CAVEAT EMPTOR BUYER BEWARE OF XENON DIRECT HEADLAMPS DON'T FIT NO REFUND

[John Easydoesit]

CONSUMER WARNING: CAVEAT EMPTOR
I ordered led lamps from xenondirect in Canada. The certified mechanic at my dealership advised me after a LONG delay in initial shipping that the 9005 kit would not fit in the 2014 RT-S headlamp housing. I returned the lamps to Canada at a cost approximating $25 on a charge of $164.87. Xenon direct only refunded $90.84 for new in the original box/ The email I received said the charge was for shipping which I paid. I SINCERELY URGE EVERY CAN AM OWNER NEVER TO DO BUSINESS WITH THIS DISREPUTABLE CANADIAN FIRM. SAME RESULT FOR FOG LAMPS. I AM OUT $99 WITH NO LAMPS! THEFT BY DECEPTION! MISREPRESENTATION OR RETURN POLICY! FOREIGN COUNTRY! AVOID XENONDIRECT LIKE THE PLAGUE

[SPYD3R]

CONSUMER WARNING: CAVEAT EMPTOR
I ordered led lamps from xenondirect in Canada. The certified mechanic at my dealership advised me after a LONG delay in initial shipping that the 9005 kit would not fit in the 2014 RT-S headlamp housing. I returned the lamps to Canada at a cost approximating $25 on a charge of $164.87. Xenon direct only refunded $90.84 for new in the original box/ The email I received said the charge was for shipping which I paid. I SINCERELY URGE EVERY CAN AM OWNER NEVER TO DO BUSINESS WITH THIS DISREPUTABLE CANADIAN FIRM. SAME RESULT FOR FOG LAMPS. I AM OUT $99 WITH NO LAMPS! THEFT BY DECEPTION! MISREPRESENTATION OR RETURN POLICY! FOREIGN COUNTRY! AVOID XENONDIRECT LIKE THE PLAGUE

THX for the HEADS-UP, and sorry to hear about this.... sux 2 b taken for a ride like this...
dp

[DrewNJ]

Who is xenondirect? I couldn't even find anything.

[cuznjohn]

i ordered my led headlights from them, i first ordered the wrong set so i called them and ordered the right set and sent back the set that was wrong. i got a full refund for the returned but i did pay for shipping back to them, si i am satisfied with them, sorry you had a problem

[Bob Denman]

We don't have all of the information available to us...
The BEST way to deal with a problem like this: directly with them.
Not out in an open forum.


Delete this thread, and give them another call; good luck!

[Buddha]

Their website says 9005. With respect and notwithstanding the OP, does their 9005 LED bulb fit the 2014 RT-S, SE6?
Thanks in advance for all assistance!

[BLUEKNIGHT911]

Their website says 9005. With respect and notwithstanding the OP, does their 9005 LED bulb fit the 2014 RT-S, SE6?
Thanks in advance for all assistance!

I have 2014 RT SE-6 and the correct bulb types are either #9005 or an HB-3 ( they are interchangeable )...........They state they have an LED bulb that will fit the socket.................I can't say any more than that tho................Mike

[jcthorne]

Yes, 9005 is the correct lamp for the RT. I ordered Louise LED elements from XenonDepot (a sponsor here) and they fit perfectly. I even did a write up and pictures of the install. Unknow if the original poster was speaking of the same retailer. If so, it sound much more like a problem with their dealer than the lamps.

It really bothers me when a new member to the board with very few posts comes on SL and bashes a supporting vendor without knowing the whole story.

[Bob Denman]

with JC. This is an issue with the dealer; not Xenon Depot.
My in-expert guess: The Technician was unwilling to mount something to the bike, that didn't come out of a "BRP" box. The easiest excuse in the World, is that it doesn't fit...

Quiz your Technician at length about this, before bashing a Company!

[ravseren]

I ordered both the headlights and foglights from Xenon depot. I had some questions and they answered all my questions quickly and completely. I have been using their lights and am very happy.

