NOT HAPPY WITH BRP (AGAIN)

[BLUEKNIGHT911]

I know BRP has corporate offices across the US, I would assume that they have some parts warehouses as well, but I can't say for sure. I know that Yamaha has three parts warehouses in the US, it is highly likely that the other manufacturers have similar operations.

.......Nope, it all comes down from Canada,...... and Yamaha is 10 X's the size of BRP...............Mike

[Bob Denman]

aflas? explain please.
Thanks for the info.

If you tackle the Search function; you'll find enough explanation, to keep you busy ready for a couple of days...

[JayBros]

I happen to agree with the OP. BRP is lacking in the parts supply chain department.

I would add "sorely" lacking. In this day and age there is absolutely no excuse for BRP to have such a poor parts management system other than they just don't want to invest the money in such a system. Look at all our unfortunate bretheren, was once one of them myself, who buy a new Spyder and have to wait months for many of the advertised new accessories for the machine. Once a Spyder is out of the current model year category dealerships should be required to have in local inventory those parts with shortest MTBF and for all other parts a maximum two day delivery. The computers can keep everyone supplied if management wants the system to work.

[DrewNJ]

Every time I have purchased an OEM BRP part, whether it has been through my local dealer or online I've never waited more than a week to 10 days at most. Most times its been quicker through the dealer. Our dealer here even offered to have parts sent directly to my house.
Heck, my dealer had my water pump parts overnighted for warranty work and I was up and running in very short order.
Honda East and Cheap Cycle Parts both had parts to me in under a week.

Those of you complaining about part availability and your machines being down for these long periods of time need to take that up with your dealer.
A lot of dealers are very good at BS'ing.

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[Bob Denman]

I've had the same experience. If I order something; it gets here PDQ!
It comes down to what the dealers are shoveling, and it ain't petunias!

[SpydermanCT]

I have been servicing at Gargano's GSS Powersports in East Haven since I got my RTS and I've found them to be outstanding. Give Bobby at GSS a call at 203-467-5903 and ask him to find out what the parts availability are for the parts you need. I have only had a few repairs but I have never had to wait more than a few days for parts.

Based on your repairs can we assume you are out of the 2 year factory warranty and you did not purchase an extended warranty? If so these repairs are being done out of warranty as a good will gesture ?

If I were in your shoes I would be smoking mad too. An inaccurate diagnosis, 40 days and still waiting on parts, I'd be back on the phone with BRP getting someone to expedite a parts shipment. I just can't imagine that the parts you need are not on a shelf somewhere.

Hang in in there, we still need to get together and ride ....

[latony007]

I have been servicing at Gargano's GSS Powersports in East Haven since I got my RTS and I've found them to be outstanding. Give Bobby at GSS a call at 203-467-5903 and ask him to find out what the parts availability are for the parts you need. I have only had a few repairs but I have never had to wait more than a few days for parts.

Based on your repairs can we assume you are out of the 2 year factory warranty and you did not purchase an extended warranty? If so these repairs are being done out of warranty as a good will gesture ?

If I were in your shoes I would be smoking mad too. An inaccurate diagnosis, 40 days and still waiting on parts, I'd be back on the phone with BRP getting someone to expedite a parts shipment. I just can't imagine that the parts you need are not on a shelf somewhere.

Hang in in there, we still need to get together and ride ....

Im curious about that too, were you under warranty and they were claiming it might not be covered or were you out of warranty and thats why the dealer didnt think they would cover it? With all the heat problems of the 2013 i imagine your not the only one that had issues like this with gaskets.

And all the parts do come from the same place in Canada. I had to wait over a week to get a fuse you could get at pep boys for 5$. Dealer told me it was some special fuse they had to order from BRP, when i went to pick it up and saw the fuse i was like you idiots you can get these at any parts store. One of the several reasons not impressed with my dealer. It would certainly make sense to put some parts in KS warehouse or someplace in the middle of the country. I mean no offence but the majority are sold here. Canada as a whole doesnt even have the population of California never mind the rest of the states.

