Does BRPCare care?

[IdahoMtnSpyder]

The reason I ask is I've sent two PMs to BRPCare and have gotten no response back at all. One was about discrepancies in the RT service manual about jacking points, sent in November. The other was about my CB radio, sent last week, that leaked water and self destructed.

BRPCare, are you there? How about some answers, even if it is only "forget about it"!

[oldguyinTX]

Good luck getting an answer. If you are under 50, you might get a response during your lifetime.

[Ben Burped]

NO !

[vstrommer]

You would like to think so?

[Bob Denman]

Calling out a member... ANY member like that; is just plain rude!

[jtpollock]

NO !

Once they have your money that's all they care about

[SPECTACUALR SPIDERMAN]

i do believe they care about your money, does that count?

[Bob Denman]

I HAVE been helped by Steve...
But that's not what this is about.
The O.P. actually asked a somewhat reasonable question; and this is deteriorating into a:
"Let's storm the Bastille, and KILL them! " thread
(speaking figuratively; of course!)
There are far better ways to deal with this, than in an open forum...

[murphybrown]

Once they have your money that's all they care about

I kindly disagree. I have found them nothing but helpful....

[Deanna777]

Once they have your money that's all they care about

Steve from BRP helped me 2 years ago. He got my issue solved. Deanna

[StanProff]

The reason I ask is I've sent two PMs to BRPCare and have gotten no response back at all. One was about discrepancies in the RT service manual about jacking points, sent in November. The other was about my CB radio, sent last week, that leaked water and self destructed.

BRPCare, are you there? How about some answers, even if it is only "forget about it"!

What did your dealer have to say?

[IdahoMtnSpyder]

What did your dealer have to say?

About?

[BRPcare]

The reason I ask is I've sent two PMs to BRPCare and have gotten no response back at all.

I'm sorry you hadn't gotten a response to your questions. The way we monitor Spyderlovers, we don't always get alerted to new PMs but we always answer emails to our brp.care@brp.com inbox. That's the recommended method for getting in touch with us.

[IdahoMtnSpyder]

I'm sorry you hadn't gotten a response to your questions. The way we monitor Spyderlovers, we don't always get alerted to new PMs but we always answer emails to our brp.care@brp.com inbox. That's the recommended method for getting in touch with us.

Thank you very much for the response. It is good to know that we should not be looking at using PMs here on SL to contact BRP Care. This is the kind of information I was hoping to learn in response to my posting. I will offer some comments later about how concerns like this may be avoided in the future. I will also redo my PMs into emails as you recommend.

[Tango]

The reason I ask is I've sent two PMs to BRPCare and have gotten no response back at all. One was about discrepancies in the RT service manual about jacking points, sent in November. The other was about my CB radio, sent last week, that leaked water and self destructed.

BRPCare, are you there? How about some answers, even if it is only "forget about it"!

Give Steve a chance. Maybe he's unaware, out for vacation, lost in the holiday's. He also may have been replaced. He has been good posting here. Tom

[Tango]

I didn't read the whole postings. I see Steve is still with us. And he has responded. Back to the OP. Did you contact your dealer as has been asked? Have him open a case with BRP? Come back and post the progress? Tom

[jaherbst]

If memory serves me right IdahoMtnSpyder did not buy from a dealer. He bought it used in the Northwest. Still should have no bearing on going to a local dealer to seek help. Warranty should still be good.

On an open forum as Bob said, is a poor place to vent, rant etc. about this. Had he gone to a dealer they would have handled it and put him in touch with the right people and proper address.

By bashing BRP we are only diminishing our own product to the public. He has had an other Spyder previous and well knew what he was getting into when he purchased the second from a private party.

I am sure if he contacts Steve his problems will be resolved if warranted.

Jack

[MikeT]

My only interaction with BRP Cares was the result of my responses to their survey regarding the Delivery Experience. I spent a 30 minutes on the phone with their rep going over the particulars of the survey, and followed up with an email. I never got any follow up. I can certainly understand why some feel that BRP's care is superficial.

[Chupaca]

From my time here I have seen them getting better and better and helped many of us with issues. Agree that starting at the dealer level and moving up is the best way...

[IdahoMtnSpyder]

Steve has informed me that PMs to BRPcare have been disabled for the time being. Also, the brp.care@brp.com address is specially set up for social media users. We are among the privileged!

Thanks, Steve.

[robmorg]

Steve has informed me that PMs to BRPcare have been disabled for the time being. Also, the brp.care@brp.com address is specially set up for social media users. We are among the privileged!

Thanks, Steve.

Thanks for passing on this information.

It sounds like any Spyderlover member with a specific need to contact Steve personally, while they work out the PM problem, can simply send an email to prb.care@brp.com , mark their email "Attn: Steven M.", and identify themselves as a Spyderovers.com member.

[Bob Denman]

Thanks Guys!
I'm tucking that email address into my folder of important Spyder contact information!