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Active Member
 BRP Care comes through! 2012 RT-L engine heat
Late yesterday afternoon I submitted a complaint about the engine heat issue on the BRP Cares site, and first thing this morning I got a nice letter that said yup, we'll take care of it!
I was very careful to phrase my complaint as someone who is otherwise happy and enjoying the bike, but that the heat on the right side and in the crotch area is making for an unpleasant commute on hot afternoons for six months out of the year.
I have to send them a copy of the registration, and then the job will be set up.
I love good customer service.
Myron Wooley
USMC 1975 - 1979
2nd Spyder: Pearl White 2016 Spyder RT Limited, purchased December 18, 2016 with 1 mile
First Spyder: Pearl White 2012 Spyder RT Limited, gone to a good home
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Very Active Member
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Very Active Member
They do....
care but can take their sweet time about letting you know... glad your on to the repairs needed
Gene and Ilana De Laney
Mt. Helix, California
2012 RS sm5
2012 RS sm5 , 998cc V-Twin 106hp DIY brake and park brake Classic Black
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Very Active Member
Less than 24-hour Response
In Myron's case, they took less than 24 hours. That's GREAT service, AND good news!
I agree that BRP Care usually comes through, but has had a tradition of sometimes taking a while to show how MUCH they care. Could it be that they are turning over a new leaf?
Last edited by robmorg; 07-01-2016 at 03:05 PM.
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Active Member
so what exactly are they fixing for you...my 2011 that I have only rode 600km seems to get pretty hot down by my right foot. almost so hot that I need to tuck my foot under cause it starts to cook..
Stiff
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it's great they opted to take care of their design flaws on you 2012 rt. about a month ago or so they denied my request for assistance on my 2012's heat issues. and now with just a fuzz over 6,000 miles I find the engine cases are leaking oil. can you say Edsel!
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Very Active Member
 Originally Posted by quasi
it's great they opted to take care of their design flaws on you 2012 rt. about a month ago or so they denied my request for assistance on my 2012's heat issues. and now with just a fuzz over 6,000 miles I find the engine cases are leaking oil. can you say Edsel!
Shh. The negativity police will be after you.
Trb-- (Roger)
2014 Cognac STL:Ultimate Seat, Nelson Rigg Tail Pack, Nelson Rigg RS/ST Half Cover, TL fender lights, Squared Away Laser Alignment, BajaRon sway bar and links, Akropovic Sport Silencer
2022 White Pearl F3T
Gone but not forgotten: 2019 F3S Special Series Liquid Titanium
Spyder States Visited
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Very Active Member
Got my 2012 the 2013 recall scoops last year. I just asked my dealer and they contacted BRP.
2016 F3 Limited
2019 Ryker Rally
2014 Suzuki V Strom 650
2020 CSC TT 250
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Very Active Member
 Always good to see BRP come through! Keep us updated!
Live, Love, and Ride! God Bless! 
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Very Active Member
Originally Posted by _..stiffler..
so what exactly are they fixing for you...my 2011 that I have only rode 600km seems to get pretty hot down by my right foot. almost so hot that I need to tuck my foot under cause it starts to cook..
Stiff
They will install the air scoops used in the 2013 recall. They really do help. Great upgrade on the 2014 to 2016 RT as well. They are less than $70 and not all that hard to install.
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Very Active Member
BRP CARE
I sent an email to BRP Care on June 29 about a problem I am having with my F3. I have yet to hear from them. I was under the impression that BRP answers emails. I sent the email to. BRP.care@brp.com.
 2020 F3 Ltd
Spyderpops Bumpskid
Spyderpops Brake/Run/Turn Signal LED's
Lamonster Garage LED Fog Lights and Headlights
2013 ST-S retired 1/9/16 at 25,061 miles
2015 F3S sold at 77,565 miles.
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Originally Posted by jcthorne
They will install the air scoops used in the 2013 recall. They really do help. Great upgrade on the 2014 to 2016 RT as well. They are less than $70 and not all that hard to install.
Do you know the part # for the air scoops?
Thanks,
Joel
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Very Active Member
Originally Posted by beefybudds
Do you know the part # for the air scoops?
Thanks,
Joel
Part number 219800388. They are $62 from CheapCycleParts.
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Very Active Member
If the BRP Care folks are in the US they were probably closed yesterday for the holiday.
Trb-- (Roger)
2014 Cognac STL:Ultimate Seat, Nelson Rigg Tail Pack, Nelson Rigg RS/ST Half Cover, TL fender lights, Squared Away Laser Alignment, BajaRon sway bar and links, Akropovic Sport Silencer
2022 White Pearl F3T
Gone but not forgotten: 2019 F3S Special Series Liquid Titanium
Spyder States Visited
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Very Active Member
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Very Active Member
BRP
BRP did come through and answered my email on Tuesday the 5th. On Wednesday my dealer called and said they had solved the problem. Whether it had anything to do with BRP contacting them, I don't know but my dealer called today and said it was ready to go. It turned out it was the reverse actuator switch. (Whatever that is). I'll pick it up tomorrow and be leaving for Deadwood on Saturday.
2020 F3 Ltd
Spyderpops Bumpskid
Spyderpops Brake/Run/Turn Signal LED's
Lamonster Garage LED Fog Lights and Headlights
2013 ST-S retired 1/9/16 at 25,061 miles
2015 F3S sold at 77,565 miles.
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I don't actually think that they could have done much better... unless they sent some technicians right to his house via helicopter, and they completed the work in his driveway! 