[HVACR Guy]

Our sponsors are xenon depot. Found this on search.


xenondirect.com is located in 87 Montara Dr, Midway City CA 92655, United States. The phone number (714) 325-6575 belongs to xenondirect.com and can be contacted by phone at (714) 325-6575.
This profile is not yet claimed, if you are the owner you can claim your profile for free.

[Mike,P]

Yes, 9005 is the correct lamp for the RT. I ordered Louise LED elements from XenonDepot (a sponsor here) and they fit perfectly. I even did a write up and pictures of the install. Unknow if the original poster was speaking of the same retailer. If so, it sound much more like a problem with their dealer than the lamps.

It really bothers me when a new member to the board with very few posts comes on SL and bashes a supporting vendor without knowing the whole story.

AGREE!!!!

[DrewNJ]

Oh, xenondepot?....hahaha....many of us learned our lesson with them quite awhile ago....sorry, but I'd never recommend them.

Sent from my SCH-I545 using Tapatalk

[ironbuttdean]

Not at all my experience with them. I ordered the wrong HID system and had no problem paying for the return since it was my fault. Ordered the 9005 for my 2012 and now a 2014; delivered on time, well packaged and working perfectly with PROPER INSTALLATION.

[azcpl85711]

Ordered HID headlights for my 2013 RTL, on sale for 130.00. Shipped fast, just installed this morning with the relays, and it turned out great. Very easy to install and a great improvement over stock. Will know better going to work in the morning.

[NM Wrench]

I also ordered the 9005 LED bulb set from them and they installed perfectly into my 2014 RT-S headlight housings and they are light years better than the stock bulbs! Your dealer is giving you a load of crap because he doesn't want to deal with installing them!

[KCannaday]

So is xeondepot safe to order from or should I look elsewhere??

[Buddha]

So is xeondepot safe to order from or should I look elsewhere??

Thanks to everyone for your comments; I'm ordering LEDs for headlights and fogs today and will post highlights (nyuk, nyuk . . .) of my experience with these folks!

[azcpl85711]

So is xeondepot safe to order from or should I look elsewhere??

I had no problems at all with them. Though I did not have to call for technical support, I hear that those who did received great assistance. I will be ordering my fog lights from them next week.

[spydaman60]

Our sponsors are xenon depot. Found this on search.


xenondirect.com is located in 87 Montara Dr, Midway City CA 92655, United States. The phone number (714) 325-6575 belongs to xenondirect.com and can be contacted by phone at (714) 325-6575.
This profile is not yet claimed, if you are the owner you can claim your profile for free.

OP said that they were out of canada. are there two xenondirects? if the postage was that great, i doubt if it was california postage for a couple of bulbs!!

[pegasus1300]

Last activity was the beginning post.Wonder whats happening in his world now.Did he ever get better bulbs? Get some satisfaction? Be nice to know the outcome.

[ThreeWheels]

OP said that they were out of canada. are there two xenondirects? if the postage was that great, i doubt if it was california postage for a couple of bulbs!!

Chuck,

I'm not exactly sure what's going on here. The site sponsor is (was) Xenon Depot at xenondepot.com, and yes, they are out of Canada.
I bought my HID lights from them. The only complaint I have is, now the foglights look weak and I need to replace them also. I'm reluctant to do that because I have to remove the frunk to get to them.

If the OP is dealing with xenondirect.com. then they are different folks, and not the site sponsor.

[rbob]

I ordered a kit of Led headlights for my 2014 RT Limited. The price was $105.00 or so with a discount. I am in Canada. The lights were shipped from Canada.I was surprised at the bill because I discovered the price was in USD.Still OK with paying 33% extra. I think the lights were a 9004 kit. I installed them with the help of a member's video and they work perfectly.Sure showed up the running elk 100 feet in front of me.It is a tight fit and required a few adjustments, so I can see the dealer using that as an excuse.
Great light though
Bob