Spyder 2015 RT Driver backrest and seat issues

[Dojomoyer]

When installing a OEM drivers backrest on my new RT two out of the four nuts buried in the seat broke loose when I was screwing in the torx head screws. I went to my dealer and they submitted a claim to replace the seat with CanAM which was rejected because they determined that I used the wrong tool. How they determined that I don't have a clue. I called CanAm today at 888-272-9222 and was given the standard answer and when I wanted to appeal to a higher manager they said no. I am really disappointed in their customer service. I called back multiple times trying to reach a different person but had no luck.

Any suggestions of where I can go now? Anyone have a different number or resource within Canam?

[Bob Denman]

Okay... What "wrong tool" did you use?
We need a little bit more information in order to sort out their reasoning...

[Chupaca]

It would seem that the screws got cross threaded and it does not take much to spin the nut in there. The only wrong tool would be an allen instead of a trox but that generally strips the head of the bolt/screw. If they do not cover it there are ways to fix it or you may need a new pan... have seen alot of this in my time since they went to the pastic pan.

[Bob Denman]

If that is in fact the case: you screwed up...
If it isn't: please bring some more meat to the table!

[Dojomoyer]

That's the point, you can only use a torx bit to screw in the torx head screws. That is what I used. How Canam Technical Resource can determine I used the wrong tool from a desk in Canada seems presumptive.

[Dojomoyer]

The screws actually went in 1/2 way so they weren't cross threaded but the screws came with locktite already on them. Once the screw went in that far is when I had the problem, only with two of the four screws.

[Bob Denman]

If you take the time to explain this to them; they should see your side of the situation.
Please keep us in the loop, and I apologize, if it sounded as if I was accusing you of something!

[Dojomoyer]

I thought you were being funny .

As far as communicating with Canam I can't get past the initial person on the call. They refuse to pass it onto another supervisor, manager or to the technical person who made the decision to reject my claim.

[Bob Denman]

Have you tried kicking through the information in here yet?

http://www.brp.com/en-us/customer-service

Sorry: We don't know what numbers you've been trying to call.

Try contacting BRPcare... They're a member in here.

[RussRT]

I had the exact same problem. I removed the seat and cut a little bit of plastic out by the nuts. I then slipped a large screwdriver in against the nut and I was able to tighten it down!!

[BLUEKNIGHT911]

Awhile back I looked into re-placing the plastic pieces with the threaded inserts ( which the OP is talking about ) that are in the SEAT PAN !!! ..... and as far as I can find they DON'T EXIST as a separate purchasable PART ..... Soooooooooooo if you break one or lose one ( or more ) ( and they are used elsewhere ) you are out of luck ...............UNLESS SOMEONE HERE ....KNOWS THE PART NUMBER ?????? ......Mike ..........................I think I may have found the part# while looking for something else #269500725 - nut housing assembly - I'll have to check the thread size ( because it doesn't indicate on the parts list )

[Dojomoyer]

All good stuff, thanks.

Russ, sorry you had the same problem but it's nice to know I am not the only one.


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