought there was a level of knowledge to work on Spyders associated with the status.

[ARtraveler]

Well, that sucks; I thought there was a level of knowledge to work on Spyders associated with the status.

Supposed to be, but guess what? Sales and merchandise out trump a simple thing such as service.

[oldguyinTX]

Well, that sucks; I thought there was a level of knowledge to work on Spyders associated with the status.

Mike is very correct to a point, but it does also have to do with having a certified tech. Otherwise, why would a (large) dealer who sells a lot of Can-Am stuff suddenly go from a Platinum to a Silver dealer almost overnight?

[SpydermanCT]

To GSS Powersports in East Haven, CT. I got fed up with the extremely long wait time for a service appointment at a previous dealer, so I dropped my 2013 RTL of at GSS to check for (yet another) oil leak. Once they got into the Spyder, they found parts missing from the heat recall, one bolt missing on the clutch cover, and the rest of the bolts were loose, they had not been Loctited. This was the source of the oil leak. There was a broken off bolt for a support strut (1 of 2) which they fortunately were able to get out and replace. The oil drain plugs were stripped and were a bear to remove. I ordered Dimple Plugs (GSS is a big fan of them) and had them overnighted to the dealer. There was also a bolt on the driver's right side floorboard that had been cross threaded by the previous dealer. The air bag and compressor for the rear shock were toast. The exhaust pipe gaskets were shot, as they had been incorrectly installed. Since they had to drain all of the oil to remove the clutch cover and determine if it was warped due to the missing and loose bolts, I got the oil free - I paid for the washers, O rings, etc. a new air filter, along with a few other things that I wanted done, which was fine with me. The great news is, they convinced BRP to cover everything else under my BEST warranty. So, in the end, what could have been a really MAJOR expense cost me $273.00, which included the $50.00 deductible. BTW, GSS is a Platinum Certified dealer, and they have the only BRP Master Certified Technician in CT, Bob Gargano Jr. They worked tirelessly to get the Spyder back to me in time for SpyderQuest, and kept me well informed throughout the whole process. So, I am now on VERY happy camper, and will have no worries riding to SpyderQuest next week.

Many, many thanks to GSS Powersports!!

I'm glad everything worked out for you Dwight. I've been dealing with Bob and his staff at GSS Powersports for 6 years now and they have always been extremely accommodating. It's nice to go into a family run business were everyone knows you and your treated like family. GSS has been a BRP dealership since the beginning and have an excellent relationship with them. I haven't had many issues but I've never had a problem getting parts, never had problems getting answers back from BRP and even got air scoops instantly by just making a phone call to Bobby when the fix came out for the 13's. Why, GSS Powersports care about their Can Am customers and go the extra mile!

I second the BIG SHOUTOUT for GSS Powersports in East Haven, CT

[Chupaca]

Glad you made the move but not as glad as you are... they should really rate the service department as they do the sales but then the sales make the money cause even the parts used in service go as sales... Labor rates only make the dealer money ...

[MidTNDawg]

It is based on BRP product bought by the dealer from BRP.