[Spyderrage]

Sounds like very poor diagnostic measure too me , I wouldn't begin too blame BRP for that at all . Sounds like you need to blame technician for this .

[Spyderrage]

Again when you wait for parts thats not BRP , that's the dealer not wanting to pay the frieght charges . My dealer has had my parts overnight . Either I will pay for it or they will . There is no charge for stock order's and they even get the part for cheaper dollars .

[oldguyinTX]

Still under warranty, dealer did not think it would be covered. Started a case with BRP the same day, they agreed to cover the repairs. Today is day 48 at the dealer. Heading to the dealer on Tuesday when they reopen after the holidays to take a firsthand look at it.

[oldguyinTX]

Again when you wait for parts thats not BRP , that's the dealer not wanting to pay the frieght charges . My dealer has had my parts overnight . Either I will pay for it or they will . There is no charge for stock order's and they even get the part for cheaper dollars .

Not quite sure why a dealer would have to pay freight on warrantied parts. BRP should be paying the freight, not the dealer, and certainly not me.

[DrewNJ]

Some dealers won't order parts as they need them, they will wait until they have a larger order. I'm fairly certain the individual dealers pay for shipping. BRP is not like the other manufacturers.

Also, why would a leak not be covered by warranty if its a failed component?
Sorry, but you are seriously getting the run around by your dealer....

[Dubliner]

Paper or plastic? What's unique about the gaskets? Are they paper or composite? If paper they are easily made composite not so! Valve cover gaskets are easy to make usually photocopy valve cover, cut out shadow copy stick to gasket paper cut out with scissors punch holes as necessary. Of course when you repair an old machine you adapt to what is available. But these are new and warrantable machines and priced accordingly. I'm sure BRP have a schedule repair time for each repair such as 92 minutes to pull the engine, 2 hours to remove the valve cap scrape the old gasket off set tappets etc. it sounds like the shop has other priorities and not looking at customers vehicle as a profitable repair and the o/p has been too polite. As BRP has agreed to repair under warranty the suspected fault and if the machine is still rideable I would bring it to the other dealer if he is agreeable to accept it!



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[Gray Ghost]

...Valve cover gaskets are easy to make usually photocopy valve cover, cut out shadow copy stick to gasket paper cut out with scissors punch holes as necessary. ...

The valve cover gaskets are not made out of old style gasket material. Here is a picture of one: http://www.ebay.com/itm/BRP-CAN-AM-O...-/171545517706

[Dubliner]

Thank you Gray Ghost for the visual!
Still they are relatively inexpensive and if used on several Spyder's would be readily available I'm sure within days! I suspect the dealer is focussing on other sales, winter service specials and does not want to deal with the complexities of a troublesome arachnid [emoji888][emoji887]


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[jaherbst]

I know BRP has corporate offices across the US, I would assume that they have some parts warehouses as well, but I can't say for sure. I know that Yamaha has three parts warehouses in the US, it is highly likely that the other manufacturers have similar operations.

Yamaha parts come from Yamaha North America--they are in Canada. BRP parts if you order on line at least come from Shopatron. They notify and locate dealers stock across the USA. That dealer is responsible to ship the in stock item to you. A hell of a stupid way to do business. So some dealers are better than others to get it to you. I just went through this with an online order. It took a month and was promised in 3-7 days. The item was shipped from a dealer in Sacramento CA. After many inquiries as to why I had not received my item the system was explained to me. Yes this was an item ordered online from BRP??????

Jack

[MikeinGA]

Dwight,

Hopefully this will be the end of your problems with your RT. If not, I would look at trading it in if you can afford to. I know myself, when I loose confidence in something I get rid of it. That is why we got Deb the STL. Her RS was throwing codes, and I didn't trust it not to break down on her in the middle of nowhere.

Have a good Christmas.

Great idea! If you have $25,000 to $30,000 in a Spyder and you trade it in on a new Spyder at $28,000 and you get $15,000 on the trade. This means your new Spyder cost $38,000 to $43,000 for new Spyder, due to the loss on your 2+ old Spyder. BRP really loves y'al !

Mike

[Claimbo]

BRP customer service stinks. They are the worst in the industry. As someone said, once they get your money they forget about you. Many of there dealers are the same way. I have had nothing but problems with my 2016 RTS. I am presently making a lemon law claim. Everything is wrong with this bike. Every accessory put on has to be repaired or replaced. Now the bike is in for a valve cover gasket. This after the dealer changed the oil and did the 13k maintenance. I was told the gasket just wears out.

I am frustrated. As soon as I can I will dump this lemon and get a wing.

[UtahPete]

.......Nope, it all comes down from Canada,...... and Yamaha is 10 X's the size of BRP...............Mike

I agree. The problem for both dealer and distributor (BRP) is volume (or lack thereof); for both, Spyders are a limited quantity specialty item. Until Spyders become more ubiquitous in the US, we the enthusiasts are going to have to take it in the shorts on service and parts availability. If the local Spyder clubs and rally organizers can maintain their level of enthusiasm for a few more years, the general public will come to realize the benefits of buying a Spyder over some other $20k plus performance machine and it will take off. Until then, accept that the economics of Spyders for both dealers and BRP are against us.

[BLUEKNIGHT911]

BRP customer service stinks. They are the worst in the industry. As someone said, once they get your money they forget about you. Many of there dealers are the same way. I have had nothing but problems with my 2016 RTS. I am presently making a lemon law claim. Everything is wrong with this bike. Every accessory put on has to be repaired or replaced. Now the bike is in for a valve cover gasket. This after the dealer changed the oil and did the 13k maintenance. I was told the gasket just wears out.

I am frustrated. As soon as I can I will dump this lemon and get a wing.

I feel your Pain .... I have over 33,000 mi. and my gaskets are fine ...... in fact yours are the first ones ( 1330 ) that I've heard about ...... Mike

[BRPcare]

BRP customer service stinks. They are the worst in the industry. As someone said, once they get your money they forget about you. Many of there dealers are the same way. I have had nothing but problems with my 2016 RTS. I am presently making a lemon law claim. Everything is wrong with this bike. Every accessory put on has to be repaired or replaced. Now the bike is in for a valve cover gasket. This after the dealer changed the oil and did the 13k maintenance. I was told the gasket just wears out.

I am frustrated. As soon as I can I will dump this lemon and get a wing.

Hi Claimbo,

We're sorry your Spyder has not met your expectations. If you'd like to provide more information, please send an e-mail our way to brp.care@brp.com. Also, please include the VIN and the name and contact of your service dealer in there. We'll be glad to have a look at this for you through there.

Thanks,

Sandra - BRPcare

[trikermutha]

Yamaha parts come from Yamaha North America--they are in Canada. BRP parts if you order on line at least come from Shopatron. They notify and locate dealers stock across the USA. That dealer is responsible to ship the in stock item to you. A hell of a stupid way to do business. So some dealers are better than others to get it to you. I just went through this with an online order. It took a month and was promised in 3-7 days. The item was shipped from a dealer in Sacramento CA. After many inquiries as to why I had not received my item the system was explained to me. Yes this was an item ordered online from BRP??????

Jack

Well they search for a Dealer that has the parts on hand to get them to you as fast as possible.
I really doubt a dealer is going to carry all parts needed to fix a Spyder. That would be bad business for the owner of the dealership and expensive

[oldguyinTX]

Hi Claimbo,

We're sorry your Spyder has not met your expectations. If you'd like to provide more information, please send an e-mail our way to brp.care@brp.com. Also, please include the VIN and the name and contact of your service dealer in there. We'll be glad to have a look at this for you through there.

Thanks,

Sandra - BRPcare

Read post #1

[pitzerwm]

I don't know why anyone is surprised, OH, my bad, no one is surprised. There are years of info here about crappy dealers and BRP's lack of concern or support. I've been lucky, so far no issues that I couldn't solve. I'd never buy another one, I don't like the odds.